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Ross-Simons has a rating of 4.7 stars from 8,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,109 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Very pleased with your customer service after contacting them when my package arrived with no item inside. The package had been cut open and the item was taken. Representative took my information and replaced my item without any hesitation. Thank you! I would like to suggest that your return label not include your company name to avoid items being stolen as they travel thru the postal service.
Very pleased with your customer service after contacting them when my package arrived with no item inside. The package had been cut open and the item was taken. Representative took my information and replaced my item without any hesitation. Thank you! I would like to suggest that your return label not include your company name to avoid items being stolen as they travel thru the postal service.
Beautiful jewelry at great prices.
Date of experience: May 17, 2023
The silver jewelry was lovely--a perfect selection for the person whose birthday is coming up. Unfortunately, I search online for a picture to show someone else and found the same item at Amazon. Not just similar--the same freaking thing--shipped from Ross Simons. The worst part? Even with free shipping and the 20% coupon RS offered as thanks for my loyalty as a customer, the Amazon offer was still nearly 10% cheaper. I like the jewelry but I don't like feeling like a chump.
Date of experience: May 26, 2023
Low quality. No way to return it. Customer service emailed me a label that says if I copy it the barcode won't work, so how do they suggest I get it out of my email? There's no 14 kt stamp on the chain, so that's problematic in it self.
No assurance that the replacement would be any better.
Emailed me a label that says if I copy it the barcode will not work. Then how exactly am I suppose to get it out of my email. Should have mailed me one. Piece was too much money to jus keep it. Still wondering how to send it back.
Previous pice had been ok.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2023
Satisfied with previous orders. Quality pieces.
Date of experience: July 26, 2023
I hate ordering from Ross-Simons due to the horrible packaging. I always have to repackage their products before gifting it to someone. You may order $1k in product, and they will throw it is a small bag before placing it is their cheap box (if you get a box). Take lessons from Apple. Apple shows respect for their customers and their products.
Date of experience: May 6, 2024
All of our jewelry does come in a marked, Ross-Simons box that is appropriate for that piece. The jewelry is also wrapped in a plastic baggie inside the box, to protect it during shipping. You may always remove the piece from the plastic before presentation. Ross-Simons is proud to be a purveyor of fine jewelry for over 70 years, by knowing our customer and the trends that shape this industry.
Ordered a nice new ring at a good price- it came quickly, and the entire process was seamless and stree-free
Date of experience: July 17, 2024
When I when to but it on yesterday I found it was broken will call to today to request new one
Date of experience: August 7, 2024
We regret the issue you had with the necklace. We have sent you a prepaid label to return the piece for an exchange. We are glad that you love the necklace and hope to shop with you again.
I've bought A LOT from Ross-Simons because I love many of their silver heart pieces. This ring, however, is going back. It would be a great gift for a young girl/teen. I only wear a size 5 ring but it looks ridiculous on an adult.
Date of experience: April 26, 2023
I purchased 3 different necklaces, and they are all so beautiful. I have 2 silver chains and one gold. The items arrived on time and were in their own individual boxes. I'm really pleased and will purchase more jewelry from Ross-Simmons in the near future.
My mother shared an advertisement from the Dallas Newspaper, and the items looked nice.
Date of experience: January 24, 2023
Amazing and very easy shopping experience. I love this site and this company and I plan to shop for jewelry here in the future.
I looked up a specific jewelry item I wanted to gift someone and found exactly what I wanted.
Date of experience: July 9, 2024
I was torn between the purchase of mined or lab created diamonds. After much research, including information on the Ross-Simon's website I was confident on my decision to purchase the lab created Diamond earrings. Ross-Simmons had the best quality and value for their price compared to other companies. I purchased two pair, one for myself and one for my daughter's upcoming 40 th birthday. I would not have been able to purchase both pair of this quality at any other site. I love mine and have received many compliments. I won't know my daughter's reaction for several weeks.
Good price, value of product
Date of experience: December 22, 2023
I was duped. The earrings I ordered were about 1/3 the size of that which were described on the site.
Then as I requested a refund was sent a page that had a QR code... not easily photographed. In addition I now have to bring this to the post office and try to figure out what they are expecting me to do in order to submit the 5/8 inch earrings that look as though they are sized for a child.
The entire exercise has been frustrating and I will never order from this firm again.
My suggestion is STAY AWAY from this deceptive operation.
Not at all.
They have been around for many years. I have no earlier experience with their products.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 18, 2023
Representing size is difficult online, we do use our model to give the best reflection of the size. The earrings are 1/4 inch in width and have a hanging length of 5/8 inch as listed in under product details.
We provide our customers with a USPS label to attach to the package, the QR code printed on the return label is provided by the US Postal Service to provide instructions for using the label. We are happy to see you were able to receive your label with assistance from our Customer Service Representative via telephone. Once the label is attached to the return package, you may leave in your mailbox for your mail carrier to pick up or it can be dropped at any Post Office. Returns are processed within 4 business days from receipt.
For assistance, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.
So I ordered a set of Sapphire and White topaz earrings, which were not high-quality. The cut had no symmetry and big cloudy spots. I called Customer Service to replace them with a different pair and was not thrilled with the customer service rep. The second set of earrings I ordered (Sapphire and Sterling love knots) are very nice, but the backs are a problem. I added large sterling silver backs of my own that I had on hand. I have been ordering quite a few things from Ross Simons lately, and I will say that overall, I have been quite happy. I have ordered rubies and a few different strands of pearls.
Usually, I am quite happy with the Customer Service reps. This past time when I called in, however, I was not at all pleased with how the Customer Service rep handled herself. I did not feel she was very helpful overall.
Date of experience: April 3, 2024
We are pleased that you were able to find another pair of earrings that worked for you! Earring backs are available as part of an accessory kit, as well as individually. This is a great option if you ever need to order another size, or just want to keep extras on hand. Also, many of our semi-precious stones are in a natural state. You will see characteristics in the stone that occur naturally and do not have the surface polish of a finished, high-polished stone. This is what allows us to sell these pieces at reasonable prices. All calls are recorded to be used as a training opportunity for our representatives.
Fast, accurate delivery of beautiful jewelry I ordered. I will order again. Great for Christmas gifts which will be here before we know it.
Date of experience: June 26, 2024
Was looking for the perfect jade earrings. Three times a charm. These hoops are perfect! Nice size and the color green is beautiful. I'm very pleased.
Date of experience: May 16, 2024
Found a necklace I've been looking for and price was perfect. I, however, should have read details before placing order as, when it arrived, I was very surprised at how delicate it is and it looked very fragile. I, also did not have a lobster claw clasp - again, my fault - and, with arthritic hands that type of clasp is a must. My apologies for not being more diligent, but I will be returning this item.
Selection, ease of ordering, great pricing!
Date of experience: June 24, 2023
Reputable, prompt, excellent. You can trust these folks. I'd buy from them again.
Date of experience: August 7, 2024
Thank you for trusting Ross-Simons with your jewelry purchases!
Necklace pendant was lilac not pink. Connection to pendant was bent. Necklace didn't hang evenly. Beads on necklace clashed with color of pendant. Earrings looked lilac colored too. VERY disappointed in quality for price. I called customer service and requested a full refund. It's already in the mail.
I spoke to someone named Diamond for a full refund due to issues with jewelry as described above. Told her I needed mailing label so I didn’t have to pay for postage. I’ve already put package in the mail for a full refund.
Wanted to use coupon for Murano jewelry
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 29, 2023
We regret to learn of the issue with the Murano glass jewelry you received. Murano Glass is unique, and colors may vary as listed in the product description. We have also provided your feedback to our Quality Team to review inventory.
We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Your return was received, and a refund has been issued.
Wanted to use coupon for Murano jewelry
Date of experience: June 22, 2023
Had some difficulty with original order but customer service was wonderful. When purchasing anklet it does not give a size option. Anklet is beautiful but too small and will need to be returned or worn as a bracelet. When placing order it did say - select size but nothing happens when you try to select. Give a fluffy girl a break and actually offer a size option. If it doesn't fit me it isn't going to fit my mother either. So much for that special Mother's Day gift.
an item was missing from my original order and did not show on my confirmation and took away a significant discount - customer service went above and beyond to resolve issues
I have not called to address sixze issues as there doesn't seem to be a larger option unfortunately I will likely have to return both anklets and find an alternate mothers day gift
I have shoped here before.
Date of experience: May 3, 2023
This is no doubt my favorite jewelry shop ever. I own several jewelry from it and they all are very fancy and very high-quality. I'm a public person, so I enjoy wearing them to social events. Also, their customer service is always on point, polite and helpful which I genially enjoy.
Products used:
Two necklaces
Date of experience: June 28, 2023
Great products sizing is a little off i did measure are self with a ring sizer. I wish they had a better return policy where they cover the shipment back but other than there great
Date of experience: June 5, 2024
Thank you for the review. We regret that the sizing of the rings didn't work for you but see that you have started the easy online return process, that provides you with a $4.95 USPS label. Thank you for choosing Ross-Simons, and we hope to shop with you again.
Was a bit disappointed in general look and balance. Stones did not appear centered on raised portion. Was expecting an even dimension all a round. Because of this, ring does not sit well over diamond ring.
Only one with this stone arrangement in yellow gold
Date of experience: February 17, 2023
Website was very good; checkout a little cumbersome. Products received on or before expected date. Quality very good; likeness to the photos also very good. Happy with what we bought. Based on previous satisfied purchases I assume these bracelets will hold up well also.
Price, style, quality & convenience.
Date of experience: March 17, 2023
Gold bands are simple and dress up all apparel. This gold geometric styled band is a compliment for all clothing.
Previous shopping.
Date of experience: July 3, 2024
Color is so different. The pendant is a poor representation.Glass loos cheap and plastic.Returned the next day
Date of experience: July 13, 2024
We regret that the pendant was not as expected. It is authentic Venetian glass, which does have a unique look. We did receive the piece back and processed your return. We hope to shop with you again.
I went through different local jewelry sites looking for a specific item - lab grown diamond promise ring. No other site had any at a low enough price and no other site could get it to me within two days like I wanted. Ross-Simons did both: good deal, in stock, and fast at a decent shipping rate. But it gets better. Their security feature noticed I put in wrong zip
Code for part of it and sent me a msg to call in to verify the order. Well here comes Juan to resolve me issue and go above and beyond. He understood my request and noticed that it wouldn't get there the day I needed it bc it was verified after shipping business hrs closed and would go out the next day. So he took care of that and upgraded it to overnight at no additional cost (I hope he doesn't get in trouble for that haha). So received the beautiful ring the day I needed and my beautiful lady was delighted. So I will be shopping with y'all when I get her a much bigger lab grown diamond next time!
See previous review. Juan’s help and overall selection and value will be the two reasons I return for a bigger diamond!
Date of experience: March 25, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
All of our gold pieces are stamped, usually on or near the clasp. We are having our inventory inspected for this piece to resolve any issues. We have requested a label by mail, or you may print the label and put on the package to take to the post office. We have reached out to assist.