- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,798 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,109 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Easy to use web site, great shipping options
Unfortunately an object was shown on a black model but the black recipient found the subject matter racially insensitive, so my friend was insulted to receive something shown on a black model in your ads -- maybe don't use black models for subject matter no black person would ever wear? It sucks -- she felt so bad she had to tell me she's returning it b/c it's racially insensitive, and I had no idea...
THANK YOU for having great items that make great gifts
Excellent for the price -- people love this stuff -- stay with the better stuff, though! No slipping to cheaper stuff -- it will matter!
Date of experience: October 2, 2023
Web site worked; always a plus -- and coupons automatically applied
I have used you before and find you quality is acceptable and your styles elegant
Date of experience: May 7, 2023
Received my diamond studs and was pleasantly surprised. Lovely stones, great sparkle and quality, just beautiful. A two-carat stud is substantial and doesn't sit straight on my earlobe. Now I need an earring support so the earring doesn't sag. They are my favorite earrings now.
I’ve ordered lovely pieces from RS over the past 30 years with great satisfaction, and will continue to do so. I’ve never been disappointed.
Date of experience: July 26, 2023
I was charged but my order didn't arrive, despite being marked as "shipped", nothing was shipped. The label was created but the item hasn't been sent. The estimated delivery date is just being adjusted every day. Customer service was rude and unhelpful. No resolution offered.
Customer service was rude and unhelpful, didn't resolve my issue. Still no order, no refund. Very bad service.
I was a repeat customer
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2023
While I recognize that turquoise is a naturally occurring substance and variations in appearance are to be expected, the earings I was sent were substantially different from those pictured online. I would not have bought them in person. Too close to Christmas to go through the exchange process with no guarantee of receiving a better example.
Date of experience: December 20, 2023
Ordering was easy. Products arrived in ver nice packaging. Products themselves look cheap. The set of plain rings are uncomfortable even if worn singly and because of the clunky design and bad colour cannot be worn with 14k pieces. This stuff is pretty much expensive junk.
Date of experience: December 19, 2023
I love my ring so much! It is of great quality and looks a lot more expensive than what I paid. It was hard to decide on a color bc they're all beautiful but the black was is versatile!
Date of experience: May 15, 2024
I puchased 2 adjustable necklaces. One is gold and the other is silver. Very sparkly and adjusts in whatever length you need. These are my "go to everyday " chains. Just change the pendant or wear on its own. Love it!
Quality and price
Date of experience: May 10, 2023
Found my birthstone rings, there were so many to choose from, I decided to buy three! Ordering & delivery couldnt have been easier & customer service was wonderful with an earlier return, they made everything very easy. Would order from again
Very helpful & kind
My husband bought me gifts originally
Date of experience: February 22, 2023
I bought this for my son's gf as a college graduation gift. I had them shipped directly to her since they are in school out of state. She absolutely LOVED them. My son said they were perfect and both couldn't be happier with the necklace.
Very reasonable price. I have a few pieces that I have bought from Ross-Simons. One bracelet I wear almost everyday. Great quality!
Date of experience: May 4, 2023
The website was easy to use, with tons of jewelry to select from. I got a set of gold hoop diamond earrings for my wife, the quality and styling is great! I think she will love them for years to come.
I have bought other jewelry form your site before.
Date of experience: December 5, 2023
Although I was happy with the quality and look of the bracelet that I ordered for my wife for our anniversary, one of the carved flowers was broken away from its mounting when it arrived. I have already sent it back for exchange.
The representative I spoke with was pleasant and helpful. I was sent a return shipping label, returned the package to the post office, and am now waiting for my replacement.
Date of experience: March 17, 2024
Received the heart with gems was a Christmas gift for my wife. Item was not as described in photo on website. Gems were so small you could barely see them but in the photo on the website they appear to be much bigger. The 20 inch chain broke as she put it on for the first time.
Very disappointing for what the price paid..
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2023
We regret to learn the item was not as expected and of the issue you had with the chain. We have informed our team. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. We see a return has been received and processed for your order. We do appreciate your feedback.
The ring was beautiful, fit great, and felt like it was good quality but the color was way different than in the picture. It was an aquamarine ring and in the picture it showed a light blue stone. When it arrived, it practically looked clear. Absolutely not what I wanted.
Date of experience: March 29, 2024
We are glad that you like the style and quality of the ring, but regret that the color of the stone was lighter than expected. It can be a challenge to depict color on a website, as screen resolutions can vary. You may return/exchange anything within 30 days of purchase. Please reach out to us at 800-556-7376 for assistance. We can always help you shop for a different piece.
Horrible. Numerous phone calls to try to accomplish a simple gift that would be billed to me. Instead of refunding the sales tax I will be erroneously charged, I was sent a "refund" in the way of a gift certificate: as if I will EVER use this company again. Another loss (but not surprising considering all the f***-ups).
Too horrible to remember, with several phone calls. How hard should it have been to send a gift (engraved) and bill it to me???? Evidently, impossible. This company sucks. Sales tax was charged to me because of the company error of sending the item to me (corrected after MUCH phone time) and the "refund" was a gift credit. As if I will EVER use this company again! I will NEVER order anything from this company again, so "it wins" with the sales credit.
A big mistake on the intern
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2023
These were certainly a series of unfortunate events and not typical. We will work with the representatives to improve response to issues like yours. While no sales tax was charged on any of the orders, sales tax is determined by the shipping address per the federal government. Orders can ship to the gift recipient without prices-- the ship to information is entered on the first screen then "Continue to Billing" at bottom of the screen and that will give you drop down to enter your billing information. We hope this information is helpful
For anyone placing gifts in the future.
I am stunned by the quality of this murano necklace. The colors really pop! We just returned from Italy, and I did buy a beautiful necklace in Murano, but I seriously feel that the caliber of the necklaces at Ross-Simons is just as good if not better. Plus you save on airfare! Love my necklace, thank you, Ross-Simons!
Date of experience: July 7, 2023
I was very disappointed in the quality of this bracelet for two reasons. First of all, the surfaces of most of the sapphires were scratched. As I read in the Ross-Simons "Related Articles" sapphires are second only to diamonds in hardness, so I can't understand why such obvious scratches occurred, let alone not caught by Quality Assurance before shipping.
Secondly, the bracelet only had two "Diamond Accents" not 13 as stated by a Ross Simons employee who answered in my question. (See Q&A) I will return the bracelet.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2023
We regret to learn of your disappointment with the Sapphire and Diamond Accent Bracelet. Thank you for brining to our attention the discrepancy in the stone count listed in our Q &A section. We have updated the listing with correct information. We also had our Quality Team review inventory in regard to the scratches you mentioned. Due to the naturally occurring characteristics of the sapphires, each is unique and may exhibit imperfections such as surface reaching inclusions, which is what you see in this bracelet. Returns are processed within 4 business days of receipt. A member of our team is reaching out to you.
I place an order it took few days to get order confirmed.
I paid extra for expedite 1-2 day delivery. I never received my order even though I've got an email that it was delivered and dropped at the patio. My patio fully covers. Not sure where it was delivered I need it before curtain date. Now I don't need it anymore.
Asked for full refund 2 days ago. Still waiting
Still waiting for their response
I was looking for jewelry
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 9, 2023
We always want a smooth delivery with all our orders and work with our customers during the claims process for any delivery issues. Claims take up to 10 business days and we encourage our customers to respond quickly to all UPS inquiries to expedite the process.
This was a gift, and the anklet came in a box meant for earrings all crumpled up in a little plastic bag. It took me a long time to untangle and get the gemstones to lay flat. The earrings were not packaged well. I wanted her to open a box with them displayed. Instead, she had to fish them out of a bag and roll them out on her hand to see them. Extremely disappointed! I have always had a good experience, but this seemed rushed and careless. Too frustrated to even bother with a long we're sorry excuse from customer service...
Date of experience: January 2, 2023
Shopping experience was phenomenal and I received the earrings ordered quickly. And they are beautiful. Many companies have similar designs, but these are truly nice. Have already worn them several times to work. My only nit is that the clasp of one of the earrings should be tightened. Will take to a local jeweler and have it done, I'm sure, with no issue.
Quality and sophistication of design in the earrings selected.
Date of experience: August 3, 2023
Products are the size and color as depicted. They are both lighter in weight than expected, but are still worth the value at the price point offered. Delivery was not problematic, but each item arrived separately by different carriers which resulted in temporary worry. One item was shipped via UPS to my door (awesome). The other item arrived the day after via USPS to my rental office, but I was unable to tell that from the delivery confirmation. A little bit of worry until I checked the office the following day when they opened (due to the assumption that it would arrive by the same method as the 1st package).
Best online prices for the kt and size that I preferred.
Date of experience: August 24, 2023
I was so careful to make sure the bar snapped in, because it makes the "snap" sound but the bar often is next to (not in) the snap. It must have not snapped it in, or else it came disconnected, and it and fell out while I was not home. The earrings were purchased just a few months ago. The company takes no responsibility for defects! So disappointing.
Tip for consumers:
Be careful about the "guarantee." They do not honor it.
Products used:
Earrings
Date of experience: December 30, 2022
I've ordered quite a few pieces from Ross Simons over the last few years. Their products have always been beautiful and a nice quality. I have returned one or two items that didn't work for me. In this order was a Pearl bracelet and a Pearl ring. The bracelet is beautiful but hard to fasten by myself. I have figured out a way to fasten it by myself. The Pearl ring was a complete shock. The gold band came shaped in an oval shape and looked nothing like the picture. Obviously defective. I would expect better quality control over their merchandise. I'm also not thrilled they use USPS for shipping. This particular shipment got "stuck" at the post office. Nothing for me to do but to wait. Also returning via USPS is not convenient for me as I don't live close to a post office. I'm hoping this experience is not a prediction of a decline in their merchandise. Time will tell.
Have been very pleased with last orders.
Date of experience: September 10, 2023
The ring I ordered was even prettier in person. I think I'll be able to enjoy wearing this multi-heart casual ring for a long time.
The only reason that I gave the service four stars was because I thought delivery could have been faster.
Their website is easy to use and the illustrations are well done.
Date of experience: January 29, 2023
Earrings rrived well-packaged and on time. They initially looked true to description and as shown online, however I could see through the clear pouch that portions showed the plating tarnished and/or worn off. I called because these were needed for the Holiday, and a CS rep acted promptly to replace the unacceptable pair, and email me a printable return slip so the first pair could be returned.
CS representative was excellent and did their best to listen to and meet my needs. A return slip was sent to me, as well as a replacement.
Date of experience: November 25, 2023
Multiple searches using filters and specifics did now show the item I wanted. I only found it because it appeared as a suggestion below a different item I was looking at instead. It shouldn't have taken me an hour to find it.
Selection and value
Date of experience: November 15, 2023
The picture in the paper, although in black and white newsprint, looked so pretty and along with the published price looked like quite a nice introduction to Ross Simons. What the picture couldn't show was the small thin short cheap version of the real life bracelet. In reality it is a huge disappointment. I should have remembered the old adage of "You get what you pay for!" In this case, it was so very true. Also, buyer beware, if you don't like these "bargain" ads, Ross Simons makes you pay for the return forgetting about "truth in advertising". Working with this company is a bad idea from the beginning.
Date of experience: May 16, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The website shows "Please allow 2-3 weeks for delivery" so we are glad it was delivered by 6/2, as you mentioned in your call you needed it by 6/3. We are working with out team on better handling situations like yours.