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Ross-Simons has a rating of 4.7 stars from 8,787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,071 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Ordered on my phone, came within a few days. Well packaged, beautiful necklace, good value.
This was a gift to myself.
Have been considering buying this necklace
Before today, very lovely.
Date of experience: February 16, 2023
Well designed site and when I had to verify my order the customer service representative was very friendly and helpful
Date of experience: November 27, 2023
Great experience. Easy to order. Received promptly. I ordered a ring size that proved to be too small. The return process was seamless. A very pleasant person helped me!
As above.
Great online catalog!
Date of experience: June 28, 2022
My family has shopped with Ross-Simons for many years. Every piece we've purchased from them has been top-quality. Their customer service is exceptional as well. We highly recommend them.
Amazing service and top-quality jewelry.
Date of experience: July 5, 2022
I will definitely order from you again. This was an anniversary gift for my wife. I wish I'd known about this company sooner. Great place to do business with.
Great prices compared to other online stores
Date of experience: May 23, 2022
I found exactly when I was looking for on your website. Pricing is fair and free shipping is always a plus. Can't wait to get my reversible Omega necklace!
Got a sale brochure in the mail.
Date of experience: June 4, 2022
Beautiful gold chain that has the best feature- I can change it to any length!
Ross Simons also has what you are you looking for in fine jewelry.
Date of experience: December 1, 2023
I've been shopping at Ross-Simons for many years. As a matter of fact it is my favorite jewelry company. My last order was for my granddaughter and she loves the earrings! Thank you so much!
Date of experience: May 31, 2022
I absolutely love my new malachite ring. It's delicate, fits well, and the design is smooth with no rough edges to cut or snag. The first day I wore it, I got an immediate compliment.
The price and design of the ring
Date of experience: July 31, 2022
Love the ease of order and the fast shipping! Items are just as advertised. Very happy with my 2 purchases.
Date of experience: October 14, 2023
Lovely products...website a little slow. I have purchased from Ross-Simons many times and I am always happy with my purchases.
I am always pleased with my purchases.
Date of experience: April 23, 2023
Item was significantly smaller than appeared on model. I think the phone was photo shopped and not an actual picture.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2023
I looked at many other sites for gem earrings that could hold earring charms. These were just what I wanted
Value and choice
Date of experience: August 10, 2023
More than happy with the jewelry I ordered. Just beautiful opals better than pictured. Prices are mostly comparable to merchandise.
I ordered jewelry from Ross-Simons before and was always satisfied.
Date of experience: August 26, 2023
Purchased as a gift for my d-i-l. She loved it! It looks great on her. Perfect for layering.
Date of experience: June 8, 2024
We are thrilled to learn that your daughter-in-law loves the Turquoise Necklace. It is so versatile! Thank you for shopping with us!
Necklace didn't stand out in quality or appearance. I've had better luck in the past with this company. Really disappointed.
Ordered in past
Date of experience: February 17, 2023
Love the quality of my earrings - you never know with online shopping but they were great. I'll be buying more jewelry from here. Good price and great quality.
Randomly found them online, solid reviews
Date of experience: June 29, 2022
Can't wait to see if the product is as in the description. Ask me after I receive it. Thank you!
Follow up: beautiful, just as described & depicted!
Date of experience: April 28, 2023
My lavender jade ring arrived earlier than I expected. It's so beautiful and fits perfect! And lucky me that it was a discounted price. Thank you so much!
Love their products!
Date of experience: July 13, 2022
I have ordered from Ross-Simons for many years & it's always easy to order and/or return
Items to them. Their quality is excellent & they carry unique jewelry!
Past experience!
Date of experience: November 19, 2022
The earrings arrived in time for a social event. Great colors that go with many pieces of clothing. A little heavy earring but I wore them many hours.
I have purchased other pieces of jewelry and I have been very pleased.
Date of experience: July 26, 2022
My beautiful Ocean Themed Lever Back Earrings arrived safe and sound! They are beautiful! I was extremely pleased at the value for the money spent. Thank you Ross-Simon
Beautiful jewelry
Date of experience: June 5, 2022
Great selection and pricing. Was able to find the exact sort of freshwater pearl earrings I wanted. Delivery was incredibly fast and seamless. Very happy with my experience.
Date of experience: September 28, 2022
Very delighted with the selection of jewelry Ross-Simons had. Always tough finding the right gift bit with so many great options ti choose from it was much easier
I saw their inventory, liked what I saw and the price was very reasonable
Date of experience: August 27, 2022
Looks much more luxe than the price suggests. Baguettes ringed with round diamond chips really sparkle.
Date of experience: April 21, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand the earrings were smaller than expected. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. Returns are easy to set up online. For assistance, please call us, we can be reached 24 hours a day, 7 days a week at (800) 835-0919. We are always happy to assist. A member of our team is reaching out to you.