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Ross-Simons has a rating of 4.7 stars from 8,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,063 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Love the jewelry. They are beautiful n a great size. So glad that I purchased them
Awesome quality
Date of experience: July 21, 2024
Love the items that Ross Simon's has. Such a variety
Love their products
Date of experience: June 12, 2023
From ordering to receiving my bracelet, I was not disappointed. My bracelet is absolutely beautiful, fashionable but vintage which I love. Glad you are offering more variety.
Date of experience: April 13, 2024
Sterling Silver 18 inch Rope Chain was tarnished in places upon arrival.
18K Gold over Sterling Silver 7 inch paper clip link bracelet is shorter in length than 7 inches!
Sadly I will be returning both of these items ASAP.
Date of experience: November 26, 2023
Website easy to maneuver
Functions Quickly
Love the DETAILS Information
Many Selections in all Categories
Quality Stylist Jewelry
Date of experience: November 18, 2023
Great. I have purchased many pieces from your Company and have enjoyed all of them. The only little problem I have ever had was with the 7inch I think it was called "wheat" silver bracelet. A piece of the woven middle broke and I had to pull it out and it left a minor space but I keep wearing it anyway. I was a little under the weather when I received my latest purchase but opened it just a little while ago. You have brightened up my day! The bracelet looks stunning with my PJs.
Because I needed a little pick me up, with everything going on in the word today what better way to receive a smile than ordering something just for myself from your Company!
Date of experience: February 28, 2023
Love this necklace! Perfect for summer and looks way better in person than in the pic.
Date of experience: July 6, 2024
The Starfish Necklace is a great look for summer, so glad that you are enjoying it!
Unique jewelry I haven't seen anywhere else. And prices are very reasonable.
Unique, high quality jewelry and affordable prices.
Date of experience: November 15, 2022
The overall shopping experience was fine. My item was shipped quickly and I received it in a timely manner but unfortunately I was not at all impressed with the ring. I returned it with the shipping label included and haven't received any notification that you received it. I hope I wasn't scammed. Thank you.
I was searching for a gift online for my daughter.
Date of experience: May 17, 2023
The color of the Topaz in the ring I ordered was very pale. It almost looks clear in the light, which was a bit disappointing.
I had no issues with the onyx ring.
Both rings fit well.
Date of experience: April 25, 2024
We are happy that you like the Onyx Ring, but regret that you aren't 100% satisfied with the Sky-Blue Topaz Ring. Please feel free to reach out to us at 800-556-7376 for a return or exchange. We are always happy to help you find the perfect piece!
Loved the look of earrings but when I received not quite how picture looked.
Date of experience: July 20, 2024
Pleasure to do business with. Product is absolutely gorgeous.
Like your selection of products
Date of experience: July 20, 2024
Great experience overall! Pendant was more beautiful in person and she absolutely loved it. I had it overnighted and it came on time and in a beautiful jeweler's box and was well protected. Could not be happier. THANKYOU!
Because of all the pendants i was looking at you had the prettiest items, I did find the same item one other place but there mark up was atrocious. The high quality i was looking for at the right price!
Date of experience: June 13, 2023
Don't fall for the photos. Cheap- poor quality items. 30 day return policy hidden in fine print somewhere. Customer service quickly emails you and makes you feel like they will return the item but it's only to get you on the phone to up sale you on a VIP membership. Steer clear of this place and don't fall for the Facebook ads. If you are accustomed to shopping at quality establishments, this is not your place.
Tip for consumers:
Just don’t fall for their ads
Products used:
Ring
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2022
Excellent shopping experience by cell phone!
I placed my order with ease… thank you for such great service!
Previous customer with very happy results with shopping.
Date of experience: June 13, 2024
Easy shopping experience. Website easy and clear to find items. Shipped quickly. Highly recommend this store.
Date of experience: June 3, 2024
I couldn't wait to receive my new onyx ring. It is beautiful. My only problem was the size. I ordered a size 8 but it was too large. I guess I need a size 7 so I have retuned my ring and asked for a 7.
I needed to return the ring I purchased as it was too big. A form was printed up for the return and a return label. I have repackaged my ring and dropped in the mail.
Date of experience: January 2, 2024
Very cloudy diamond chips in the 3 diamond stackable ring.
Barely visible diamonds in the emerald and diamond stackable ring.
Both rings are not what I thought they'd be based on the pictures of them online. A lot daintyer then they appeared in the website pictures.
Usually decent quality for price.
Date of experience: June 4, 2023
First rate all the way. No need to say more. Not going to say more no matter how man you ask. The 50-character requirement is stoooooooooopid. Don't ask people to do this, all it does is make think you are stoooooooopid!
I previously bought one of these for my college granddaughter. I like it so much I have decided to buy two for the ladies of her two brothers. Both brothers are 'men of the sea,' one Coast Guard, one Navy! Now all three ladies will think of their shared bond with sea men every time they put the bracelet on!
Date of experience: August 4, 2023
I always get super service when I order from Ross-Simons. Thank you
I saw an item I liked!
Date of experience: July 18, 2024
I saw an item I wanted yo order.
Date of experience: February 22, 2024
Just an elegant looking necklace. I love it. I'm always pleased with everything I receive from Ross Simons.
Date of experience: December 2, 2023
I have bought many times from Ross Simons and today I saw an item I liked.
Date of experience: November 24, 2023
Ive made three phone calls here. I received absolutely no answers to my question and was simply told to return them. They have a very secure clasp as the little hinged clasp folds closed on the pierced post. This hinged closure snaps in the closed position and pitches my earlobes. My diamond and gold hoops have a similar closure but they leave space for the earlobe. All I wanted was assistance. I really like the earrings but so disappointed!
Tip for consumers:
When searching for an item because several companies "sell" on Ebay be sure to monitor just who you're buying from. I evidently purchased Ross-Simons earrings on Ebay and it appears Ross-Simons won't help me. I wasn't even wanting a refund. Just an answer to a design issue.
Products used:
Earrings
Date of experience: December 14, 2022
I am sending the earrings back for a full refund the hook that gos into ear to lock is to small and to lock inyo latch does not stay closed earring fell out twice I have small ear lobes what does someone do larger lobes very dissapointed
Say the earrings I thought I wanted on the computer big mistake
Date of experience: March 14, 2023
Very cheap looking and cheap feeling. Feels like plastic.
I don't think I will order again.
Date of experience: July 18, 2024
The ear rings were nice but they were to small I want to return them. Can you send me a return label
Date of experience: June 10, 2024
We regret that the earrings did not work out. In order to get a return label, you would have to start the easy return process online. We have reached out via email with instructions. We hope you shop with us again.
Products are well made and beautiful, but had an issue with my order. My email has gone unanswered for 1 week.
Products are well made and beautiful, but had an issue with my order. My request to exchange email has gone unanswered for 1 week.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2024
We respond to all emails within 24 hours. We cannot find any email from you under the email address you used on your order or attached to this review. If you used another email address, please reach out to us and let us know. We do see you were able to start a return online. We regret the issue you had with the order, and we hope to shop with you again.
The necklace is beautiful. Each gemstone flower is gorgeous.
Date of experience: July 18, 2024
The necklaces are really nice but very delicate. The clasp is tiny and already has issues with closing. I know this isn't Cartier but the clasp is super cheap and low quality. The second issue was each necklace was tangled. Normally, the item is packaged in a small ziplock baggie, these were not. It looked like who ever packaged the necklaces knotted them in several places before shipping them. I was going to return them but I managed to unknot them.
The customer service rep was very kind and she sent me a return label to exchange the tangled necklaces. I’m opting to keep them since I managed to untangle them.
Date of experience: October 13, 2023
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Date of experience: February 20, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
No doubt, your bracelet is stunning! We pride ourselves on offering a wide selection of pieces to fit all tastes and budgets. Enjoy!