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Ross-Simons has a rating of 4.7 stars from 8,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,091 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I have never had a problem before but when my wife opened the box this morning, we saw that the sixth stone was not a garnet for January but another December stone. I will need help in correcting this. This was an Raster present.
I am a VIP customer and use Ross Simons multiple times each year.
Date of experience: April 9, 2023
I loved the bracelet and ordered it. I called before to make sure it was 925 silver and was told yes. When the bracelet came the metal was a Grey color not sparkling white like my other pieces. There was no 925 stamp on the piece. I called to return it and they said I had to pay the return postage and a $4.95 service fee! I'll never order anything from them again.
The textured one in the picture is the one I'm returning.
Date of experience: January 28, 2023
The first set of earrings I p[urchased for my wife had loops that were too thick for her ears. We sent them back and then chose another pair that appeared to have thinner loops and that worked. The return process was easy and the free shipping worked well and was fast.
Date of experience: March 31, 2024
I purchased this ring https://www.ross-simons.com/1.00-carat-emerald-ring-in-14kt-yellow-gold-*******.html
And it was definitely as advertised. For the price, it was a nice piece of jewelry. However, the stone fell out after just 1 week of wear. I will be attempting to re-epoxy the stone to the mounting, but it is a bummer that the company uses glue of such a poor quality.
Products used:
https://www.ross-simons.com/1.00-carat-emerald-ring-in-14kt-yellow-gold-940450.html
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
Necklace chain was twisted into a big knot. Probably because loose in the box.
I called to return the necklace and was sent a return label immediately.
The box has been returned and received. Waiting for refund.
(I purchased a $3495 ruby tennis bracelet just before this and had no problems)
Was told I would receive a refund and have not.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
We regret there is an issue with the necklace from your order. This certainly isn't normal and not the experience we want for our customers. Returns are processed Monday-Friday within 4 business days of receipt. We show the current USPS tracking was delivered yesterday 10/26/23. Your refund will process to your preferred method as requested within the 4 business days. It may take up to 5 days to reflect on your account, depending on your bank. Thank you for your patience as we take care of this for you. A member of our team has reached out privately.
Ross-Simon's is a wonderful jeweler. Their inventory is spectacular and their price point is extremely affordable. I've been a customer for quite awhile and have been delighted with my purchases. Thank you, Ross-Simon's.
Date of experience: April 4, 2024
It was quick and easy. Greatly appreciate if you can 'link' similar items in website. So, if you are looking for a particular style (e.g., chain links), it would be great if you could link the 'family' of chain links style (rings, bracelets, necklaces, etc.) on each of the web pages.
Good selection and ease of purchase.
Date of experience: October 5, 2023
Quick and easy ordering and delivery.
Very happy with your service and products
Date of experience: August 1, 2024
The hold process was easy and I was kept informed throughout the entire process and receiving my order on time. When I see something else I can't live without I'll order again. Told my hairdresser to go online and checkout the wide variety and quality shows in your lines of jewelry.
You had what I was looking for and it was very convenient. The ordering process was very easy to use.
Date of experience: February 10, 2023
The bracelet is beautiful but the ends show the wire and doesn't sit straight on your wrist, it twists a little. I wish the finish would have been done better. Overall I do love the material and it look good so I will be keeping it.
They had the product I was looking for.
Date of experience: May 20, 2023
I really wanted to love this bracelet. So pretty on the website and a great price. It was lovely looking when I opened it in sunlight but 2 complaints - the clasp and safety were both defective, and I was not going to pay a local jeweler to fix; the diamond flowers were barely sparkly and may as well have just been just SS flowers. I thought about it for a few days but ended up returning it.
I had to call for a return authorization number and she was very professional and knowledgeable and didn’t give me a hard time about my return.
I’m a repeat customer and am usually very happy with my purchases.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 6, 2023
We understand from the feedback provided there is an issue with the piece you received. We regret to learn of this issue. When you receive an item, we always recommend if there is an issue with the item or you feel it is not working properly, to please let us know so it can be returned within the 30-day return period. We see a return request has been made. We appreciate your feedback.
Once I placed my order, I received an email that I needed to call Ross-Simons to confirm my purchase. I understand that was to protect me from fraud but I called twice and could get no one to answer the phone. I had to send an email to get some kind of response. All this triggered a Lifelock alert and the whole process ruined the joy of a new piece of jewelry. Not my best shopping experience. The necklace was lovely though.
See above.
Nice pieces that are unique.
Date of experience: October 7, 2023
Ordered 3 pair of earrings that were on clearance. The sterling silver hoop earrings were surprisingly bigger than I thought. The description prior to ordering didn't specify how many inches they were. They're about 2 inch long, oval style. A bit disappointed. I'm looking for a deal on about an inch in good quality pair of hoop earrings, preferably 14kt gold. May give them to one of my daughters. The other 2 pair earrings I ordered, I'm satisfied with.
Have ordered from them before.
Date of experience: February 25, 2023
I am very pleased with my purchases and think they are absolutely gorgeous!
Date of experience: August 1, 2024
When I received the necklace I purchased, I was disappointed that it's quality did not match my expectation. I immediately returned the goods. However, I must say dealing with the company has been very easy and accommodating.
Date of experience: December 6, 2023
I love Ross Simons, and your website is easy to navigate.
The bracelet I ordered was for my cousin as a birthday gift. It was delivered in time and she had for her birthday. She absolutely loved it! I have shopped from Ross Simons before and will continue to do so in the near future. Thank you.
I've ordered from Ross-Simons before and have never been disappointed. Beautiful and quality merchandise.
Date of experience: March 7, 2023
Placed an order… Wanted to check the order status and try to get an estimate of when I should receive the item…… Checked the order and lo and behold, it says the item is currently unavailable.
So you're telling me that you're lying to customers/potential customers about having the inventory in stock but in actuality it is not?
I went back onto the site and looked up the exact product I ordered and there you you have it, it says it is in stock. But it really isn't, they do not have it in stock and who knows when that will be. If an item is out of stock, that needs to be reflected on the website so it's no being ordered. Now the company is actually lying straight to our faces when it says "In-stock"
Product cost me around $1000 even with the discount and it's "currently unavailable"?
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
We show this order was placed on 2/4/23 and the order was shipped on 2/6/23. The item is not currently on backorder. If an item is not available at the time of purchase it is normally listed with the in-stock date the item will be shipped by. The item is currently in stock.
Your order has shipped, and the tracking shows it has estimated delivery of today 2/8/23 by end of day. Private message sent.
Came in usual tie bag, loose with out usual plastic wrap, slightly tangled, no card with sentiment that was requested with the order as a gift. I have ordered from your company several times in the past-this order was disappointing.
Past experience with purchases
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 7, 2023
Thank you for the feedback. We understand the delivery did not meet your expectations and apologize for the condition the bracelet was received. We have shared your concern with our shipping team. The gift message is printed on the packing slip.
I was excited to order the detangler so I could wear more than one necklace at a time. The piece is too thick to attach my necklaces to unless I force them through. Detaching was even more stressful. They just don't work with delicate jewelry.
I had received quality pieces in the past.
Date of experience: March 17, 2023
I paid to much for this ring. Doesn't look like the one that was advertised. My mistake. I won't order again. Sorry I ordered so dissapointed with the looks and quality of the ring. Thank you. God Bless!
Advertisement on facebook.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 9, 2023
Thank you for your feedback. We reached out to our team and had our inventory for this piece checked. We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online. Our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist.
The website was a breeze to use and all of the jewelery is really well displayed. You can visualize what it will look on, so there are no surprises later. I love it! My ring and earrings came quickly, no delays and they're super sparkly, shines to the hilt. Love it!
I've ordered from Ross Simons once before years ago, and I remembered the ring that I wore is from there. I wanted to find something similar to do some stacking. I didn't find the exact, but enough that they look gorgeous stacked together. I love it!
Date of experience: March 8, 2023
The pictures aren't of an actual piece when showing solitaire diamonds and it leads to misleading the customer. That's illegal. Scenario: "It looks great! It's so white and pretty!" Right? They are gullible and spend their hard earned money, expecting a pretty bright white diamond, like the picture, and get an old dingy $#*! colored diamond. They don't know what a K color means. It's false advertising. But, hey, it's not my conscience, it's yours. As for the ring I bought, it's so tiny, that you don't see the "Bali" detail. The picture, again, misrepresents the product. Btw, Bali is a great way of saying, it's a #JohnHardy wanna be knock off. I'm returning it.
Date of experience: December 3, 2023
The pictures aren't of an actual piece when showing solitaire diamonds and it leads to misleading the customer. That's illegal. Scenario: "It looks great, it's so white and pretty!" Right? They are gullible and spend their hard earned money, expecting a pretty bright white diamond, like the picture, and get an old dingy $#*! colored diamond. They don't know what a K color means. It's false advertising. But, hey, it's not my conscience, it's yours.
I came here for a vintage diamond solitaire. I almost got suckered, but I scrolled down and read the truth.
Date of experience: November 25, 2023
My wife love her birthday present, the earrings were beautiful. The website is, as always, intuitive and easy to navigate. The gift was delivered early. Overall, a GREAT experience.
I have shopped here before.
Date of experience: April 24, 2024
Wanted to find something to celebrate a special gal's 1 year anniversary of sobriety and this is it. The Serenity Prayer is a beautiful prayer for anyone at any time, but it has a special meaning to all AA members. Now she will be able to wear it proudly as a reminder to take it one day at a time.
This was the most appropriate and beautifully designed piece of jewelry with Serenity Prayer. It’s will be a special gift for a special person. Easy to order and looking forward to receiving it for the special celebration.
Date of experience: May 12, 2023
I purchased a bracelet for my wife but it was the wrong size and she preferred a non-jewelry gift (!?!?) this year so I returned the item. I'm awaiting confirmation of a credit to my credit card account but so far the issue has been hassle-free.
Prior experience has been great.
Date of experience: January 4, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn there was an issue with your Emerald Ring. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.