Ross-Simons

I ordered a gold jade necklace with butterflies and a 3 strand gold plated anklet. Both items were very nice and great for the price point. I also liked the packaging. I'll definitely be shopping with Ross-Simons again!

Product showed up on time, gift wrapped and exactly as described. Note: the earrings were gift wrapped in a jewelry box but when you open the box they are in a tiny plastic bag. Not my favorite but otherwise very nice.

The order arrived promptly but I just found the stones to be too big and fake looking. The quality was very good though. I exchanged the ring for a different one.

I called to see about the return process. The lady I spoke to was very helpful and I ordered an exchange through her.

It's comfortable and light weight. The length is perfect. The sterling silver is highly polished and it looks beautiful around my neck. The packaging looks high-end and delivery was expedient.

I bought this bracelet as a surprise gift for my wife whose birthday is next week. The package came with clear identification that it was from Ross-Simons. My wife got the mail from our mailbox and the surprise is no longer.

This Italian enameled and diamond-cut silver scarab ring is everything! I searched online before buying and did not find anything even close to it! And... it was on sale! If you're in doubt... DO IT! It's gorgeous, and unique!

The earrings I ordered were tiny. You would need a magnifying glass to see the bee. It was a gift. Not worth the price. Shipping cost me $19. What a waste

She was effective. The product was deceptive

The earrings can't hold on my ears they are defect why? I send back my first order for the same earrings already defect why I still receive them with a defect no one check it? Your company it's not serious so I will not order again nothing from You.

It’s was no customer service bad bad service

I have ordered four times from Ross-Simons, and three times the items I received were incorrect. Once I spent a good half hour on the phone explaining in what order the monogram was to be on three silver pieces, and when it arrived, the monograms were not in the right order. About a month ago, I ordered an emerald ring for a friend's birthday, and they sent me a completely different ring.It took about 2 weeks to get a return label, and I just found out the ring is back ordered and I won't get it until July! Needless to say, I won't be ordering from them again.

Not your fault but UPS delivered the obviously wrong 8-pound package but notified me that my.2-pound package had been delivered to my door -- but no picture was attached. After many attempts to contact UPS I contacted the intended recipient who was out of state, let him know what was happening, and took his package to his house where I found my package sitting on his porch.

Described what had happened and was told that your system update showed the package still out for delivery which meant that it could still be delivered and that I should wait until the next day to follow up. I explained again that UPS records indicated that they thought it had already been delivered. Your rep said if it didn't show up you would send a replacement -- which was nice to hear.

I'm a long time R-S customer. The ring I purchased was nothing like the one represented online. I called customer service and had a really rude, not helpful agent. It was so bad, I asked to talk to a supervisor. The call got dropped (?). I called back and was helped by a better informed, more helpful agent and hopefully have gotten the situation resolved. We'll see.

See above.

This was my first time ordering from Ross Simon's I ordered 2 necklaces and delivery was fast!
The necklace s were exactly what I was expecting they're beautiful nice quality for the price, I already have a wish list, definitely ordering more from them soon.

The posts on these earrings was not very sturdy. They bent easily and that caused the post to not align with the hole in the other half to secure them.

Ordered and received quickly. It is perfect in length on the ear, with the pearl sitting at the top, covering the piercing. The mermaid is pretty and well finished. The golden accenting really sets them off and draws attention to them. Goes nearly perfectly with a mermaid pendant necklace I have.

I purchased a 16 inch sterling silver flat wheat chain with fresh water pearl at the center. The 16 inch was just a bit too snug so I exchanged it for the 18 inch. I called Customer Service and was given an RMA number with instructions on how to return the item. The CS rep was courteous and answered all my questions. RS received my return package and sent me a return confirmation within an hour of receiving it (I tracked it and used Fed Ex Ground). I also received a shipping confirmation email a few hours later. I could not be more pleased with the Customer Service I received nor the speed of this return transaction. I am anxiously awaiting my new necklace and highly recommend Ross-Simons. Their pricing and Customer Service is exceptional. I always receive my items sooner than anticipated.

I ordered a pair of earrings for my wife's birthday. They never showed up. Ross-Simons told me I had to wait 21 days before they would do ANYTHING. They told me to contact UPS, the shipper. Tried that. UPS told me to talk to the Post Office as they delivered the package to the Post Office. Post Office told me to talk to UPS. You see the problem? Ross-Simons so-called customer service told me to wait 21 days and try again. Totally unhelpful. So, if you want your packages to arrive in time for your loved one's birthdays, DO NOT order from Ross-Simmons. They don't care, it is not their problem. Once they get your money, they are done with you. I gave them one star, because zero stars was not an option. Awful company. Awful experience.

My first time buying. After placing my order, I never received any type of shipping notice or update. I finally had to call and it took forever to reach a contact. The contact acted like she was totally annoyed that she had to check the status of my order. Not a great experience.

Took a couple of days to reach a representative. She acted very annoyed that she had to look up the status of my order and why it hadn't been delivered or that I had not received any updates since placing the order.

I ordered this as a gift for a friend who has assisted while I was recuperating following a traumatic injury. Normally I would shop locally for this type of purchase. It was unique to R-S and good quality but likely more than I could have bought locally for similar item quality and design.

I got these for my wife for Mother's Day, to match the Swiss Blue Topaz tennis bracelet that I gave to her for her birthday. She loved the bracelet, and I believe these will be winners, too.

Love the packaging and the product quality was more than I expected. I have always recommended your products from previous orders. Getting complements all the times.

High end look but reasonably priced. Beautiful look. Everything I have bought from R-S looks more expensive than actual cost.

I ordered a ring and earrings not a matching set but a perfect match and I gasped when I opened up the package! I am super fussy and was thrilled with both pieces and the remarkable quality of each piece and the obvious care and commitment to a company I would definitely order from again. Happy Anniversary to me!

Reached out about a turquoise ring and some specific requests. Far exceeded my expectations!!

The 14K gold, love-knot earrings I ordered from R-S were beautiful and were a perfect size, but the post was the thinnest post I have ever seen on an earring -- almost like a thin wire. Also, the clasps were very tiny and thin. I had planned on everyday wear for this earring, but it is not up to that task. Although they were gorgeous, I will be returning them and will be looking for a more substantial earring, probably not precious metal.