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Ross-Simons has a rating of 4.7 stars from 8,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,071 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I love using Affirm and it is so easy, Yes to that and it was so easy also. The bracelet, it is pretty and yet it looks cheap, maybe be cause it is on a string of plastic thread. It does not feel good on my wrist and so I am thinking I will take it to a place I know and have them make it a real bracelet. Like a knot between each pearl, and a clip to really make sure it does not fall off my wrist. I like the ameythyst idea, maybe make it a darker color ameythyst also. I am keeping it as I like the idea of it yet can and will make some changes to it.
I wanted just that bracelet!
Date of experience: March 12, 2024
I am pleased with the item and the purchasing experience. However, I was very disappointed upon receipt of my bracelet because the box it was in was partially crushed by the shipper and unusable. The item was okay but I had to find another box in which to present my gift and had to discard your box with the company name and logo. Unfortunate for advertising for you.
Online purchasing
Date of experience: August 5, 2023
I ordered the Miraculous medal for myself after seeing it in on a friend! I then received a compliment from a best friend so I ordered for her birthday and she absolutely loved it! I recently ordered the matching bracelet! It's beautiful also!
A friend of mine loved my Miraculous Medal necklace so I'm ordering one for her birthday. I had just received a catalog from Ross-Simon so I saw a matching bracelet for me.
Date of experience: March 27, 2023
I ordered an elephant bracelet and doggie earrings. The bracelet is extremely delicate and the stud earrings are very small, so small that they are difficult to see.
Both are beautiful but I hope they last
Quality and discounts
Date of experience: December 20, 2023
I received my necklace quick, I was kept informed when it was coming, the packaging was very nice although the chain is too thin and my husband had a very hard time putting it on my neck and the charm is really small and thin gold. I will keep it and repo the chain
Good prices
Date of experience: September 5, 2023
These earrings are a lovely! They are about the size of a quarter. They are light but have a considerable presence. I love them and have worn them everyday since I got them. I love all of the jewelry I've purchased from this company!
Excellent products!
Date of experience: May 29, 2023
I thought I was replacing 14kt gold hoop earrings that I had lost - only one but lost. I ordered the right size by diameter but this pair ver, very light. Not at all a match for the singleton remains from my former oair.
Easy to find things and free shipping.
Date of experience: January 16, 2023
Purchased a pearl and ruby ring. Price was a little more than I wanted to pay but it was the best looking ring I could find. Upon receiving it I was a little disappointed in the size of the rubies - I guess I expected more for a $1,000 ring.
Date of experience: December 19, 2023
Purchase and return experiences were favorable. But the ring was not a 7 as described. Furthermore, the color and size were not as depicted in photographs. I am returning the ring. Very disappointing.
The young lady was polite and accommodating.
I liked the appearance of the ring in photographs.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
The cross bracelet is very pretty, but be aware that the chain is very, very thin. I was surprised. I am going to keep it, but I am worried that it won't last long. I would have paid more for a thicker chain.
I have been very happy with my previous purchase.
Date of experience: April 23, 2023
Immediately asked for a refund on an order after hitting submit order (submitting request to customer service by email less than 10 seconds after I submitted the order). According to the website orders can be canceled if they have not shipped. My order had certainly not shipped ten seconds after the order was submitted, but customer service denied my cancellation request. The product I received is nice and I plan to keep it to avoid having to go through the return process, but I was frustrated by this inconsistency with the information on the website and my experience.
asked to cancel my order just a minute after placing the order after hitting submit before I wanted to. The customer service rep contacted me more than 24 hours later and said the order was already processed (though had not shipped) and was not able to be canceled. The fine print on refunds states that if an order has not shipped, it could be canceled, but for some reason mine was unable to be. Fortunately I am pleased with the order I received and will not be returning it. However, I was frustrated that my experience was different from the verbiage on the website.
Prices are reasonable.
Date of experience: February 20, 2023
The experience of selecting to receiving was not only easy, it was fantastic. The company is easy to deal with and their response to questions or concerns is spot on. Would not hesitate to use them again and again.
Date of experience: September 2, 2023
The shopping experience was very satisfying. The selection was diversified and very fashionable. I have shopped several times at the Ross-Simons' website and each and every piece of jewelry was exceptional.
Have shopped before at the Ross-Simons website and have always received quality merchandise.
Date of experience: December 5, 2023
They are small and pretty as I wanted. But the posts are so short I actually dropped the back while trying to get them in and now can't find it. Best on small ears or not so thick ones.
Very friendly and helpful
Date of experience: May 4, 2024
The sleeper studs are designed to be very petite, with short posts that are designed to not poke or jab. We see that you have started the online return process, and we hope you will shop with us again.
Your website is great - I was able to find what I wanted - and got my shopping done quickly. No problems encountered! However, the products I ordered were not quite up to my expectations. The gemstones were smaller than anticipated and the amethysts were a very pale color - not a robust purple. The peridot and garnets were more vibrant.
Because I have purchased items from your catalog in the past and have always enjoyed them.
Date of experience: May 29, 2023
This is a gorgeous ring and I've wanted it for more than a year. The only problem is the size is a little tight, therefore I will be exchanging it for a size up. Other than the size overall quality is great
I was referred to your company by someone that was wearing one of your rings.
Date of experience: January 30, 2023
I got one of my objects & they had to send a replacment for the other & it came & both are great!
didn't send the ring-so i called & they seny a replacement right away!
Date of experience: July 25, 2024
Just what I've been looking for. Sturdy but dainty. Love it!
Date of experience: July 28, 2024
Easy to find my correct ring size by printing the guide. The rings came in just a few days both beautiful.
Date of experience: June 5, 2024
I returned the 7 inch bangle and ordered the 8 inch bangle, because the 7 inch was too tight, despite being the size that usually fits me. However, the 8 inch bangle was no larger than the 7 inch bangle. So I had to return that, too. The 7" would have for if the shape was more square around the sides of the wrist. It's a nice bracelet otherwise.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 17, 2023
We regret to learn the fit of the bangle bracelet was not as you expected. We will inform our team of the feedback you provided. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. We do appreciate your feedback.
Hi. The product was bought for its simplistic design and the size of the gem. But i was surprised to see that the stone was not very clear and probably needs some good polishing. The same was observed with the gold on which the stone was residing on.
Found the color and size of the gem at a good price.
Date of experience: March 30, 2023
I have been looking for black and white earrings and a black and white necklace for a number of years finally saw one in your catalog and it arrived today. I am thrilled!
Additionally, I had been looking for blue and silver earrings, which arrived today, and I love them.
My family and I have been Ross Simmons customers for years.
Date of experience: August 25, 2023
Complement: when we decide we want to purchase jewelry, we love your store and your offerings.
Critique: in between those times when we want to purchase jewelry, you knock our doors down with persistent emails. I hate them. I am close to decide to unsubscribe.
Date of experience: July 3, 2023
Sometimes I don't make the best choices and have to return items, but very easy and painless.
Made returning items very easy.
Date of experience: July 18, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn this item did not work out. This piece can be returned within the 30-day return period. Our rings are measured on a grooved mandrel that is calibrated against U.S. standard ring sizes. The photos we use are of our actual jewelry. Our team will be informed of the feedback you provided. We do appreciate your feedback.