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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,056 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Ordering and delivery were flawless. Wife really like earrings, however they have a tendency to fall out. She may have to take them to a jeweler to have fine tuned.
Ad in NY Times
Date of experience: September 25, 2023
The product was broken. I had to bring it to a jewler to get fixed and spend am additional 70 dollars to get them fixed. The locking mechanism was broken on both
I thought the products looked good
Date of experience: March 3, 2023
Website is not easy to navigate! Bracelet does not look bright and colorful like the bracelet in the advertisement. There are no red fire opals shown on Ross-Simons website on the bracelet as shown in the ad either.
Saw advertisement in Colonial Williamsburg magazine.
Date of experience: December 22, 2022
I have ordered many, many items from Ross-Simons in the past. This will, however, be my last order. I ordered two pair of earrings. One pair was the Tree-of-Life earrings. They arrived without the little rubberized backings. When I called customer service and explained that without these backings I would be in danger of losing the earrings because I am on the phone quite often at work and they tend to back out of my ear and hit the floor. I was told that she wasn't sure why they arrived without them. I was welcome to send them back, and see if a second pair might have the backings, or I was welcome to spend an additional $39.00 to purchase two pair of backings. This was certainly not the answer that I wanted to hear. What would have been the harm in putting two little rubberized backings in a small envelope and sending me a pair? I will go to my local jewelry store where they will be glad to provide me with backings.
Been wanting the Tree-of-Life earrings for a while, recently got an Effy bracelet with the assortment of jewels that the Sterling Silver earrings has. Thought they would make a good match. Plus the 25% off helped make my decision today.
Date of experience: May 16, 2022
Pictures of Morganite provided by Ross-Simons showed a very nice pink stone. When I received the ring I ordered, the Morganite stones in it were almost white -- and a dirty white at that. Was not pleased that the advertised ring looked so different from the actual ring I received.
In the past, items I purchased from Ross-Simons do not look too much different from the pictures of the items as shown on the company's website or in the catalogues I received. But this time, the item I received disappointed me -- the coloring was not like what was advertised.
Date of experience: August 12, 2022
Delicate bracelet with an unusual clasp but seems secure. Just hoping it does not tarnish and would love a 14kt in the same style. Beautiful filigree.
Date of experience: December 26, 2023
THis item is plated and looks okay from a casual observer's perspective, but as the wearer, it feels cheap.
Date of experience: May 7, 2024
My husband bought me a couple of beautiful rings for Christmas from Ross Simons. One of them was too big so I had to exchange it for a smaller size, not only was the process to exchange an item ridiculous but the customer service agent was incredibly horrible and rude. I also had to pay for the return shipping. Weeks later I finally received my exchange and it was the EXACT SAME SIZE I retuned! When I called customer service at least this customer service agent was a little easier to deal with but again the process of returning the ring, even though it their mistake, was ridiculous and again it took weeks to get the correct size. When I opened the box eager to wear my ring they sent me my a SILVER ring instead of GOLD! The customer service agent I spoke with today was the rudest most condescending person I have ever spoken with! She told me I need to buy a new ring under a new order # and that my husband would get a refund when they received the silver ring back,! Then she had the GALL to hang up on me! If this ring didn't have sentimental meaning to me I would have told them today to just refund my money. We will never EVER! Buy from Ross Simons again and I highly recommend no one else does either. They are a rude and incompetent company!
Products used:
Rings
Date of experience: February 10, 2023
Thank you for your feedback. Our sincerest apologies, we strive to provide our customers with the best customer service possible, it greatly concerns us to hear otherwise. We are working hard to make sure this does not happen again and we will listen to the phone calls for training purposes.
I have been a customer of Ross Simons for several years.I have always been pleased with the quality of the merchandise and the continuous progress reports until it was delivered through USPS.
Date of experience: March 31, 2023
I tracked my package. It moved along fine til UPS dropped it at the post office where it sat for 2 days before delivery. I would rather have my packages delivered by UPS alll the way or FedEx.
The US post office is unreliable!
I am a repeat customer.
Date of experience: October 25, 2022
Beautiful 5 mm herringbone bracelet. Shiny 14 karat gold. It really accents the rest when you have other center called bracelets on. Great communication by Ross and Simons. Highly recommend..
Date of experience: March 18, 2023
We purchased this bracelet for our grandaughter's birthday. The second day she wore it, it broke. We have purchased jewelry from Ross Simons in the past with no issues, so we had the bracelet sent directly to her exoecting the usual quality from Ross Simon. Very disappointed.
Have purchased from them before snd have always been happy with the quality
Our grandaughter loves pearls. The bracelet looked modern and petite fir a 15 year old
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2022
We regret to learn there were issues with the jewelry you have received. As a trusted business for over 70 years we always want our customers to know what they are buying and can trust they will get what they order. We stand behind our jewelry and will work with you towards a resolution. We do offer a 30-day return policy for exchange or a full refund. Please contact us at 1-800-835-0919 and our agent will assist you.
Website is very easy to navigate and special deals are easy to apply. Always satisfied with the products and packaging.
Date of experience: May 3, 2024
My experience was excellent. I received all my items in a timely manner
Date of experience: June 14, 2024
Necklace looks pretty and versatile but the clasp hangs awkwardly at times so having to adjust often
Date of experience: May 5, 2024
We are glad that you like the necklace! It can be challenging at times to keep the front-facing fold-over clasp in the same position on the neck, due to the nature of the design. We hope you love the necklace, and it works for you.
Product appeared larger in print and even though I measured it out, the size was so small I returned the item.
Gentleman understood my complaint. Gave me all the info I needed to return the item and get full credit.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2024
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919.
I am just returning to shop for the first time is several years. I received the sale catalog and saw a pair of earings in the style I've been wanting. I order immediately. I received the order and to my disappointment what I thought would be a regular size hoop earing turned out to be the size of a huggie. To add insult to injury I must now return it at my expense and pay for insurance! I'll think thrice before ordering again.
The rep seemed distracted, not listening.
Received Anniversary sale
Date of experience: July 26, 2022
Received Anniversary sale
Date of experience: July 16, 2022
Very good experience. Ring was as described and not disappointed at all.
Date of experience: June 16, 2024
All types of jewelry, rings watches, necklaces, braclets, etc. They have several sales thruout the year where you can get som e good buys. Happy shopping. RossSimons.com
Tip for consumers:
Values
Products used:
JEWELRY
Date of experience: April 2, 2024
Love R + S easy to use. Than ks
Date of experience: September 7, 2023
Ross-Simons is easy to shop on line. Great prices and the forms are simple.
Thanks Ross
Date of experience: June 6, 2022
I wanted something special for my dear friend for her? 0th?(Its a secret) bday. Haven't given it to her yet. It looks lovely to my eye, and the diamonds, tho tiny, sparkle nicely. I hope she likes it as much as I do!
Nice selections and reasonable price.
Date of experience: August 2, 2022
Easy process. Perfect chain for a pendant I just got. Came very nicely packaged.
Looks like quality jewelry.
Date of experience: June 16, 2024
I've been customer. This is my third time to order from you guys. I love it.
Date of experience: June 15, 2024
Process was easy and delivered in a timely manner. Packaged so nicely too. Will recommend to friends
Date of experience: May 3, 2024
Excellent shopping experience. I have been a customer for many many years. I am very happy with everything at Ross-Simon. Definitely recommended!
I am a return long time customer, very happy with the quality and the service. Highly recommend.
Date of experience: April 13, 2024
The pearl earrings where flimsy as well as the step bar on the gold hoops. I returned the earrings and wanted to order a different pair. I had a similar pair of pearl earring from RS and they fell apart with use and a pair of Andiamo earrings.
I had to pay $24.00 to return the items with tracking and insurance.
Ross Simon should have a return arrangemant with UPS or USP for returns, if not for free but for a very low return rate. As a result I will not buy any further products from Ross Simon.
The customer service agent was delightful and helpful. I am turned of with the cost of returning products,.
For good selection at reasonable pricing.
Date of experience: August 3, 2022
We regret you were not informed of the return policy, we do provide a label to return the order for $4.95 on pieces not as expected. We will listen to the call and work with our representatives to ensure they are clear in the future.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The beauty of wearing Gold Over Silver is that it looks like gold (at a fraction of the cost) but only the wearer knows it's plated.