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Ross-Simons has a rating of 4.7 stars from 8,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,053 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I have been a customer of RS for some time now with a good experience.I would recommend this company to anybody looking for quality products and good service.
Serious company. Quality and price of products.
Date of experience: July 30, 2023
I love the jewelry from Ross Simon's, especially the pieces I choose to purchase. Fast delivery and great selection. I will definitely be ordering again soon
Date of experience: February 18, 2024
I ordered graduated sterling silver hoops, which weren't very "graduated" at all. From now on, I will want to actually "see" earrings before I buy them.
I have done business with Ross-Simons before and have been pleased.
Date of experience: June 5, 2023
Have bought several items from R&S and have always been pleased. I'm sure this purchase will be no different.
Found an item I wanted. Previous purchases influence me to go to R&S.
Date of experience: May 4, 2024
I bought one of your bracelets a couple of years ago and it wears like iron and still looks new... This set is beautiful but one is slightly shorter making it difficult for me to put it on. Will keep them though cause I'll have my husband put it on my..
Quality and price
Date of experience: September 28, 2022
Looks nice, but I haven't had a chance to wear it because it was delivered in one big knotted chain. Whatever fool packed this didn't take the time to do anything but toss it in a pouch and then toss that pouch in a box. Ridiculous. I expect better from a fine jewelry company. If I get it untangled and have a chance to wear it, I will provide an updated review. If not, it's going back in the box as a return.
Date of experience: June 27, 2022
This necklace fits perfectly with a pair of earings I have. I am SO tickled!
IF I had a criticism, I think it should have been offered w an 18" chain for the value. 16 inches
Isn't standard anymore. TOO Short.
Normally, I can purchase easily and NOT have to jump thru a thousand tedious hoops.
Also, Delivery is sure & Fast!
Date of experience: May 28, 2022
Always happy w the speed that my purchases, come. I can COUNT on quality.
Customer Service is SO accessable.
Date of experience: May 18, 2022
Site was easy to navigate and product was everything I expected and more. New customer for life. I have already found my Christmas present. Also want to mention delivery was two days earlier than first estimate.
Had the product I was looking for at a reasonable price.
Date of experience: August 2, 2022
We were looking for a special gift for a relative who is an artist and this necklace and earrings are the perfect gift. Her very favorite painting in Starry Nights! Thank you.
Date of experience: November 29, 2023
I purchased a ring with aquamarine & London blue topaz. Although the stones are clear & have good color, the setting is paper thin & cheaply made. This is not what I have received from Ross Simon's in the past
Delivery was prompt & the ring was well packed. Sad to see quality levels deteriorate like this setting.
I have purchased beautiful quality jewelry from this company in the past.
Date of experience: July 6, 2022
GREAT Deals Purchased a man's necklace around Christmas and just purchased 2 sets of earrings for my daughters. Overall satisfaction with the quality once again and how quickly the orders do come. Security and satisfaction has made me a new loyal customer.
Date of experience: May 29, 2022
The ring I ordered did Not Look like the picture. It was much smaller and looked cheap.
Date of experience: June 21, 2024
Good Morning,
I bought ONE product from you and not a day has gone by without receiving at least one email. I am sorry, that is too much. I even unsubscribed be due to the annoyance.
Please accept that some people just want to buy a product and then maybe get an email a week... this daily stuff has to go.
Cheers!
Matt
Date of experience: June 12, 2022
Easy to order.
I had checked out the ring online before. It kept popping up.
I had option to order through fb and other social media items.
I am so glad that I did. The ordering process was effortless.
I received my ring in a very timely manner.
I have ordered other items from Ross-Simons, pleased with quality and products
Date of experience: June 24, 2022
Excellent! I did a quick internet search on the Wallace Sleigh Bell for 2022 and Ross-Simons came up at the top of the list. I was impressed by the website and decided to give it a try. I will very likely purchase again from Ross-Simons in the future.
Had what I was looking for and good price
Date of experience: December 3, 2022
I ordered 2 silver anklets, one personalized with my initial the other has a heart with beads. But both are really cute. Price was ok for the 2. And shipping was fast.
My mother always orders jewelry from Ross-Simons, so I decided to give it a try myself.
Date of experience: July 21, 2023
I bought 2 necklaces for my daughter-in-law, and they arrived in perfect condition and quickly. We both are happy, and I've shopped with Ross Simons for many years and never been disappointed!
Always perfect!
Date of experience: June 5, 2023
Site stated standard delivery 5-7 days. First update was 9 days which would not meet my needed delivery date. For that reason I reordered again with 2 day delivery. I will be needing to return this first purchase. I will contact customer service as soon as I can.
Previous good experience.
Date of experience: June 8, 2022
We are glad both pieces arrived safely and hope the birthday girl loves her new piece. Our team has already assisted with the return. The original order was placed on the afternoon of 5/31, shipped on 6/1, and delivered on 6/6. The estimated delivery date is not accurate until UPS scans the package, usually in the evening of the day it ships. We have tried unsuccessfully to get this updated as it confuses customers. Packages are delivered the majority of the time in under 7 business days.
Date of experience: May 31, 2022
The bracelets were just as described. One of them was personalized and it will make a really lovely gift for a family member. Both bracelets were beautifully packaged in gift quality boxes.
Previous purchase
Date of experience: August 31, 2023
Lovely necklace HOWEVER the picture was very deceiving and I felt embarrassed giving this as a present due to how small and fragile it is. It should be a kids necklace in my opinion. The picture makes it seem large and robust, not the case at all. Too small for the hefty price.
Date of experience: July 14, 2022
I have so much fun scrolling through your website. It seems that whatever I am looking for, you have it. Amazing. This last piece I purchased is exactly what I was looking for. It's a simple band with blue diamonds. I can wear it on any finger and looks elegant. I love it.
You have beautiful jewelry at a very reasonable price.
Date of experience: June 12, 2022
Shipping was very fast and the product was even better than expected. I wish the packaging was a little nicer. Since this is a gift, the drawstring bag it came in makes it look way less valuable than it actually is. I had hoped it would come with a little box (or had an option to choose a little box). Just something to keep in mind if you are purchasing.
Date of experience: May 11, 2022
This purchase is a Christmas present. Is it possible to return it after Christmas if the recipient's wrist is bigger than I thought? Otherwise, service was great from ordering to receiving. Was kept informed by email of shipping progress.
Saw ad in magazine.
Date of experience: July 2, 2022
I have bought quite a bit of jewelry from Ross-Simons's over the years. Always happy with what I receive. The sales help me afford gold now and then. Though gold over silver allows me to buy even more jewelry!
Price ranges and quality products.
Date of experience: July 9, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
It can be challenging to depict size online, that's why we always include the product dimensions, along with a photo on a model to scale, to help better estimate size. Please feel free to use our easy online returns or call us direct at 800-556-7376 for assistance.