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Ross-Simons has a rating of 4.7 stars from 8,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,071 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I bought cz studs, pearl studs (for approx $200) and a pair of cz's edged in gold. The earrings were almost impossible to put on - I believe that they were trying to use as little 14K gold as possible, and it resulted in earring backs that are so so TINY that they kept getting stuck under my fingernail, and were very difficult (impossible with the pearls) to put on to the post. These backs and posts are minuscule.Further, they all arrived with instructions for gold over silver, in each individual box. WHY? I bought 14K gold because other metal irritates my ears.
I trusted Ross Simon...I no longer do.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 7, 2023
I ordered a silver ankle bracelet and it came with a knotted chain. Obviously damaged. I contacted Ross Simon Customer Service and told them I wanted to return this damaged anklet bracelet. I was given a return reference number. When I asked if I had to pay for shipping, I was told "yes". When I questioned why I would have to pay for the shipping when it came damaged, I was then told I'd be given a 'postage paid' label to return the anklet bracelet.
Previously described. Again the customer service rep did not originally offer me 'free postage' for the return of the damaged merchandise. She originally told me I had to pay the postage. It wasn't until I questioned her that she emailed me the postage paid label.
I won't be using them again. I felt the quality of the merchandise was below par.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2023
Thank you for sharing your experience, we have listened to the call and are coaching our representative on how the call should have been handled. Additionally, we spoke with our Shipping Department to work on the safety of jewelry during shipping. We appreciate the opportunity to learn from our mistakes.
The first sales associate was very very Rude! I asked him about the items i was looking for. And he said "WHAT DOES IT SAY? He was very nasty.so i asked him could i speak to a supervisor? That's when he hung up me! Not a pleasant experience he was very nasty! The next morning i called again to place an order the young lady was very apologetic and helpful so that's where i am at with my experience with Ross-Simons
MUCH BETTER THAN THE ASSOCIATE EXPERIENCE
Because i purchased the VIP REWARD CERTIFICATES
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2023
Thank you for your feedback. Our apologies, this is not the experience we want for you as our customer. Customer experience is very important to us. We do appreciate the time you have taken to provide feedback.
My experience with my product I ordered was disappointing. The model is misleading when trying to imagine what your item is going to actually look like in size. The item is very nice and the recipients did like what was purchased for them. However, I was not satisfied and I chose to send them back, but they wanted to keep them. So, please disregard the return request.
The first representative was very customer oriented; patient, helpful and friendly. The second rep was not so friendly and very short -as if she was in a hurry.
I've ordered from Ross-Simons in the past.
Date of experience: May 13, 2023
Date of experience: May 6, 2023
I love my bracelet. I have big wrists so I was able to order it in 8". It fits me perfectly and goes well with my other gold bracelet. I like their products.
Date of experience: May 16, 2024
I love pearls and I love sapphires so when I saw these earrings with both gems, at such a good price, I had to go for it. They are also unique. Nice that they go well with another set of sapphire/pearl earrings I have. Very happy with my purchase.
Nice earrings at a good price.
Date of experience: January 19, 2023
Wow what up product. Shipped in a timely manner. I ordered a pair of earrings for my wife when I received the product each earring was in a baggie so they weren't touching each other and was not banging into each other which is really nice also I did not see any fingerprints on them. My wife can't wait for me to buy more jewelry from you.
Date of experience: July 31, 2023
Excellent quality and workmanship on this intricate necklace. I expected a necklace box to come with the necklace for my anniversary gift. Just a small storage bag was included. Disappointing, just a bit.
The necklace quality more than makes up for this.
Great ads in the Wall Street Journal finally caught my attention.
Date of experience: August 7, 2023
These earrings almost exactly what I wanted. The size of the pearls are fine and it goes all the way around and it's pearl next to pearl again which is just what I wanted but the wire is too flimsy. I am going to take it to a jeweler to see if I could have the wire, made thicker and if not, I'm hoping to return them. Any other ideas?
I thought you had what I wanted, but I was not sent some thing that has any substance to it.
Date of experience: March 21, 2023
The necklace is exactly as pictured and the description is accurate. The necklace rests flatly on my neck. It has an eye-catching presence and I've received numerous compliments. If you love gold, you will adore this piece.
The only retailer who carries such wonderful statements pieces
Date of experience: July 9, 2023
I am so pleased with the beautiful desk clock that I ordered. It came so securely packaged and with excellent directions on setting the clock.
I appreciate your quality and attention to detail.
Thank you so much.
Beautiful items.
Date of experience: July 13, 2023
I needed a specific type of gift for a special person and had looked for it for a while. When I saw it on your site, I was certain that it was the perfect solution. Sure enough, I ordered it (along with a pair of earrings I have literally been desiring for over a year!) The icing on the deal is that they arrived exactly on time, which was pivotal.
Date of experience: October 16, 2023
Love the look, color and sparkle of the ring.
It did have a very slight wave to the silver band in one part, hence the 4 stars instead of 5. This is the 3rd eternity band I have purchased, the other 2 are sapphires, one real and one simulated. I have been very satisfied with all of my RS purchases, value and quality are great.
Price went down then up when I placed an order. Called and they gave me the lower price if I ordered within a week, which I did.
Good price and quality.
Date of experience: January 11, 2023
On-line purchasing of products & return of purchases should they not they meet expectations are seamless. Totally pleased with all of my interactions with Ross-Simons and with purchases which I have made.
Love their products and seamless return policy should product not meet expectations.
Date of experience: April 29, 2023
I was so excited to receive my ring. I was very disappointed when I got it. It is so much smaller than the picture. I looks like a child's ring. I have ordered in the past and very pleased. Leanne Webster
Date of experience: October 20, 2023
The sapphire earrings came in a box, with a little draw string bag inside the box. The earrings were inside the bag, in separate tiny plastic zip-lock bags. I will be giving these earrings as a gift, and this is not presentable as a gift. Now I have to figure out an alternative solution to make them presentable.
Specific pieces of jewelry that I like
Date of experience: February 7, 2023
This piece is very close to the online pictures and I like that there is always a picture of a model wearing the piece of jewelry. I'm very happy with my purchase and with the whole experience. Thank you!
Great selection!
Date of experience: September 5, 2023
I purchased a Ruby and pearl necklace and earrings, Ruby and diamond bracelet and ring. They arrived promptly. They were not what I expected. The quality of the stones would barely pass as costume jewelry. I reached out to CS, and returned the product for a refund minus shipping. The refund was received.
They quickly sent me the RMA. I received the refund quickly.
Date of experience: February 25, 2023
The pendant itself is very nice - true to the photo in your sales booklet. The chain isn't as sturdy, as thick as it looked in the photo, Hopefully I can wear it w/o concern for breakage in everyday activities.
Happy with other purchases. Nice variety of products.
Date of experience: January 22, 2023
I really am pleased with both pair of earrings I recently purchased and hope to be wearing them for many years to come.
Design and selection
Date of experience: June 16, 2024
The way R-S keeps in touch about your order as it's on its way is good. I will say, though, that sometimes there's disappointment with the product when it arrives. It's not always exactly how it looks as pictured on the website. Usually it's that the product is flimsier than pictured, which can be because it may be difficult to capture the volume of a product in a photo.
R-S has interesting pieces. Ordering is quick and easy. Their delivery is quick, too.
Date of experience: September 13, 2023
I ordered this for my mother who is 101 years old and she is in love with it. The cardinal reminds her of my dad who is now in Heaven. The back of it is as pretty as the front side, very good quality.
I have never ordered from here before but will definitely be ordering again.
Date of experience: March 19, 2023
I have purchased from Ross Simon for many years-in excess of thirty-five. I have bought collectibles and many pieces of jewelry. Much has been for me, and much for gifts. I used to love to shop from the catalog and place a phone call; the personnel was always pleasant and helpful. Now I shop on-line almost exclusively.
I like the convenience of shopping on-line.
Date of experience: September 26, 2023
Wanted the earrings at this price.
Date of experience: June 18, 2023
I have ordered several times and have always been satisfied and happy with my purchases
Date of experience: July 28, 2024
Very easy process. I was looking for a unique gift for a dear friend. She has been wanting mint julep cups forever and you had the perfect ones, at a great price, and free monogramming. She received them quickly and was over the moon happy. Thank you!
Great product and pricing
Date of experience: April 15, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn of the issue you had with the earring backs, and we apologize for any confusion due to the care card. The care card is double sided and included in every shipment, and it includes the gold care instructions on the reverse side. If for any reason are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached at (800) 835-0919 for assistance, 24 hours a day, 7 days a week.