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Ross-Simons has a rating of 4.7 stars from 8,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,109 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
My wife loved these earrings. Although I felt their weight is light, my wife thought it was perfect since they didn't weigh down on her ears. They have a great shine to them in any light. A lil pricey at $159 ($193 after tax and express ship) but as long as wife loved it, worth it.
By chance came across this site. Good experience so far, so will continue using them.
Date of experience: March 2, 2023
This was my second purchase from Ross-Simons and both experiences have been terrific. Large inventory of beautiful gold pieces with multiple option in every category. I was able to select my desired carat weight and color for both purchases. Delivery was quick and effortless and discreet. I am a believer!
Good reviews and prior positive experience.
Date of experience: February 18, 2023
Given the ease with which we can now return items from just about anywhere with a click on the computer and a swift stop at UPS or the like, your return process is annoying and antiquated and honestly will make me not shop wth you again and I have been a customer for many years. It is 2023! Get with it!
I had to call to make a return request! annoying!
Usually satisfied with the products
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2023
I am undecided if I will keep or return this eternity diamond ring. The gold is scratched and the diamonds do not shine as they should. I am disappointed as it looks cheap along with my very high quality 3 carat diamond solitaire.
I have been shopping with Ross-Simons for over 30 years.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 19, 2023
Thank you for your feedback. We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you and we regret to learn there was an issue with the piece you received. We offer a 30-day return period. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are available 24 hours a day, 7 days a week. We are always happy to assist.
Terrible quality. Flimsy gold and and latches don't hold at all! First time I wore these, one earring unknowingly came unlatched and is lost forever. Having 1 earring is worthless. Very disappointed. DO NOT BUY!
Products used:
only wore earrings one time. Latch was faulty and lost one
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
We regret to learn of this issue. We always recommend if you feel there is an issue with an item you receive, or it is not working properly to please contact us for assistance. We will inform our Quality Team. We do appreciate your feedback.
I ordered the small pearl necklace/choker - it is simply beautiful! Super easy shopping and ordering! Just a wonderful experience all around - makes it SO easy to shop for beautiful jewelry for myself or as gifts.
Just love the different selections of jewelry!
Date of experience: February 9, 2023
A little hard to import my picture for the personalized ornament- mostly I hope that I get two ornaments with my dad's picture!
The only place I saw such a. Lovely ornament!
Date of experience: July 16, 2022
I have bought several bracelets, and earrings from Ross Simons - everything is of exceptional quality and value. Love the merchandise!
I enjoy the catalogs that I receive in the mail - easy to look, shop and compare.
Date of experience: June 14, 2022
All of the items that I've purchased since November are actually Christmas presents so I only have to wait two more days to see her reaction. Then ask me how I liked them, at first glance everything looks fine.
Date of experience: December 23, 2023
My wife was extremely happy when she opened her present and saw the necklace I bought from your site. She showed it off to all our kids who were home to celebrate her birthday. Shopping for it in your site was very easy as I knew what I wanted to get her and was able to find it quickly by using the search function. Will definitely be back to shop and buy more jewelry.
I wanted to find a piece of jewelry that combined my wife's favorite metal (sterling silver) and her birth stone (pearl). Google led me right to your site.
Date of experience: May 23, 2023
Yes, it was very easy to select rings by gem and color. And, by size. But I was so disappointed in the size of the rings…they both look more appropriate for young girls than a grown woman. Personally, I would prefer to spend more money and obtain a quality ring that is in scale with a woman's finger/hand size.
Looked at your jewelry previously, online.
Date of experience: February 22, 2024
Everything went smoothly from ordering it, to keeping me informed on the status of shipment, and finally to the arrival to my home. The jewelry was beautiful packaged and arrived in perfect condition. Both the Lapis earrings and matching lapis pendant were gorgeous and just what I hoped for a Christmas gift for my wife. Thanks Santa!
Date of experience: December 1, 2023
Ordering and shipping, communication were a breeze! It isn't pure silver, so not sure why I was so surprised to find out the infinity charm is "hollow" or concave. I expected a more solid piece.
Date of experience: May 9, 2024
The infinity symbol is 925 Sterling Silver, which is the content of all sterling pieces. We do show a video of the piece on our website, which shows the front and back of the piece. Some pieces are designed like that on the back to help defray the cost of silver, to make the piece more affordable. We are glad you were happy with the ordering process online and hope to shop with you again!
I received my pearl earrings quickly and they are nice, however, they are too heavy for my ear and droop. I need to return them and called all three customer service numbers only to reach an "all lines are busy, try your call later". I got the same message an hour later. I then reached out to customer service via e-mail and did not receive a reply.
No response
Looked like nice products at a reasonable price. I also received some studs as a gift at Christmas and enjoy them.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2023
We regret to learn of the issue while trying to contact us. This certainly isn't normal, all emails are answered within 24 hours of receipt and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. We are always happy to assist. A member of our team will be reaching out.
I purchased a multi gemstone bracelet about 6 months ago. It was 18k over sterling. The plating has considerable wear, it's lost all but 2 of the beads and half the stones. So I would not order any of your overlay products. Waiting to see how the new bracelet holds up.
Date of experience: January 16, 2024
Very user friendly web site; high wuality jewelry; great customer service; excellent packaging; prompt shipping.
Date of experience: July 18, 2024
Date of experience: May 5, 2024
These earrings are beautiful and unique. Service was great. Promptly shipped.
Love Ross Simons/ been shopping with them 20+ years!
Date of experience: June 9, 2023
I ordered a gold ring. I returned it.
Quality - terrible! For $200 - it was junk.
Maybe for a child, not an adult.
Cheap, thin, flimsy, tiny.
When it comes to jewelry, don't buy online! See item you want to purchase in person.
Fine.
Date of experience: October 23, 2023
Great selection, wonderful prices & by far the easiest jewelry purchase to make online. To me buying jewelry for my wife is a very personal thing & buying it online could be risky, I'm glad I took the risk, I've made multiple purchases, and my wife has been very happy with all of them. I highly recommend Ross-Simons for jewelry purchases.
For quality and exquisite selections. For our anniversary.
Date of experience: December 26, 2023
All the jewelry I bought from Ross-Simon's have been beautiful & top quality. The website is easy to use and purchase items. Also the Custom Service is so very helpful
Date of experience: January 5, 2025
Mother of pearl shell earrings with gold plated sterling silver findings. A good value for better than costume jewelry but not paying for the designer name. Also, sent very quickly.
Date of experience: May 8, 2024
I made an online order from Ross & Simon for the very first time - just about two weeks ago. I was simultaneously nervous and excited about the ring I had ordered; I've been very disappointed with jewelry purchases I've made in the past from stores other than R & S.
When the ring arrived - 5 stone (lab diamonds), 4 cts tw set in white gold - I was stunned. The ring is gorgeous; the diamonds have great sparkle, and I am thrilled with my purchase!
Date of experience: December 14, 2023
Ross-Simons is always a pleasure to shop. I have ordered many items over the years and have always been completely satisfied with my purchases. I especially like carved jade and these earrings are beautiful.
The quality of the items featured and my enjoyment of searching the site.
Date of experience: November 26, 2023
Website offers good pictures, descriptions and dimensions, sizing. Pricing is very good. The website "Chat room" never worked and the only way to communicate was thru email. No one answered the phone and when I tried the number it was disconnected. This was somewhat discerning because I was ordering large dollar amounts of jewelry. At the end of the day, they responded to my email questions and delivery was very well communicated thru an appropriate tracking system. Packaging was appropriate for Jewelry. You will pay a fair price for the jewelry. My only complaint was the ruby flower stacking ring. The color of the gemstone was way off. Good news overall, the website is very descriptive. Frustrating news - customer service was mediocre. What I'd change: more selection of lab diamonds.
You are very difficult to get a hold of as compared to other companies. the chat room did not work, I kept getting disconnected on your phone service.
why do you offer service you cannot provide?
Lastly, Etsy offers custom gem stone stacking rings. You might want to consider that. Just an fyi. Y
Selection and pricing
Date of experience: February 10, 2023
The site was very easy to use and navigate through I found some beautiful pieces that my wife would love she absolutely loved the necklace I picked out it was a fair price not cheap but fair. I have recommended Ross and Simons to friends
Date of experience: November 4, 2023
Words of Advice - If you want to continue to attract customers to your business, perform some intense TLC training with your customer service agents! Their lack luster care and nonchalant-ness for potential purchasers will surely run them to the competition!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2023
Thank you for your feedback, we are always working to improve our customer service. Customer service and quality is our top priority. All representatives are receiving training this summer to help improve the customer experience. A member of our team will be reaching out to you.
Good experience
The ankle bracelet is exactly as described. Very cute.
I have purchased from Ross Simon’s before. I’m sure this will be as nice. Free shipping
Date of experience: August 5, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. We automated our process to make it more convenient to request a return online. The Returns option is located at the bottom of the webpage. We appreciate your feedback.