Ross-Simons has a rating of 4.7 stars from 8,913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
My wife likes the heart shaped Lapis pendant. I will purchase a thicker chain from you. I feel that the chain that came with the pendant is too fine to look right.
Date of experience: December 15, 2024
Easy ordering. Absolutely love this bracelet! It is such great quality and looks way more expensive than it is. I bought it for myself, but it would make an amazing gift! It arrive beautifully boxed.
Unless you have very small wrists, I would recommend the 8".
Saw the bracelet on Amazon and loved it. Decided to check your website to order directly. Great website!
Date of experience: November 8, 2024
Received promptly and loved the rings, but I ordered the wrong size of one of the rings and need to return for the next larger size. Entirely my fault.
Date of experience: December 17, 2024
From selection to ordering to receiving my purchase, all were stress free. The purchase was as pictured and described. I am pleased with the experience and would not hesitate to order again.
Date of experience: December 12, 2024
Yesterday I did an order in error and tried to cancel it within 10 minutes only to be told that it could not be canceled. And I would need to mail it back and my credit card would be charged. Once return was received then the charge would be removed. My husband and I have been with RS for decades and that was the first time I requested special dispensation to help me before the error order was to be shipped today. I am very sad and disappointed that RS let me down the first time I needed help.
To order the correct item.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2024
The necklace looks just as it is represented in size and appearance on the site. Timely delivery, no hassle, and great communication with e-mail updates from Ross-Simons. No complaints.
Date of experience: December 4, 2024
I have purchased several pieces of jewelry and I love everything! The quality is beyond what I expected and the site is easy to shop. AND they came promptly!
Date of experience: December 15, 2024
I love the bracelet but I thought it would be a bit larger! Customer service rep was very professional and helpful when I was worried the package was lost. Thank you!
Helpful and very courteous!
Date of experience: December 12, 2024
I am in love with the bracelet but the quality of the clasp and safety latch are poor quality. The safety latch was bent and the clasp was very difficult to undo.
I explained the closing an opening problem with the bracelet and they said I could return it and get a replacement. I really wanted to wear this bracelet for the holiday so I'm not sure what to do.
Date of experience: December 16, 2024
My experience with Ross Simon was perfect. My order arrived promptly and the garnet is even prettier than I expected. The stones are gorgeous and their colour is spot on! I will order from Ross Simon again!
Date of experience: November 15, 2024
Beautiful jewelry and Easy to order. Loving my new pink topaz and diamond tennis bracelet-I've been looking for one since finishing my breast cancer treatments this year and this is perfect!
Catalog in the mail
Date of experience: December 7, 2024
I have never been disappointed with a purchase from Ross-Simons. The gold and diamond ring that I purchased is more beautiful than I imagined! Great value, too!
I saw a ring in a Ross-Simons catalogue that was mailed to me, and I decided to buy myself a Christmas present.
Date of experience: November 28, 2024
Navigating through the site can be challenging,but I continued to pursue my purchase. I would like to inquire if I can have a ring repaired. How do I do that and is there a choice in the website for that choice?
I have had satisfactory transactions with R-S with both gifts and personal purchases. I intend to continue choosing Ross-Simons if their policies remain customer satisfaction. Thank you.
Date of experience: November 15, 2024
The ring was even more beautiful than the photos. Loved it. Unfortunately I ordered the wrong size and the customer service representative I spoke with was so very helpful getting me the correct size.
The customer service representative. Pat was so very helpful and suggested two options for exchanging the ring.
Date of experience: November 15, 2024
Easy user friendly ordering process. Easy maneuver ing among potential choices. Quick delivery with tracking the whole way. Always high quality product
Date of experience: December 2, 2024
Long time customer
Date of experience: January 22, 2024
I have purchased many items in the past and this is the first time I have been disappointed with my purchase. It is much smaller than it appears in the picture.
Date of experience: December 14, 2024
Arrived on time and I really liked the necklace. I have never had a problem receiving products from Ross Simons. They are very dependable. Sometimes the jewelry looks larger on screen than in person but the quality is good.
Date of experience: November 4, 2024
My wife formerly has been purchasing the annual Wallace Sleigh Bell since 1971.
Sadly, she recently passed away, so I will continue her tradition.
Her customer number - *******215
We have been purchasing the annual sleigh bell since 1971.
Date of experience: November 26, 2024
Have made many purchases I've been thrilled with. When earrings that I loved, but had a post to wide for my piercing, they were readily accepted for return.
Convenience, price, quality and design.
Date of experience: November 26, 2024
I have been a long time catalog shopper and this was my first time shopping Ross Simons online. I worried it wouldn't be as fun as the catalog, but it was easy to find things and I found more than I thought I would!
Long time Catalog shopper; trust quality
Date of experience: November 22, 2024
The two tone/metal bracelet is beautiful. I wanted one that wasn't on elastic I am always afraid the elastic will wear out. It fits like I hope on my small wrist. I ordered the 7" bracelet.
Date of experience: December 21, 2024
Pretty pendant but a little smaller than expected. The chain is far too thin and fragile. I will be replacing the chain for something easier to handle.
Date of experience: November 27, 2024
I was looking for a gift for my mom and end getting two bracelets since they were on sale. Love the design and love how it looks. You don't even feel it in your wrist. Can wear by itself or with other pieces.
Gift for my mom
Date of experience: November 3, 2024
I have been a long-term customer of Ross-Simons. I highly recommend this firm., offering gemstones, jewelry from Italy and estate pieces, often at competitive pricing. Thank you, Ross-Simons!
I receive e-mail alerts to special savings offered by Ross-Simons. I love looking at this jewelry!
Date of experience: November 26, 2024
Ross Simons offers great service, beautiful vintage and contemporary jewelry.
I chose a vintage pair of pearl and gold earrings.
Date of experience: May 6, 2023
Ross Simons, thank you for offering Affirm payment options.
Ross Simons is my trusted jeweler, especially for beautiful vintage jewelry. Thank you!
Date of experience: July 31, 2022
Although your customer service and process was very easy and above satisfactory, I have returned my purchase.
My initials were not centered, and the color appeared to have a tent of rose gold. Maybe neither of these were true, but to my eyes, the sign was not to my satisfaction.
Thank you
Date of experience: November 12, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
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We understand you reached out to our customer service department to request an order be canceled. Our team has looked into this issue. A private message has been sent.