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Ross-Simons has a rating of 4.7 stars from 8,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,071 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I was very unhappy about the packaging, for a beautiful necklace for that amount of money it should have been in a nice box, it was in a bag :( now I have to find a box for a necklace, because it is a gift :( not happy at all,
First time I thought I will try it
Date of experience: May 4, 2023
I noted when placing the order that the billing address for the credit card is different from the shipping address for the merchandise. Instead, the item was sent to my billing address which caused quite a delay for my receipt of the order.
My communication with Customer rep., obviously didn’t understand the difference between the shipping & billing address for the order. What happened was the reverse. The merchandise went to my PO address. I’m not sure if the Credit card company will accept the charge since the address is so different.
Date of experience: October 11, 2023
I saw a ring on the cover of a RS catalogue a while back and when searching online recently I couldn't find it.
It just so happened that Ellen called me asking if she can help me. I described the ring and she was able to find it, sent the item # to me and I ended up purchasing it. Ellen was extremely helpful in finding the ring I had my eye on. She was great to speak with and made the purchase a pleasure. It came within a few days and it was beautiful. It's one-of-a-kind type of ring from the RS Vintage Collection! I wasn't expecting to find it let alone buy it, so it was a pleasant surprise.
I'm never disappointed with jewelry I purchase from Ross-Simons! Jo Ann M
Date of experience: March 2, 2024
As always, RS' jewelry didn't disappoint! Customer service follow up call was smoothe and Casey was pleasant and efficient. After purchasing the bracelet, I now have a $100 towards the purchase of another item over $300. So there is more jewelry to add to my collection
I received a text a few days after receiving my bracelet that the price dropped. I called to see if RS would make the price adjustment and they did. Thank you again!
Love their jewelry and service as well!
Date of experience: October 7, 2023
I like the hints about layering necklaces. The necklaces looked just like the photos. Unfortunately I did not use the layering hints very well and had to exchange two of the three necklaces for ones more suitable for layering. The help desk gave me welcome suggestions which I used to exchange for more suitable necklaces. I have not received the exchange necklaces yet but feel they will be perfect for my intended purpose
Past experience with Ross Simons has been good
Date of experience: August 18, 2023
My earrings did not arrive as the email noted. However, I had a great experience with Mareen from customer service who stated that often the email said "delivered" when it is delivered to USPS and not to MY mailbox. That was the case. I got my order (2 sets of earrings) the next day. I have had great service and products from Ross-Simons.
Mareen gave me attention, campassion and assurance that was believeable. I did get my product the next day.
Great quality, choice and price.
Date of experience: April 5, 2023
I was excited to receive. But when I opened the package. It was obvious the diamonds were extremely cloudy. I even compared them to other diamond earrings I have that were lesser in price. The lesser we're clearer. I'm returning the items. I'm
The prices were convincing.
Date of experience: June 3, 2023
I had many beautiful and expensive rings that were all stolen. So to get myself some thing for now, I decided to shop on your site because the rings were beautiful. Although they looked good, I wasn't sure if they would look the same when I receive them. To my surprise, when I open them today, I was so happy and they are so beautiful and they fit perfectly. Thank you so much.
Date of experience: January 19, 2023
I ordered 2 pair of Bumblebee earrings, the necklace and bracelet. The necklace was not in the usual plastic bag and it is so twisted I am not sure I can get it untangled. I am a loyal customer and am not sure I am going to keep the set. I am not happy with this purchase!
I am a loyal customer.
Date of experience: February 13, 2023
The items that they have are excellent and the service is fast and reliable. The shipping is quick and items are packed with care. I've recommended them to several people and they are very happy with their purchases.
Date of experience: October 30, 2023
I ordered the product, which arrived quickly, as scheduled. I mis-ordered the size and received easy instructions for returning the product. The replacement, in the correct size, arrived promptly. Very satisfied experience.
Easy-peasy
Liked the product line and found the ring I wanted.
Date of experience: July 25, 2023
Easy shopping experience the ring is lovely and an excellent xcellent price. But, I thought the gold wire was wrapped around the silver slat. It isn't. It is a crescent. One of them fell off my ring hours after it arrived. Luckily, I fold it and clamped it back onto the ring with a set of pliers
Date of experience: June 3, 2023
Date of experience: May 27, 2023
This is my first time at this website. I'm hoping the your product is of high quality and I receive it soon.The shopping and delivery were excellent, even classy. I liked the vervet sack into which the earrings were held.
First site on web search
Date of experience: November 11, 2023
Easy to read and understand and the whole process went quickly.
I bought the three bracelet set. I bought the set for the Byzantine bracelet and received the other bracelets as a nice addition. Seamless.
Byzantine bracelets
Date of experience: March 6, 2023
I was a bit skeptical when I ordered my ring. I wasn't sure if it would look like a real Diamond band. I was very pleasantly surprised by the quality. I'm actually ordering another to stack with my sapphire band.
Date of experience: October 21, 2023
I ordered a gift on your site that was promoting Mother's Day gifts. It was out for delivery immediately after I ordered but didn't make it to my house in a week for mothers day
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
Quick and easy, fast delivery, good variety of products...especially love special sales
My birthstone caught my eye
Date of experience: July 27, 2024
Have been wanting this piece for a while extra sale made me decide to get it now
Date of experience: March 26, 2024
Shopping at RS is fast and reliable... returns if necessary are fast and painless
Saw an item on sale that caught my eye and seemed like a good price
Date of experience: May 7, 2022
The process of ordering and delivery was good, easy and efficient. However, the product, emerald earings, did not look like those advertised in the brochure. The emerald look more like a solid paste product, not crystal clear green colored emeralds that were shown in the advertised pictures. We were very disappointed because we thought Ross Simmons was a high quality,reputable firm.
Product was returned.
The process to return the product was easy and efficient.
Returned the product using the online return process. It was very easy and efficient.
Date of experience: February 4, 2024
I tried to purchase a ring two weeks ago. I still have not gotten the ring, nor have I received any updated information on shipment of the ring. Very dissatisfied this time around. :( And, I would think RS would KNOW that I have not received my purchase.
I did the online Chat and the person said the ring would be shipped, "probably next week", which is this week, and today is Friday, and still have not heard hide nor hair about it.
I've had previous purchases that went well
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2023
We hope you love the ring when it arrives! It should arrive by 6/18 as shown on our website "Please allow 4-5 weeks for delivery." We have discussed with our team member to look at the piece and order being discussed.
Products are stunning in gold and silver, love the designs and prices are great value, my jewels are brilliant
Have pur based prior
Date of experience: June 22, 2024
Product received as advertised and arrived promptly. Quality materials and craftsmanship.
Styles and prices offered
Date of experience: July 26, 2024
My experience was absolutely Wonderful. The items were very quickly delivered right to my house. I love the quality of the items I purchased and the service was great especially when one item was double ordered. My husband called and very quickly got the reference code he needed to add to the return item. Got our refund. Loved my first order so much. I just ordered again knowing if I ordered a ring I knew I wouldn't have a problem returning it and ordering the correct size I need.
My husband didn't think the order went through. So evidently one item double ordered. Called them and there was no problem sending the duplicated item back for a refund.
My friend had a bracelet on and I had seen it multiple times on her and it was beautiful so I asked her where it was purchased.
Date of experience: June 2, 2023
I bought 2 different 14k gold rings. Satisfied with both but I ordered them in size 5 and one is clearly significanty smaller than the other and will only fit my pinky. I'll use it but weird that the sizing would be so different. And remember rings are much smaller in person than they appear in the picture!
Liked the rings I saw
Date of experience: May 25, 2023
I had to do a return and the email customer service method was so quick. Easy and efficient! I returned my item, received a gift card code and purchased a new item I love!
very prompt email reply and helped me refund, credit and purchase a new item that I love!
Date of experience: May 12, 2024
Thank you for the kind words! We are pleased that you experienced excellent customer service and hope you love the new pieces.
Love, love, love Ross & Simons jewelries. This is my first place I shop for my jewelries before I shop any where else. I just received my Pearl and diamond pendant as a Christmas present for myself. It's the most beautiful pendant I've seen in a long time. I love it. Keep up with your good work Ross-Simons.
Looking for pearl 14k pendants.
Date of experience: December 22, 2023
Love shopping at Ross & Simons..
Date of experience: October 22, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn your order was not delivered in the time frame expected to receive in time for Mother’s Day. A private message has been sent.