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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,057 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I loved my ring but I had to replace as it was small. I am waiting on the replacement. Very excited!
Date of experience: June 17, 2024
I initiated the order based on a statement on the website stating the package would be delivered on December in time for Christmas. When I went to the cart and placed my order, after accepting my credit card information the order was confirmed with a December 27th date. The cart did not provide the opportunity to pay extra, which I would have done, to insure receipt before Christmas.
So I participated in a chat and, after providing my order number, asked if I could change it and pay extra to insure the 12/23 receive date appearing on your website. The chat person said she would check, and after a wait came back and said I'd receive the package on 12/23. I received the package on 12/29 - six days after you said it would. My impression is you misled on your website and you don't care.
see above
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2023
I only order jewelry from you. Great price, large variety styling, gold and silver available.
Date of experience: July 26, 2024
Date of experience: July 22, 2022
I appreciate simply designed, beautifully created, individual chains.
Date of experience: July 26, 2024
Directions are clear. Thank you.
Date of experience: July 27, 2023
I was looking for specific birthstone jewelry for myself and as gifts. All items were as described and pictured on line. There was a delay in one of the rings that I ordered and I was notified of the delay. It was received within the time specified. The clasp on the necklace works, bit I found it very difficult to close
Date of experience: February 12, 2024
The product was a shock! Bought it for the brilliant sky blue topazes in the ring. The stones are absolutely COLORLESS. May as well be cubic zirconia. And very small. Looks nothing like the product in the catalog! Very disappointed. Have bought Ross-Simons products for years. This was supposed to be my wife's birthday present. Have talked with 2 Customer Service reps who both promised to send a "Return Receipt" as an email attachment. So far, nothing received.
Neither delivered on promise to have in my email within "10 minutes" (one had a child crying in the background)! What is happening to your company?
Reputation and previous satisfaction.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2023
Thank you for your feedback in regard to the London Blue Topaz and Sky Blue Topaz Ring. We had inventory pulled and inspected and did find some of the stones lighter than they should be, we are working with our vendor to correct inventory. Thank you for bringing this to our attention.
We apologize for the service received and have listened to the call. We will continue to work with our representatives to improve service. We do show 2 return labels were provided and one of labels was used to return the ring for refund. Your refund was processed today 10/11/23 and will reflect on your account within 5 business days, depending on your bank. A member of our team is reaching out to you.
I called to voice my complaint that when I spend $671 on a diamond pendant for a gift, that I would receive it in a velvet box not a cheap small cardboard box. This is not good customer service. I had to go on Amazon and spent an additional $9 for a velvet box. I should not have spent an additional $10 for priority mail for such an expensive item. I hope this mssage reaches the appropriate person so that this type of service does not happen in the future.
Date of experience: May 31, 2023
I had trouble on the website placing an order they told me that the earrings were not available so I called and of course the earrings were available and then I saw a larger pair while I was talking to the girl on the phone and was ignored and wound up with a smaller earrings after all. So that was disappointing.
Previously wonderful exchange and received what I ordered - and happy. Problem with this order was that I didn't have a reference as to how large they were until I went back and looked at the size of the emeralds I had gotten that were quite a bit larger than the ones I was ordering, and I wanted to get the larger ones the size of the emerald. But unfortunately didnt
Happen. Not this time
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 29, 2023
If you need assistance with an order, please reach out to our team. We can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are happy to assist.
I am surprised how nice the necklace is. It was packaged beautifully. Very good quality for the price.
Had the product I wanted
Date of experience: June 4, 2024
Love your store. Been there. My hands are arthritic and this clause really makes it super easy to put my special necklace on my grandson gave me. Thank you!
You have exactly what these arthritic hands need!
Date of experience: March 30, 2024
The ordering process was uncomplicated and delivery was within a week or so. The ring, a gift for my 79th birthday in October, arrived in pristine condition and is as advertised. It is beautiful and I love the feel of it on my finger.
Ad on facebook
Date of experience: March 23, 2023
Ad on facebook
Date of experience: March 16, 2023
When I got the item I ordered there was a defect in the product ( something had come unglued) and when I called and told them they immediately corrected the problem. They expedited the sending of the replacement since time had become an issure.
Date of experience: December 12, 2023
Was given to us as a gift for my son. Petite and prefect. Nice and light weight.
Date of experience: July 10, 2024
I saw your advertisement for a beautiful bracelet in the newspaper, I believe. I knew my granddaughter would love it, so I ordered it for her as a Christmas gift. I also had it gift wrapper. I don't know anything about it, really. I know i got very fast delivery, which surprised me. I don't want to unwrap the gift to look at it since I paid extra for giftwrapping. I won't know anything about the bracelet until my granddaughter opens it at Christmas. I have a feeling it will be beautiful and that she will love it.
I saw an advertisement in the newspaper.
Date of experience: August 3, 2023
I wanted a small 14k gold bracelet. I ordered it and was pleasantly surprised at how beautiful it was and the quality was also very nice. I will definitely order again next time I want a piece of jewelry.
Lots of nice jewelry to choose from.
Date of experience: June 20, 2023
The shopping experience was excellent until it came to the checkout process, which was tedious and required me to input the same information twice.
The ring was pretty from afar, but the stone looked clear on the inside and wasn't the best or what I expected. The band was also very thin and ran large. Overall, I wasn't happy with the ring or the quality.
The selection, different styles, and prices were enticing.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2023
We regret to learn there was an issue with your order. We are always working to improve our customer experience. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.
The shopping experience was excellent until it came to the checkout process, which was tedious and required me to input the same information twice.
Selection of jewelry
Date of experience: January 28, 2023
Simple and uncomplicated, nothing more to add really. The same cannot be said of this survey/review, it is taking too much of my time
Date of experience: May 30, 2024
The necklace I purchased for my nice was lovely, much tinier than expected but lovely.
However, not only did it arrive tangled to the point a jeweler had to untangle but the worst part was the invoice came with the gift.
There is an option for a gift note which I included. On the invoice is typed the gift note.
How very embarrassing!
They apologized and said they do not offer a gift card and always add the note for the gift onto the invoice. WHAT!!!
Date of experience: May 21, 2023
Good products
Date of experience: May 11, 2023
The necklace was beautiful and I loved it. The only thing I wouldn't do again is buy a 16" inch necklace l, I recommend a 18" inch necklace because the 16 inch was short but it still fit. Overall, I loved the design I picked and it made it here before my birthday.
Date of experience: January 10, 2024
Quick quick and easy. My.sister saw them and I bought her a pair for Christmas. Bought a pair for myself as well. Was disappointed when I saw video of gnome necklace but couldn't find it to go with the earrings.
I was with some one who was on Facebook and she showed me the gnome earrings. She loved them. Perfect gift for her and her sister.
Date of experience: December 13, 2023
I was gifted a 16inch chain for my birthday but it was a bit too tight. So I bought a 18 inch chain but its a bit too long. Maybe offering odd lengths or half sizes for folks with thick necks.
Date of experience: May 19, 2024
We understand your need for a chain that fits a bit outside of the typical norm. In this case, we would recommend an adjustable necklace. These necklaces adjust anywhere from choker length, up to 22". They are a great alternative to fixed lengths. We hope to shop with you again!
Love Ross Simons. Their jewelry is gorgeous and great quality. Only improvement would be with their shipping method. The USPS portion is often sluggish and slow to make the final delivery.
Favorite jeweler
Date of experience: April 26, 2024
Items purchased for granddaughters. No problem with items
Date of experience: July 24, 2024
We hope your granddaughters love the pieces! Thank you for shopping with Ross-Simons.
Earrings were lovely. Nice sheen -gold and beautiful pink enamel. Pearl necklace was very nice -the pendent was very pretty but the chain was featherweight. The pink Flower pendent was paper thin. Not as expected I would rather pay more for quality.
Longtime customer from Providence Store (closed). Bought and spent a lot over time. Ex. Mickimoto necklace braclet and earrings.
Date of experience: June 5, 2023
Good quality and beautiful necklace which matches a ring I have. Very satisfied.
Date of experience: July 24, 2024
Long-time customer
Date of experience: August 11, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn there was a delay with delivery on your order. It is very important that you receive your order on time. The order was shipped with anticipated delivery by 12/23/23. We apologize the package was delayed in transit by the carrier. USPS was working to deliver all packages and quickly as possible during the busy holiday season. We are sorry to have let you down. Private message sent.