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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I ordered the pink pearl necklace and matching earrings. I really like the necklace but will be returning the earrings as there are a couple flaws that to me are very noticeable in the surrounding diamonds / crystals. I so hope I am pleased with the next pair - BTW, they are much smaller than one might imagine looking at them online.
Have used them before and was pleased with my cat pearl earrings :)
Date of experience: December 2, 2022
I have bought many things from Ross Simon. This is the first thing I may return. I can't put the bracelet on. My vision is not good but the clasp firs in a small holder. It has two side clasps that can't be held away with one hand. I live alintme and can't depend on neighbors to put it on me when I want to wear it notkr do I want to keep it on all tge time as it will get damaged from soap and water and cleaners. I fmgit the 7.5 which fits but if it were an 8 in I could lay it on my wrist for stability. It seems a waste ti have a bracelet that you can't wear because you can't put it on. I am not sure what I can do.i would really like dmfor someone to contact me.
I've bought a lot of things from them and like the quality and designs.
Date of experience: March 2, 2023
The ring/diamond is so beautiful! It passed my hopes and is a very high quality ring that I will enjoy for many years to come! The sparkle is amazing. Thank you!
Date of experience: December 1, 2023
I always enjoy shopping on Russ Simmons their products selection is fabulous and their prices can't be beat.
The diamonds in the ring are large clear clean and brilliant I am very pleased with this product.
Because of the quality of items and pricing
Date of experience: May 24, 2022
The item arrived faster than expected. Unfortunately I had to return the earrings for a defective lever clasp. Customer service was wonderful and provided a prepaid return shipping label. I will be placing another order soon.
Date of experience: March 31, 2022
This was my first experience with Ross & Simon. I'm so pleased with the quality of the earrings I purchased as a gift for a special friend; really nice packaging and packed with care, as well. I won't hesitate to order from them again!
Online search for a particular style of earrings—gold coins. A dear friend of ours wears a beautiful gold coin pendant and I was looking for earrings that would coordinate and compliment her necklace. The option that popped up on Ross & Simon was my favorite, and at a reasonable price.
A dear friend of ours wears a beautiful gold coin pendant and I was looking for earrings that would coordinate and compliment her necklace
Date of experience: May 13, 2022
These earrings are lovely, EXCEPT they were difficult to get through the hole in my ear and took quite a bit of manipulating. My earlobes are sore from the effort. I'm hoping they adjust. I have no problems with all my other pierced earrings.
Variety of choice
Date of experience: July 25, 2022
Easy ordering and quick, secured shipment. Very pleased with the process and product I received! My cuff is lightweight yet sturdy. I have a large wrist but the 7" is perfect as its adjustable as needed. Very eye- catching! Will shop for more like-products.
Previous shopper.
Date of experience: June 12, 2022
I ordered two items from them. Both of them were re-work. They did not specify on their website that the items I got were actually used item they bought from customers and re-worked. The re-work was poor enough for me to see the defects. One of amber earrings was soldered and I could see a dark spot on the gold in the place of soldering. The other item - silver bracelet - was also with a defect that I could see after careful examination. I guess nobody would see it on my jewelries but I don't want to buy used items and the company should be clear enough advertising their products.
To their credit, they e-mailed the paid shipping label to return those items back. They issued a full refund pretty quickly. I was satisfied with their customer service during our communication. But what a loss of time and disappointment! Will never buy anything from them anymore.
Tip for consumers:
Be careful. Their jewelries are re-worked product.
Date of experience: June 10, 2018
I loved the necklace I bought. What I would like to see is more longer bracelets. I have at least an 8-inch wrist and there are very few available long enough.
The ad popped up on my facebook page and I scrolled thru and found some things I really liked.
Date of experience: September 9, 2023
Hardest thing in the shopping experience was choosing what I liked the best as there are many wonderful pieces to chose from. I finally settled on one item. A good experience.
Because the belief they are a good and are honest
Date of experience: July 19, 2023
I have been in Ross Simmons shopper for 44 years. My husband bought my engagement ring there bought me an absolutely gorgeous drop dead diamond necklace solitaire there. Beautiful jewelry always
Long time customer
Date of experience: February 16, 2023
I hope you have received it! I will be contacting you to make sure I get credited for my order return!
Date of experience: June 5, 2024
I'm quite upset I purchased these earrings as a gift for my daughter in-law. Noted earrings appear much bigger & longer in your ad. Had I known the true look I would not have purchased them. I will gift them not until next month July 20 th, my daughter in- law's birthday. Please advise if they can be returned for a refund.
Thank you
Liked merchandise & price
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 22, 2022
We do understand how shopping from home can be difficult, as items do look different in person. In an effort to better show the scale, we include an alternate image of our items being worn and provide the sizing under product details. For questions or concerns in regard to a piece, please reach out to us at 1-800-835-0919.
Liked merchandise & price
Date of experience: June 15, 2022
I have always been pleased with every product I've ever purchased from Ross – Simmons. I have had trouble with the stones eventually falling out of the rings but that usually is after a year or two of wear. Considering the price I'm not that surprised and I am satisfied.
Realistic looking jewelry.
Date of experience: June 28, 2022
Great business experience- product was just as described. I would use your company again if needed.
Date of experience: July 14, 2024
We are glad to learn that you had a great shopping experience. The enamel ring is beautiful, we are glad you love it!
I purchased a jade and yellow gold pendant for my significant other. The discount and payment options were very generous. The item shipped and arrived quickly, and all were very pleased with it. The piece is high quality and perfectly sized. We will definitely be purchasing from this store again.
Inventory quality, prices, availability, good reviews, site authenticity, company reputability
Date of experience: July 17, 2022
Item came promptly and was beautiful. Quality was good. The chain was a little thin, but is sometimes hard to tell in the pictures that they provide. I ended up ordering a different chain because I was afraid of breakage/knotting. Overall, happy with purchase and company. Would buy from again.
It came up under my search, this was my first purchase from Ross-Simons.
Date of experience: June 13, 2022
I did a phone order but didn't get a confirmation number so I went back in and did it on line. Surprised I was charged twice even after calling. Loved my items but won't order again. Lots of money for the same items thank you though. You have great jewelry
Date of experience: July 25, 2022
Ok so these are adorable. A good weigh on them too. Some of the fish are winking, which is cute. You might need an extender. Looks slightly longer than a choker. The sizing chain in the back is delicate, and with the weight of the necklace, I might even want to reinforce it.
Very cute products.
Date of experience: July 11, 2022
The shopping experience was mostly good. I was attempting to replace a triple joined sterling bangle that my wife had lost. Unfortunately, this bracelet was not as wide and round as I'd hoped, judging from the photo, and it was also more shiny. We have found it quite difficult to purchase jewelry online, as it seems very difficult to get an accurate sense of the item from the photos. And maybe the description of "rolled" sterling silver should have clues me in that it's flat instead of round, but I instead imagined it "rolled," as in "round."
As a former resident of RI, I was very happy to find an item at Ross-Simons that I hoped would work.
It looked like it was the same as one that my wife had lost
Date of experience: May 12, 2022
Easy to use web page, saved my items from an earlier search. Quality of items purchased is a bit inconsistent. The last two rings ordered had the stones fall out after a short period of wear. Ross-Simons was quick to replace the defective items, but the finish on the rings seems to catch on clothing repeatedly. Not something that should happen
Previous good experience
Date of experience: July 7, 2022
Ordering was simple & easy. Product was beautifully packaged & of high quality. Lots of compliments on the ring. Fits perfectly! I purchased 2 rings, same style, for each hand.!
Date of experience: December 23, 2023
Was looking for a sterling silver bracelet to replace one I bought from a local jewelry store that got irreparably stretched. Was so pleased to find almost an exact replica on R-S and the price was great. Love it and wear it everyday.
I needed to change the method I originally paid with (Paypal) to my direct credit card. Change went smoothly. Customer service was very good.
Internet ads and cash back offer from my Bank of America credit card. Score for me!
Was looking to replace a bracelet I bought years ago from a local store that I wore everyday. This R-S bracelet is almost exactly the same.
Date of experience: May 17, 2022
I really am excited about my ring
The ring looks as though I spent a lot of money
Date of experience: July 12, 2024
I’m an old costumer of R/S
And this was a easy way to purchase a product
Date of experience: September 9, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The bracelet was received, and a refund was issued to your credit card. We regret that this piece was not as expected, but we hope to shop with you again.