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Ross-Simons has a rating of 4.7 stars from 8,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,084 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I ordered 3 anklets a few days ago. I received my order yesterday but one anklet was missing. I called Customer Service today and they were very helpful and will be sending me the third anklet.
The missing anklet from my order will be shipped to me. Customer Service was very good.
I have been ordering from R-S since 1985. I have always loved their jewelry.
I have wanted new anklets.
Date of experience: May 21, 2022
The ordering process was easy, shopping was a pleasure. My earrings are beautiful and arrived quickly.
Thank you!
Your products are beautiful and shopping on line or via catalog is so enjoyable.
Date of experience: June 7, 2023
Was trying to match a necklace and found a nice pair of earrings. Descriptions on website are wonderful.
Getting ready for daughter's wedding.
Date of experience: August 7, 2023
Easy and quick ordering!should check size as smaller size of items than i thought, but still very pretty!
Have purchased items before. Good quality.
Date of experience: May 3, 2023
The buying process was great, but unfortunately the ring did not fit correctly and needed to be returned.
Received mail from company
Date of experience: September 25, 2023
Been good so far looking forward to getting the product.
Receive an email and needed a birthday gift.
Date of experience: May 13, 2022
I have made multiple purchases for both myself & as gifts. Great quality & good service. Highly recommend!
Interesting items. Good sales.
Date of experience: February 6, 2023
Ring is beautiful but ring style runs small. I am doing a return-exchange and agent was very helpful.
Excellent service with return- exchange initiated
Quality and value
Date of experience: June 10, 2023
Very cheesy gift wrapping.Would never spend any money for the piss poor wrapping. Otherwise I like the product.
Product selection
Date of experience: May 4, 2023
I think this has become my favorite necklace. I've been very pleased with everything I've ordered from Ross-Simons.
Fast shipping, quality products.
Date of experience: August 16, 2023
Easy shopping. Good search options. Good product details. Nice to see items on a model with close up.
Bought from RS previously.
Date of experience: February 9, 2023
Nice jewelry, easy site to navigate, I usually only wear gold jewelry, but the silver bracelets are stunning.
$100.00 credit
Date of experience: October 7, 2023
Your photos leading up to the purchase, showed a bracelet much better in appearance than the one received.
I liked what I saw on line. But, disappointed what seeing actual bracelet.
Date of experience: March 4, 2023
Beautiful bracelet! Great customer service! Fast shipping! This is not my first purchase from Ross-Simons… or my last!
Date of experience: February 24, 2023
Easy to navigate website and quality affordable products. RS is always a go to for my jewelry purchases.
Date of experience: February 26, 2023
You have a very nice variety. I recently purchased a set of earrings and one was damaged and you stood behind my purchase. That made me an appreciative returning customer. Thankyou.
For your quality and variety.
Date of experience: May 4, 2022
I've gotten several pieces from here. For the most part I have been pleased and when something is the wrong size etc, the return process has been easy. Good customer service!
Had what I was looking for
Date of experience: April 21, 2022
I ordered a pair of earrings from your website once and loved them this second pair was even more beautiful than the first and I am looking forward to ordering again.
I liked what I previously ordered
Date of experience: May 4, 2022
It was a little confusing to put my card in and then have to click place order again after I had already clicked on it prior to the card input
I was looking for simple blue earrings and I am hoping these will suit me I liked that they weren't sooo long because I am small and larger longer earrings don't look good on me
Date of experience: April 14, 2022
Very good experience. There was a slight hiccup because I went through affirm. But one call to Ross-Simons and was back on track. Received item within a couple days. Very satisfied!
It was to confirm a order was placed. I went through Affirm payment, but there was one step I needed to complete. They were very helpful and my items were shipped.
They had exactly what I was looking for.
Date of experience: June 6, 2022
It was easy and am very pleased with the process, price and my wife loves the bracelet.
Date of experience: June 5, 2024
Disappointed necklace coin pearl was much smaller than the matching earrings. I thought since design was an exact match the size would be as well.
Unique styles
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 14, 2023
Love shopping on RS website! It's fun and so much to look at. You can't beat the price and quality. Keep up the good work!
Looking for a wedding band. I ordered 4 different styles to choose from. You can't beat the prices and returns are easy.
Date of experience: January 18, 2023
I ordered an acorn pendant and received one hat was about 1/3 shorter than pictured in the catalog. Pretty, but much smaller than I expected.
Usually nice quality for pretty good prices.
Date of experience: September 14, 2023
Ring is quite pretty and well made. Fast delivery, great communication.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 6, 2024
Thank you for sharing your experience. We are happy to learn you are pleased with your purchase. We do appreciate your business and your feedback.
Easy to order! Bought a beautiful sterling silver bracelet and had it engraved! Love it!
We’ll know, reputable jeweler!
Date of experience: May 29, 2024
I really loved how, effortlessly I was able to shop for some of the prices that had been on my list and kind for a while now. It didn't take and we're delivered really quickly.
You designs, prices and the klarna option.
Date of experience: June 6, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. This information can be found under Product Details. If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. We appreciate your feedback.