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Ross-Simons has a rating of 4.7 stars from 8,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,063 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Overall a pleasurable buying experience. My GF loved the bracelets I bought for her. We had one slight issue with the chain coming detached but I think I've managed to resolve that.
Gift for GF.
Date of experience: December 20, 2022
Hello, one of the earrings in every pair I order seems to have a defective clasp. I most likely will send these back.
Date of experience: August 2, 2023
I purchased 3 gold bands, 2 have already arrived and I'm in love! Beautiful quality jewelry. I'll never shop anywhere else for jewelry.
Quality and reliability
Date of experience: March 13, 2023
I have not received my order yet. I ordered it three weeks ago and the customer service department told me I had to wait for 14 days until another one is sent.
Awful - no help given
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2022
Purchased this cross as a gift for my wife and she was absolutely thrilled with how feminine and classy it looks.
Just beautiful!
Date of experience: August 18, 2023
I live in a rural area and some times postal services are delayed. Ross-Simons checked with me to make sure I had received my package. I really appreciated that. Julie Hahn
Date of experience: June 27, 2022
Order was for a B'day, earrings are tiny. May have to return them if the person thinks the same way I do.
FB showed the sale.
Date of experience: September 19, 2023
Always a great shopping experience! I've ordered from here many times in the last few years and I haven't had any complaints! Prices are quite reasonable for the items I purchased
Date of experience: May 21, 2022
Quality jewelry and more than what I expected from the website provided photos and details. Very happy with my purchase experience!
Date of experience: November 12, 2023
Love the ring, but my necklace's clasp is much too tiny for my large hands and eyes, thus I can't use it.
Date of experience: January 8, 2023
In general I am not happy with the catalog descriptions because they don't give lengths of earrings and weight
Date of experience: April 22, 2024
Thank you for your feedback! Since there is limited catalog space, we don't include the weights of most of the items. All of our jewelry pieces, including earrings, are photographed actual size, unless there is a disclaimer under the picture that they have been enlarged to show detail. In depth sizing information regarding the pieces can be found on our website, or you can call us direct at 800-556-7376, and we will be happy to assist. We hope you love the Panther Earrings.
Nice website, easy to use, received my items in a timely fashion. The quality and design of the jewelry is really great and am very satisfied. Beautifully boxed. I highly recommend.
Date of experience: May 27, 2022
Been a very nice experience so far, lil hiccup with my first order, but it was fixed right away. Amazing customer service and I love the pieces I've purchased so far!
I spoke with Donna, she was very helpful, and polite.
Just happened to come across them.
Date of experience: July 21, 2022
I m so pleased with the diamond moon earrings for my granddaughter. They are more beautiful than I expected. Thank you :)
I was looking for a specific earring and you had them available.
Date of experience: January 20, 2023
I've really loved everything I've ordered except for one ring. This was my fault because I didn't look closely enough at the description. I would highly recommend ordering from Ross -Simons!
I liked their pieces.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 29, 2022
Thank you for your feedback. We do offer a 30-day return policy if an item is not as expected. We look forward to shopping with you again in the future.
Love this chain for necklaces and bracelets. Easier than traditional clasps plus it won't fall off.
Date of experience: June 11, 2024
That's the beauty of this clasp: easy to get on and off, and you don't have to worry about losing your piece! Thank you for the review, and we hope to shop with you again.
Easy-to-use website. Quality merchandise.
Satisfaction with previous purchase.
Date of experience: June 13, 2022
The prices are good. Shipping was fast. I'd love to be able to review each item but that's not an option.
Date of experience: October 26, 2023
Date of experience: October 19, 2023
I ordered emerald earrings and these earrings are very dull, do not look like emeralds. Anyway you sent me a pair of jade earrings? They looked sparkly on your website.
Found on line
Date of experience: December 19, 2022
As usual, my order was delivered in a timely manner. I have never had a problem with ordering or returning any item from Ross-Simons. That's saying something in today's world.
Date of experience: August 25, 2022
Still waiting to receive the order I placed, Very poor service and will not suggest anyone to buy their products online
Poor
Thought they are good at serving their customers
Date of experience: May 3, 2023
Excellent. Reasonable prices. Easy I received my ring faster than most deliveries and it is just as advertised. Fits as ordered
Searching for a byzantine ring
Date of experience: May 11, 2023
Ordered on my phone, came within a few days. Well packaged, beautiful necklace, good value.
This was a gift to myself.
Have been considering buying this necklace
Before today, very lovely.
Date of experience: February 16, 2023
Well designed site and when I had to verify my order the customer service representative was very friendly and helpful
Date of experience: November 27, 2023
Great experience. Easy to order. Received promptly. I ordered a ring size that proved to be too small. The return process was seamless. A very pleasant person helped me!
As above.
Great online catalog!
Date of experience: June 28, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn of the delivery issue with your package. It is important to us that all of our customers receive their orders in a timely manner and can understand the frustration when they do not arrive. USPS does require 14 days to file a lost package claim, we will always work with our customers until resolution is made.