- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,043 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Easy peaszy - I selected pieces that were attractive and reasonably priced. They arrived in short order and were just what I had hoped for. The overall experience was great and I'd recommend Ross-Simons to anyone and everyone.
Price point and quality
Date of experience: July 30, 2022
Beautiful and well made. Loved the design. Loved the sea-life theme. Gorgeous sterling silver. Easy ordering process and quick delivery. Very well packaged for protection and displayed in a beautiful velvet bag and box with company's name embossed on box top.
Date of experience: May 28, 2022
It is the perfect gift for my friend to remember her dog by. Sometimes it is nice to hold in your hand or have close to your heart. You knowing that the miniature in silver of your love will be forever.
I saw product I liked for a friend.
You have quality products and I appreciate the value you bring.
Date of experience: December 20, 2022
The Sales person went above and beyond to assist me in locating a piece of jewelry. She even consulted here Supervisor and she found it and called me back!
I have shopped with them often and I have always been extremely satisfied with the service and their products!
Date of experience: June 7, 2023
This layering clasp is pointless. You're necklaces do stay in a layer… except the clasp just works it's way to the front so it looks like you are wearing the clasp as a pendant. I've had many people ask about the clasp thinking im wearing it as jewelry only to discover it's just a giant heavy clasp
Date of experience: June 6, 2022
I've been looking for a necklace like this one for two years and I finally found it at Ross-Simons. It's absolutely beautiful and I would recommend it to anyone!
Date of experience: February 11, 2023
This ring is definitely for the cat lovers. It's really cute. I wear it on my right middle finger and it comes right below your knuckle. So if you're looking for a small dainty ring, this ring is not for you
I have brought from them before and haven’t had a problem. They sell good merchandise and their customer service is good as well
Date of experience: August 15, 2022
It's always a pleasure ordering from Ross-Simons. The jewelry is always nice and get it in a very timely manner. I love the pink topaz eternity band I ordered!
When I get a $50 reward for my next order, it never works online. Have to call and get help using it. Customer service is always nice and helps.
Best prices I have found and great customer service.
Date of experience: August 31, 2023
I return the ring on 10/25/2022 as the stone was to large for my hand. I will choose something else on a later date. Need a refund back to my debit card. Thank you. Linda Moore, as of this date I do not see the refund. 10/. 29/2022
ok
Like I like the quality
Date of experience: October 29, 2022
I purchased a pair of earrings for my sister's birthday. When she received them there was no gift card or any indication of who sent them. She couldn't remember ordering them as she frequently orders from R/S. I am totally disappointed in R/S for this. She did like the earrings but the surprise of her gift was a non-issue due to the status of the packaging which I specified as a gift when I ordered them.
Best selection, quality and price.
Date of experience: September 30, 2022
RS has a great selection of items. Good quality for the price of the item.
The only problem with this toe ring is that I am leary of adjusting it to fit my toe. It is made of gold so it has little "give", afraid it will crack. Unfortunately I will be returning it.
I have ordered from them in the past.
Date of experience: December 10, 2022
RS has a great selection of items. Good quality for the price of the item.
I have ordered from them in the past.
Date of experience: November 29, 2022
The pearl necklace and emerald earrings I bought are unbelievably beautiful! They were on sale and were shipped fast. I love buying jewelry from Ross-Simons.
Great sale price and quality.
Date of experience: April 7, 2023
Purchased a ring on-line and used express delivery to make sure it would get there when I would be available to receive it and in time for a trip, but because it was from a third party, it took a week. The product is very nice, but the misleading delivery information was very disappointing.
I ordered a ring and used express delivery to ensure it came when I wanted it, but it was delayed. I called to find out why and the rep explained that because it was a third party the time is longer and credited the express delivery fee. She did a good job but I believe the website should be clear about that as the “2 day delivery” promised is misleading if it is going to take a week.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2022
I purchase the Reed and Barton Holly Bell. I have gotten one every year for my granddaughter since 2009. It's the first Christmas gift I purchase each year!
I am looking for a 2009 version to replace one that was thrown out with the tree! Any chance you have any?
Date of experience: August 5, 2022
Please note these are NOT solid gold pieces. The links are HOLLOW so it has no weight. Does not feel like gold I have purchased in Italy. It feels fake.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 21, 2023
We know representing size online is a challenge. We include all information on the size and weight of our jewelry in the product details to help decide if an item is right for you. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.
I don't buy or "need" jewelry, but when I'm so inclined I go here because the quality and designs are great, ordering is easy & delivery is timely.
Date of experience: April 22, 2024
We all need to splurge on ourselves from time to time, and we are thankful that you put your trust in Ross-Simons.
Not as detailed as the picture depicts - bought necklace is silver but pewter would have been better - love the chain = over all I was impressed by Ross-Simons customer service and love my new necklace - would buy from them again
Saw advertisement in the Review Journal and could not resist
Date of experience: June 10, 2022
I have a busy practice and Ross/Simmons allows me to shop in a non-pressured setting. I can review review beautiful jewelry and select from a wide array of choices for the one I love the most my wife.
Date of experience: December 4, 2022
As always, shopping at Ross-Simons, is so easy and satisfying. I wanted a diamond anklet. I searched and found lots of options. I chose the one I wanted and had it 5 days later. I'm a happy shopper.
Lots of choices and decent prices
Date of experience: June 30, 2023
Loved the look of this ring, so much so that I bought one for both of my sisters, but after wearing it for 2 weeks, the white color of the enamel is starting to look pinkish. Maybe the enamel is wearing off and the gold is showing through. Not an expensive purchase, but still….
Date of experience: September 4, 2022
The shipping was fast and came in time for Mother's Day! The earrings were very substantial, I only wish the green chalcedony was a lighter green. The necklace is for my daughter that will match her turquoise earrings!
I have been shopping with them for years and like the quality of their products.
Earrings- liked the style
Necklace- gift for my daughter
Date of experience: May 8, 2022
I was hoping for 18 carat and these little earrings looked like 14 carat. I guess I should have specified medium or 1: inch. They are now enroute back to you for refund ( credit back to my VISA card).
Jazznique said she would mail me a brochure I requested for perhaps a more accurate description than Amazon.com.
Jazznique was very good , no problem.
I once had a bigger brilliant 18 carat gold, 1 inch, thick weave, lost one of them on the floor and vacuum cleaner got it. I will look at the brochure.
Date of experience: July 2, 2022
Bought a ring from you in 2019 so it was way out of warranty. Think I only wore it once and one of the little Apatite (sp?) stones fell out. I sent it back to you so I could PAY for a replacement. Got it back several months later with "Unable to repair!" I had also asked how much for you to buy back as you advertise that you buy gold. It is 14k. No response on that either. I was so disappointed! Ann Bradley *******148
Best selection and prices!
Date of experience: July 13, 2022
Was concerned about color and quality ordering jewelry online but was pleasantly surprised at the perfect color and nice quality of the bangle bracelet I ordered. It was just what I wanted. And it came very quickly without any issues! Thank you Ross-Simmons.
Date of experience: July 17, 2022
Easy, fast, and offers discount. The bracelet came in a nice jewelry box. It's lighter than I expected but overall, it was a pretty bracelet and just what I was looking for.
They have what I’ve been looking for for a reasonable price.
Date of experience: July 22, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are sorry to learn of the delay with your order. We are happy our agent was able to assist you within a timely manner. We are always happy to assist you 24 hours a day, 7 days a week at 1-800-521-7677.