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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,054 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
The ring showed up on a Clearance alert, and it looked like something my Sister-in-Law would like. When I received it, it IS Perfect. I know she will Love it, too!
Saw a suggestion!
Date of experience: June 23, 2023
After going round and round trying to purchase a less expensive pair of Akoya pearl studs, I broke down and bought the Mikimoto pair. Although they were not my first choice, they are beautiful, lustrous, a little mysterious and just what I wanted after all.
I've purchased other small pieces of jewelry at R-S and have been pleased with the product. Check out why the akoya studs didn't show up.
Date of experience: June 29, 2022
The website showed that there was one Akoya pearl stud set with yellow gold posts, but I could never bring it up no matter how many ways I searched, tapped. I finally bought the South Sea (more than twice as expensive!) studs. If that is your way of coaxing buyers to spend more money, it is reprehensible. It could also be a glitch. If it is a glitch, in order to give you time to fix it, on Tuesday, June 21,2022 I will post a copy of this note on social media.
I've purchased other small pieces of jewelry at R-S and have been pleased with the product. Check out why the akoya studs didn't show up.
Date of experience: June 18, 2022
I was a little disappointed with the ring. It was smaller than I was expecting and it's a little boring, to me honest.
Date of experience: May 10, 2024
I just spent 20 minutes untangling it. The chain was in a knot. The chain is very cheap and it sure wasn't packaged well. It should be in a necklace holder in the box. Not a bag.
I'm glad I check before sending to my 78 year old mom. She couldn't untangle it for sure.
Date of experience: November 23, 2022
LOVE your jewelry and other items! So beautiful. It's a gift for a new mother
Date of experience: June 13, 2024
Cant wait to see it!
The product did not live up to what was advertised
Date of experience: June 14, 2024
We regret that the bracelet didn't work out for you. We always want you to be 100% satisfied with your purchases, that's why we offer a 30-day money back guarantee. Please feel free to use our easy online return processing or call us direct at 800-556-7376 and we will be happy to assist.
Liked the products
Date of experience: June 4, 2024
My mom's birthstone is the pearl. The pearl earrings I bought are fantastic. She loves their versatility and how beautiful they are. I hope to purchase a pearl necklace to match at a later date.
My mom loves your jewelry and introduced me to you.
Date of experience: May 6, 2023
I have shopped at Ross-Simons for about 45 years. I feel confident each time I order I'll get good value for my money. If you can't afford 14K gold, then they have gold vermeil for sale which looks beautiful. I still have my old jewelry from decades ago and it still sparkles. I still wear it all
Products used:
all of them
Date of experience: February 24, 2021
Although the ordering and delivery process were efficient, I am not happy with the earrings, and I do plan to return them. They are smaller than I expected, and the colorful abalone shown in the pictured product barely shows at all. I plan to work on the return later this week. Have not contacted Ross Simons yet.
Saw the product on Facebook
Date of experience: July 27, 2022
Customer service staff was able to adjust the price when I found out that there was extra 10% sale was going on just a day after I ordered my earrings when I called to ask about it.
Great customer service
Date of experience: July 24, 2023
I just bought a murano necklace and bracelet and I was very happy when I received it because I really liked both items. I bought it to give as a gift I hope she loves it the way I did.
I like Ross- Simons because they have nice jewelry
Date of experience: August 24, 2023
I ordered this ring to stack with another ring I have and it fits perfectly. The gold is fairly thin but that is to be expected for the price. Good value for 10kt gold and not gold over silver.
Perfect design to stack with my other rings.
Date of experience: September 1, 2023
I always shopping with Ross and the products are beautiful but the 2 last purchases I didn't like the products. They were very different from the pictures, they weren't pretty I did return them!
Customer service is always good!
Date of experience: April 20, 2023
Been out of town, just got home, sorry this is late, earrings are beautiful, thank you.
Date of experience: June 20, 2024
We are glad that you like the flower hoop earrings, and we hope they bring you joy for years to come! Thank you for choosing Ross-Simons.
Braclet was here within 3 days from when I ordered it.very very nice braclet. I ordered another one 3 months ago and it was also beautiful. Very nice quality and excellent service. Will be ordering again.
Was told about ross simon from a friend.
Date of experience: December 23, 2022
This is the 3rd ring I've purchased. The first two had to be returned because they lost their stones in the 1st week! Very disappointing. I'm hoping this 3rd one is better than the first 2. The 3rd ring is a completely different ring
They took the return and made it easy to do so.
Usually, their jewelry is nice quality. This time I’m not sure what the problem was.
Date of experience: June 20, 2022
I really did not have any experiences with this product yet, but in the past some items I ordered tarnished and I tried to return but was unsucessful in getting return completed. I still have the tarnished items that have not been able to return.
Trying to get some items returned that were less than satifactory and that tarnished within a year of my receiving the tiems. I tried to return but with no luck.
Usually the quality but I have some items that tarnished within a year of my receiving the item and I have not had any luck in getting them returned.
Date of experience: July 14, 2022
Earrings were fine and arrived as expected. However, the gift packaging was very disappointing. The earrings arrived in a plain plastic ziploc bag in a Ross-Simons brown box. As I intend to give the earrings as a graduation gift, I think the presentation of them inside of a cheap looking plastic bag was not the moment I was hoping for, so had to purchase a separate jewelry gift box that was a lot nicer.
Customer Service rep was very nice, but explained that the brown box and cheap plastic ziploc bag is indeed the "gift packaging". She explained there was no other packaging option available for a nicer presentation.
I've had good experiences with Ross-Simons in the past.
They are intended as a graduation gift for a young woman.
Date of experience: May 12, 2022
I wasn't given any updates the entire time as to the destination of my package. I wasn't happy about it. I had to call to find out when I would receive my order. Not good.
There wasn’t any energy or interest inserted. The tone of the operator was low and so was the interest level in of the service.
I saw items I wanted.
Date of experience: August 12, 2023
This was a beautiful ring. I have purchased less expensive rings but they looked it. This really looks pretty.
Date of experience: March 26, 2024
When making a selection and purchase at Ross-Simon's, I find that the transactions are very smooth and worry free. They have an excellent selection of high-quality 14k and 18k gold Jewelry. The customer reviews are very helpful also.
Wide selection of 14k and 18k gold jewelry
Date of experience: December 6, 2022
The diamond solitaire necklace I ordered arrived in a timely fashion but was very poor quality. It was very cloudy and I have already retuned it in the mail. So it was a $60.00 mistake out of my pocket in that I insured it for the value that I bought it for. That's how much the insurance for the return was. Disappointed in the whole experience.
I had ordered from before and was satisfied but never again.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2022
We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. We do list the product details including diamond clarity ratings to help customers decide if an item is right for you. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.
When i was placing the order i was concerned about delivery as i use a po box. The customer service person i called to ask about this kept telling me to contact the post office. Just to be clear, she just had to tell me that the shipping method was ups and i was able to use a street address... time wasted, unknowledgeable RS agents... fyi
when i was placing the order i was concerned about delivery as i use a po box. the customer service person i called to ask about this kept telling me to contact the post office. Just to be clear, she just had to tell me that the shipping method was ups and i was able to use a street address... time wasted, unknowledgeable RS agents... fyi
Date of experience: June 20, 2022
I returned the earrings look larger on the site. The picture showed the earrings hanging below the model on your site. That wasn't true when I received them, very small and didn't even hang below my earlobe.
Price, and previous ordering
Date of experience: May 25, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We always want you to be 100% satisfied with your jewelry from Ross-Simons. You may certainly return anything within 30 days for a refund or exchange. You can use our easy online returns or call us at 800-556-7376 and we will be happy to assist.