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Ross-Simons has a rating of 4.7 stars from 8,916 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,476 reviews
Searched online and found exactly what I was looking for. Earrings are beautiful. Ordering was simple and straightforward. Delivery was very fast. All around a great experience!
Date of experience: December 22, 2024
I had to change my order and it was extremely easy working with customer service to make the change. They were polite, cordial and very responsive to my needs. I will but from R-S again.
Date of experience: December 29, 2024
Loved it. Very easy! Found what I was looking for exactly. Price was reasonable. I will order again!
Reasonable prices for higher end jewelry
Date of experience: January 5, 2025
Having been "duped" on a previous purchase of lab-grown diamonds…they yellowed and I was not
Reimbursed. The diamond stud earrings I received from Ross-Simons are beautiful and guaranteed!
Date of experience: December 14, 2024
I'm a long-time Ross-Simons customer, dating back decades when my mother and I used to shop at their Barrington, RI, store. Customer service is great and their selection of merchandise is wide-ranging - there's something for everybody. I no longer live in Rhode Island but I still occasionally shop R-S online,
Date of experience: November 26, 2024
My orders and need for follow-up have been expertly and beautifully handled with Customer Service. The website is easily navigated for online orders as well. I often use Affirm. Thank you, Ross-Simons!
I lost a back to my beautiful Ross-Simon’s sapphire and diamond earrings so I came back to you. It was fabulous that you offered a larger size white gold pair of backs so I won’t drop them again.
Date of experience: November 13, 2024
Good. You finally offered me a great sale at a good time and I took advantage of it. The website works wonderfully. No complaints.
I had my eye on some merchandise that was languishing in my shopping bag and I took advantage of your one day spring sale.
Date of experience: March 19, 2024
I bought a ring for my wife that I've had my eye on for a while for Christmas. He went on sale and I grabbed it. I have been very pleased with this company overall. My only complaint is that they are a little bit slow to ship.
I sent an email inquiry regarding slow shipping. It took three full days before my product was actually in the hands of USPS. This was a little surprising to me and I sent an email asking about it. The response I got was vague and simply stated that they're shipping times are 3 to 5 days.
Date of experience: November 20, 2024
I ordered a ring and a bracelet. The bracelet is amazing. The ring however, is hollow! The description does not state that the ring is hollow. I wore it one time and it's dented. I have emailed the company to return this. Descriptions need to indicate something is hollow if it is hollow!
I am waiting, waiting for them to get back to me.
Date of experience: November 25, 2024
I purchased 2 gold rings. The 14k zigzag band is of excellent quality. However, 10k gold Byzantine band is poorly crafted and VERY soft. It bends at the slightest touch. I didn't know jewelry could be so fragile. The details are sloppy and the ring looks cheap and fake. One good purchase, one not so much.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 4, 2024
Shopping online is so easy. I can filter to find what I like or scroll through you suggestions. Your jewelry is beautiful, long lasting, and reasonably priced. And, if there's ever an issue, your customer service is wonderful. Thank you!
I was purchasing something I bought as a birthday gift for someone else.
Date of experience: November 17, 2024
She loved the necklace. The chain was longer than she wanted so she purchased another chain for it. I suggest you give the chain length in the description as well. Chain is 24 inches long.
Date of experience: January 4, 2025
The website was easy to navigate with many helpful photos. The products had numerous details about all of the jewelry that facilitate easy comparisons.
Had product I desired
Date of experience: December 29, 2024
I love to purchase from Ross-Simons. Everything I've purchased has been very good quality I never worry if I'm buying it as a gift that I will be giving some thing that is not good quality. They tend to ship very quickly as well, which is very much appreciated
Date of experience: November 19, 2024
I have purchased from Ross Simons a few times now and I am impressed with the price and the quality of the merchandise. I look around to a lot of places before I place any order so for me to order from RS, says a lot. Thank you.
After looking at many other sites.
Date of experience: November 23, 2024
Looked for a long time to find a cross without adornment and I love it. It's hollow, not quite what I wanted, but even my husband thought it was solid! It hangs perfectly and always looks great. So I returned to find another necklace which will
Look good with it!
Date of experience: November 16, 2024
I was very surprised at how fragile the bracelets are. Just putting them on one of them distorted out
Of shape. I was expecting them to be sturdier than they are.
Date of experience: January 2, 2025
Some items have been smaller than they appear. But service is good. Have bought several diamonds in the past. In store purchases have always been good. It always was my go to store for jewelry. Love it
Italian silver and gold earrings and bracelet
Date of experience: November 23, 2024
I am a long time customer of Ross Simons & will continue to do so. Their pieces are well-made & unique in design. I always get compliments on their jewelry.
Date of experience: December 12, 2024
Have been shopping for years on this site! Love it!
Date of experience: August 14, 2024
I found that the earrings were not as large as I had hoped. However, the return process was very easy!
Wife saw earrings in your catalog and liked them
Date of experience: January 4, 2025
I enjoy looking through all the jewelry and finding good buys and enjoy looking at the more expensive pieces. Some I will save for. Being a VIP is definitely worth it. Happy Holidays
Date of experience: December 23, 2024
Looking for a nice ring at a good price
Date of experience: October 12, 2024
Bought this necklace as a Christmas/birthday present to myself. Was extremely pleased with the quality of the diamonds and the overall look of the necklace. The price was perfect.
Date of experience: January 4, 2025
When ordering a size 6 ring, one cannot be pleased receiving a size 5 ring in a bag marked size 6. YES, I know my ring size, have a set of ring sizers and have been a ladies size 6 ring for the past 40 years. NO, neither my weight nor fingers have grown fatter. Archaic, non-user friendly printing, procedure and return shipping fees are so last century. Utterly disappointed and will forever spread the word to everyone I meet to never mail order from Ross Simons
ABYSMAL, unproductive and more time wasted, much like these survey.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2024
I returned already It was of very very poor quality and thin it would break just putting it on. I have other pieces from Ross Simon that are of much better quality. Should arrive back in Monday
Date of experience: December 21, 2024
Great sale and discount code. Easy to navigate site using wide selection of filters. Free shipping is a plus!
Saw an advertisement and prompted me to take a look
Date of experience: January 6, 2025
The necklace I bought for my wife was pretty, but the chain is VERY flimsy and it came in a knot. It took over 40 mins to get the knot out. The chain really needs to be be more sturdy.
MY WIFE TOLD ME ABOUT IT
Date of experience: December 25, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Our rings are measured on a grooved mandrel that is calibrated against U.S. standard ring sizes. On all rings ½ wide or more we recommend ordering up a size for comfort. We appreciate your feedback and always look into any reported issues. Private message sent.