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Ross-Simons has a rating of 4.7 stars from 8,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,091 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
My purchase was a mothers day gift. I ordered in April 27th, it came a day late, but when I follow the detailed tracking it spent days in one or more locations. Luckily I decided to call a week before to check on status since. They tracked it down and got it moving or it may have been even later. I had no communication since the order. When I purchased the item the estimated ship date allowed plenty of time to receive by Mothers Day. Heartbreaking to have to tell a special Mother, your gift is in the mail.
It was the the postal service, Ross Simmons used almost all of the time before ever shipping.
I am not really sure anymore. The item I bought, seem nice quality wise, but I expected not be gift less on Mothers day.
Date of experience: May 20, 2023
Ross Simon's is a great company to get fashionable, precious metal and gemstone jewelry from. However, quality of the products seems to have declined over the years while prices have gone way up, just like every other company. I have been buying jewelry from Ross Simon's for almost 15 years and I remember scrolling through their magazines as a child and it just doesn't have the same quality now as it did back then and everything is gold over silver instead of solid gold.
I am familiar with the brand
Date of experience: August 3, 2023
Have been buying from them for several years at Xmas. Good quality and goo shipping. A little disappointed in two items just received as the stones are not as colorful as shown on the website. I can't seem to find a way to make a review of specific items.
Date of experience: December 9, 2023
I am a long-term customer of Ross-Simons and have had consistent good service with prompt delivery. My current order arrived yesterday and i just love my new earrings! They look just like the picture and more than met my expectations!
Consistent appealing products at affordable prices.
Date of experience: February 7, 2023
This is a special gift for a special girl. I would really like a very nice box to present it with. The boxes you sent my items in were very generic looking. I have since had to purchase proper presentation boxes from Amazon.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 14, 2023
This is a special gift for a special girl. I would really like a very nice box to present it with
Date of experience: October 6, 2023
I have purchased numerous items from Ross-Simons but thinking this will be my last item. Everytime I go to use a coupon - it is either not applicable or there is some reason why it cannot be used. This is disappointing and frustrating to a repeat customer.
Only retailer with item that I was shopping for.
Date of experience: March 12, 2023
No real deals for as much as I've spent. It's so hard to accurately get any discounts other than what already marked down. I will probably still order because I really like the jewelry. But it's hard to find others that like it as much as I do other than my daughter. It feels like shopping with my hand tied behind my back. Phyl C.
Because I have always liked RS for a long time. Always beautiful jewelry. And it's hard to stop myself from ordering.
Date of experience: March 8, 2023
Like being your customer. Never been disappointed with your jewelry. Been your customer for over ten years.
You are the only jewelry store that I trust. Have buying from you for several years.
Date of experience: July 3, 2024
Large selection of bracelets in style, size, metal, gems and price. Easy use of web site with accurate description and photo. Delivered as promised and she LOVED IT!
Date of experience: May 23, 2024
Thank you for the kind words! The ball cuff bracelet is such a classic look, we are glad your great niece loved it. Congratulations on her graduation.
The site was easy to navigate, and I love the affordable selections. I came across the site last year when I was doing a Google search for some jewelry items while I came across Ross-Simon I never purchased until now, there were really diverse design options and price ranges from low to high fitting all budgets. I loved my piece and would be purchasing again for myself and others.
Their quality is highly recommended.
Date of experience: March 8, 2023
Excellent service from ordering to delivery of my necklace.
Date of experience: August 3, 2024
I have 1 CT (each) emerald studs that needed some pop and these flower earring jackets were just the thing. My earrings fit in them perfectly and they add some pizzazz. Plus I can use them for other studs as well.
Date of experience: October 31, 2023
My Sister referred me to you. She Loves your Jewelry.
It's Affordable
Date of experience: August 3, 2024
Good company but no matter how many times you unsubscribe, every time you place an order they go back to their constant spamming. I can never understand why someone can convince an otherwise good company that the best why to make their customers like them more is to send multiple emails a day harassing them. Lots of other companies to choose from. Perhaps it it time to simply block them forever.
Date of experience: October 11, 2023
Was looking for a necklace to replace my former one which finally had to be retired...and found Ross Simons to have the right selection and prices and was able to select what I wanted...and was so delighted to find it arrived earlier than expected and just what I wanted! Thank you!
Was having a hard time finding what I wanted at brick and mortar, so looked online and found Ross-Simons. I knew I could trust Ross-Simons as a familiar name to me/ long standing good reputation.
Date of experience: July 10, 2023
Product has yet to arrive ad and In order to keep my obligations, I made an additional purchase locally.
I received an email from vendor with instructions to wait for an additional week to see if product shows up.
Truly poor customer experience, my last time doing business with Ross Simmons.
Poor, they should have overnight a replacement.
Trey were top of the shelve at one time. They have obviously changed course.
Date of experience: April 30, 2023
I ordered a different bracelet with faulty clasp and discussed with an online employee. It was VERY hard to figure out the return/refund and replacement with this new bracelet. I am unhappy, but I like the little bangle with my watch, so I hope this one works. I doubt I'll be ordering from RS again however.
Only place I could find what I wanted
Date of experience: August 8, 2023
We regret there was an issue with the bracelet received, it is not the experience we want for any of our customers especially one that has shopped with us for 20 plus years. Our Quality Team has been advised to have a closer look at the piece. We are glad a new piece was ordered and hope it works well with your watch. It is faster to return for a refund and place a new order if one does not want to wait the time for an exchange and will work with our team to clearly communicate this.
Your online store is very slow to process orders; it take forever to go from screen to screen during the order processing. The pricing seems a little high for compared to similar products I can get locally. Also, the worst part of all is the scam being pulled around shipping costs and time. The shipping is ridiculously high ($$$) for such a tiny product; I am not exaggerating, and for the amount of shipping paid I would expect to get the product in a reasonable amount of time. For the amount of shipping I was charged, I can get and have received goods from the US that are vastly larger in size and weight and get to me in less. Than half the time it take to get your products. Now this complaint isn't about a one time experience. Several months ago another family member ordered from you and experience exactly the same thing: a tiny overpriced product that took forever and a day to get here and to top it all off the online ordering process kept timing out and stalling.
I had no choice. The product I need seemed to only exist on this store, otherwise I would have saved myself a lot of money and shopped elsewhere, and received the product in a reasonable amount of time.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 18, 2023
We appreciate the feedback and understand your concerns about the additional cost for international shipping. We continue to strive for best pricing for our customers. Our Web Team monitors and makes improvements to our website regularly to enhance customer experience. A team member has reached out to you.
You online store is very slow to process my order. The shipping is ridiculously high for such a tiny product; I am not exaggerating. For the amount of shipping charged I have received goods from the US that are vastly larger in size and weight.
I had no choice. The product I need seemed to only exist on this store, otherwise I would have saved myself a lot of money and shopped elsewhere.
Date of experience: December 31, 2022
I ordered several items. The one that was sub-par was a set of stud ear rings. I took one out and started to take the back off and the post came off in my hand. Obviously not good quality. I immediately contacted the return dept and got a return authorization. The form says that you may take 4.95 from my refund to cover the shipping. Why should I have to pay for such shoddy product to be returned?
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2023
Thank you for your feedback. We regret to learn of the issue you had with one of the pairs of earrings you received. This is not typical and certainly not the experience we want for our customers. We have informed our team. A member of our team has reached out to you in a private message.
The shipping speed was adequate and the process was fine. However, I didn't even have my ring a week before one of the stones popped out. I looked down at it and it was gone. I have other rings with similar stones from other places that I have worn for years In all types of situations and have never had a problem. It's no longer wearable and in less than a week.
I chose Ross Simmons because I loved the bee ring and it was unique.
Date of experience: February 20, 2023
My most comfortable earrings, owing to their hollow lightness. They do bend easily, so it's important to handle them gently. The low price reflects the fact that they are hollow, and I bought a new pair a year later during the sales. The dented ones are still good to keep on hand for travel and active sports--if they get lost, I have the good ones. The color and size are perfect for business and everyday wear, and I wear them several days a week.
Date of experience: December 9, 2023
For the most part, I have been happy with my purchases from Ross-Simons, but I have had to return the last few items due to poor quality. A stone fell out of a ring I ordered, then I received a gemstone ring that was poorly cut, and finally I received a pair of gemstone earrings in which its stones' color and quality did not look at all like the pictures on the website. I think the online pictures should more accurately reflect what the pieces look like in reality, otherwise it's misleading and leads to customer disappointment.
I requested to start a return on the website. The process was simple and straight forward.
Great variety of gemstone jewelry and reasonable prices. Also like the money back guarantee if not satisfied.
Date of experience: February 20, 2023
We were going to visit with the in laws for Thanksgiving.
Wanted the perfect gift. And it was!
14 k yellow gold with white pearl.
My mother in law LOVED them.
Dainty and lovely, easy to wear.
And good price.
For safety, check the clasps.
Date of experience: November 23, 2023
The London blue topaz ring and ear studs are beautiful as shown in catalog. The simple emerald cut design is perfect, no diamonds or other design needed. Just what I was looking for.
The sterling silver for the ring is nicely sized, not too wide or thin. The deep blue stone is mysterious and I love looking at it.
I have bought jewelry items from RS for years, and always satisfied.
Date of experience: December 21, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Thank you for your feedback. We regret to learn our presentation boxes were not as expected. All jewelry is shipped in the presentation boxes shown on the product listing page on our website. We do hope the gift recipient loved her new bracelet and it is worn in good health and happiness for many years to come. If you have any questions or need assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919