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Ross-Simons has a rating of 4.7 stars from 8,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,057 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Everything went very well,I do have one question, I'm giving this to my wife for Christmas,if for some crazy reason she doesn't like it,can I return after Xmas
Date of experience: December 1, 2023
Seems like beautiful colors! This will be a Xmas present for my wife. Will let you know when she receives it.
Date of experience: December 14, 2023
Date of experience: December 4, 2023
The shopping and delivery experience was great. Thank you very much!
Unfortunately, the earrings are too small for my taste. Will have to return them.
I have purchased from you before and was happy with the products.
Date of experience: June 22, 2022
Easy order, beautiful piece and as pictured. I should have measured though because the piece is a smallish, hard to see the gold accents. My friend likes delicate things so she'll love it.
Bought before and liked what I got
Date of experience: December 21, 2022
Wish the multi strand necklace connector was more delicate…makes the necklaces too long. Paid a lot to be less than happy with what I got…
Better quality than what I would find on Amazon.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2023
Fast & easy! Beautifully designed starfish in Murano glass. The gold chain on which it is suspended is equally as lovely. Very satisfied with this purchase.
Ad from Boston Globe magazine caught my eye. This is a lovely piece!
Date of experience: July 1, 2022
Haven't given this gift yet- 2 weeks away, but looks beautiful. Came very quickly. Only wish it was a longer chain but that is minor.
I have seen adds and liked what was offered
Date of experience: October 8, 2023
Cheap, rusty jewelry that tarnishes and breaks easily, plus horrible Customer Service dept tries every trick possible to not refund or replace their low quality jewelry
Tip for consumers:
Low quality Jewelry
Products used:
Diamond bracelet; ring
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2021
Item looked more full and more gold in the photo. It's still beautiful don't get me wrong just not 100% same as I was expecting.
Date of experience: March 16, 2023
Nice product about as expected. Good quality. Your communications and shipping status updates were excellent. Delivery was before Mothers Day as promised. 5 stars all around. Thank you!
My wife requested I buy this gift for our daughter!
Date of experience: May 1, 2022
I ordered this necklace for our daughter's birthday. We have yet to give it to her, however, we are pleased and sure she will be also. The order was delivered in a timely manner. Thank you.
Saw it on line.
Date of experience: May 31, 2022
Easy viewing and ordering process. Items were smaller and a bit brighter than expected but still liked them very much. Will definitely purchase from Ross-Simon again.
Love the products am advertised.
Date of experience: July 25, 2022
I love browsing on this site because everyday, they have new pieces listed so there is always something to look forward to!
Prices are so low, Im buying Christmas gifts for my family right now.
Good reputation
Date of experience: September 1, 2022
Forgot password and asked for reset. Never got it so checked out as guest. Would like this item to be credited with my other purchases previously to get points.
Great value and good choice pet jewelry
Date of experience: November 27, 2022
Delighted to receive my package; one item is wonderful, I love it. The other will be returned, does not lay right, ring clasp flimsy. The service for return has been exemplary.
delightful
Reasonable prices
Date of experience: June 8, 2022
This pearl heart necklace in sterling is exactly what I had been looking for. Well made. Ordering process was simple and shipping was super fast.
Date of experience: August 25, 2023
I have ordered many products from this site disappointed this time to order what was advertised as an Italian horn and when arrived several stickers indicating made in Indonesia.
Have ordered items in the past and are very unique pieces and good quality
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2022
We regret to learn of the confusion you may of had with your purchase. In the description it states this item is an Italian horn which is referring to the design and not the origin in which the item was made. For further assistance with any questions or concerns please reach out to us at 1-800-835-0919.
The process was quick and convenient. I'm grateful that there are multiple purchase options. It is the best way to make big purchases possible.
Great shopping experience, good quality product and affordable prices.
Date of experience: February 21, 2023
I love my new earrings and got so many compliments on them! They are the right shade of pastels that go with everything! I highly recommend!
Facebook ads and previous purchases from them.
Date of experience: June 20, 2023
Love the cross necklace I bought. It's beautiful. It would be perfect if the clasp is bigger - too small for even my medium-sized fingers.
Based on reviews and selections.
Date of experience: February 22, 2023
Fun ring caught my eye at a good price. Free shipping. Did not arrive in time for Mothers Day but I
Am okay. Would suggest not saying that on the site.
Consistent quality, good service.
Liked the unique style and stones
Date of experience: May 12, 2022
I was very pleased to receive my order a few days earlier than projected. However, the earrings bent the 1st time trying them on. Expected better quality or different, safer type of closure.
Have been a loyal customer for a no. Of years
Date of experience: August 22, 2022
The bangle bracelet was broken when received. I order from Ross Simons regularly. I hate to return packages that is why Im very careful on who I use for my online purchases
I buy regularly
Date of experience: May 14, 2022
Overall a pleasurable buying experience. My GF loved the bracelets I bought for her. We had one slight issue with the chain coming detached but I think I've managed to resolve that.
Gift for GF.
Date of experience: December 20, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online.