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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    935
  • Shipping
    47
  • Quality
    7561

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,505
Neutral
157
Negative
114
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Reviews (8,913)

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Reviews that mention popular keywords

shopping experience (150) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user jewelryc9
South Carolina
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

My wife likes the heart shaped Lapis pendant. I will purchase a thicker chain from you. I feel that the chain that came with the pendant is too fine to look right.

Quality

Date of experience: December 15, 2024

Thumbnail of user sharylh11
Nevada
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

Easy ordering. Absolutely love this bracelet! It is such great quality and looks way more expensive than it is. I bought it for myself, but it would make an amazing gift! It arrive beautifully boxed.
Unless you have very small wrists, I would recommend the 8".

Reason I chose this business:

Saw the bracelet on Amazon and loved it. Decided to check your website to order directly. Great website!

Quality

Date of experience: November 8, 2024

Thumbnail of user kathleenh3248
Illinois
1 review
0 helpful votes
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December 27th, 2024
Verified purchase

Received promptly and loved the rings, but I ordered the wrong size of one of the rings and need to return for the next larger size. Entirely my fault.

Quality

Date of experience: December 17, 2024

Thumbnail of user lorices1
Louisiana
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

From selection to ordering to receiving my purchase, all were stress free. The purchase was as pictured and described. I am pleased with the experience and would not hesitate to order again.

Quality

Date of experience: December 12, 2024

Thumbnail of user harrietb177
Virginia
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Yesterday I did an order in error and tried to cancel it within 10 minutes only to be told that it could not be canceled. And I would need to mail it back and my credit card would be charged. Once return was received then the charge would be removed. My husband and I have been with RS for decades and that was the first time I requested special dispensation to help me before the error order was to be shipped today. I am very sad and disappointed that RS let me down the first time I needed help.

Reason I chose this business:

To order the correct item.

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 20, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We understand you reached out to our customer service department to request an order be canceled. Our team has looked into this issue. A private message has been sent.

Thumbnail of user samanthas2515
New York
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

The necklace looks just as it is represented in size and appearance on the site. Timely delivery, no hassle, and great communication with e-mail updates from Ross-Simons. No complaints.

Quality

Date of experience: December 4, 2024

Thumbnail of user beverlyf1287
California
1 review
0 helpful votes
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January 5th, 2025
Verified purchase

I have purchased several pieces of jewelry and I love everything! The quality is beyond what I expected and the site is easy to shop. AND they came promptly!

Quality

Date of experience: December 15, 2024

Thumbnail of user yinkab4
California
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I love the bracelet but I thought it would be a bit larger! Customer service rep was very professional and helpful when I was worried the package was lost. Thank you!

Helpful and very courteous!

Service
Quality

Date of experience: December 12, 2024

Thumbnail of user dianes4872
Florida
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I am in love with the bracelet but the quality of the clasp and safety latch are poor quality. The safety latch was bent and the clasp was very difficult to undo.

I explained the closing an opening problem with the bracelet and they said I could return it and get a replacement. I really wanted to wear this bracelet for the holiday so I'm not sure what to do.

Service
Quality

Date of experience: December 16, 2024

Thumbnail of user paulab1320
Kentucky
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

My experience with Ross Simon was perfect. My order arrived promptly and the garnet is even prettier than I expected. The stones are gorgeous and their colour is spot on! I will order from Ross Simon again!

Quality

Date of experience: November 15, 2024

Thumbnail of user lauram5859
California
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

Beautiful jewelry and Easy to order. Loving my new pink topaz and diamond tennis bracelet-I've been looking for one since finishing my breast cancer treatments this year and this is perfect!

Reason I chose this business:

Catalog in the mail

Quality

Date of experience: December 7, 2024

Thumbnail of user karenp4837
North Carolina
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

I have never been disappointed with a purchase from Ross-Simons. The gold and diamond ring that I purchased is more beautiful than I imagined! Great value, too!

Reason I chose this business:

I saw a ring in a Ross-Simons catalogue that was mailed to me, and I decided to buy myself a Christmas present.

Quality

Date of experience: November 28, 2024

Thumbnail of user d.r.g1
Ohio
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

Navigating through the site can be challenging,but I continued to pursue my purchase. I would like to inquire if I can have a ring repaired. How do I do that and is there a choice in the website for that choice?

Reason I chose this business:

I have had satisfactory transactions with R-S with both gifts and personal purchases. I intend to continue choosing Ross-Simons if their policies remain customer satisfaction. Thank you.

Date of experience: November 15, 2024

Thumbnail of user peneloped87
Arkansas
1 review
1 helpful vote
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November 25th, 2024
Verified purchase

The ring was even more beautiful than the photos. Loved it. Unfortunately I ordered the wrong size and the customer service representative I spoke with was so very helpful getting me the correct size.

The customer service representative. Pat was so very helpful and suggested two options for exchanging the ring.

Service
Quality

Date of experience: November 15, 2024

Thumbnail of user anneh876
Connecticut
2 reviews
0 helpful votes
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December 22nd, 2024
Verified purchase
• Updated review

Easy user friendly ordering process. Easy maneuver ing among potential choices. Quick delivery with tracking the whole way. Always high quality product

Quality

Date of experience: December 2, 2024

Quick and easy
January 22nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Long time customer

Date of experience: January 22, 2024

Thumbnail of user alicec1658
Florida
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I have purchased many items in the past and this is the first time I have been disappointed with my purchase. It is much smaller than it appears in the picture.

Quality

Date of experience: December 14, 2024

Thumbnail of user rachelf1515
Georgia
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

Arrived on time and I really liked the necklace. I have never had a problem receiving products from Ross Simons. They are very dependable. Sometimes the jewelry looks larger on screen than in person but the quality is good.

Quality

Date of experience: November 4, 2024

Thumbnail of user ronaldv969
Maine
1 review
1 helpful vote
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November 26th, 2024
Verified purchase

My wife formerly has been purchasing the annual Wallace Sleigh Bell since 1971.

Sadly, she recently passed away, so I will continue her tradition.

Her customer number - *******215

Reason I chose this business:

We have been purchasing the annual sleigh bell since 1971.

Quality

Date of experience: November 26, 2024

Thumbnail of user deborahw3948
New York
1 review
1 helpful vote
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November 26th, 2024
Verified purchase

Have made many purchases I've been thrilled with. When earrings that I loved, but had a post to wide for my piercing, they were readily accepted for return.

Reason I chose this business:

Convenience, price, quality and design.

Quality

Date of experience: November 26, 2024

Thumbnail of user ameliam334
Ohio
1 review
0 helpful votes
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December 2nd, 2024
Verified purchase

I have been a long time catalog shopper and this was my first time shopping Ross Simons online. I worried it wouldn't be as fun as the catalog, but it was easy to find things and I found more than I thought I would!

Reason I chose this business:

Long time Catalog shopper; trust quality

Date of experience: November 22, 2024

Thumbnail of user lynnr1133
Florida
1 review
0 helpful votes
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December 31st, 2024
Verified purchase

The two tone/metal bracelet is beautiful. I wanted one that wasn't on elastic I am always afraid the elastic will wear out. It fits like I hope on my small wrist. I ordered the 7" bracelet.

Quality

Date of experience: December 21, 2024

Thumbnail of user robertah513
Kentucky
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

Pretty pendant but a little smaller than expected. The chain is far too thin and fragile. I will be replacing the chain for something easier to handle.

Quality

Date of experience: November 27, 2024

Thumbnail of user kareng4971
Florida
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

I was looking for a gift for my mom and end getting two bracelets since they were on sale. Love the design and love how it looks. You don't even feel it in your wrist. Can wear by itself or with other pieces.

Reason I chose this business:

Gift for my mom

Quality

Date of experience: November 3, 2024

Thumbnail of user sandrag2231
California
2 reviews
1 helpful vote
  • Send Message
November 26th, 2024
Verified purchase
• Updated review

I have been a long-term customer of Ross-Simons. I highly recommend this firm., offering gemstones, jewelry from Italy and estate pieces, often at competitive pricing. Thank you, Ross-Simons!

Reason I chose this business:

I receive e-mail alerts to special savings offered by Ross-Simons. I love looking at this jewelry!

Quality

Date of experience: November 26, 2024

Ross Simons offers great service, beautiful vintage...
May 6th, 2023
Verified site experience
• Previous review

Ross Simons offers great service, beautiful vintage and contemporary jewelry.

Reason I chose this business:

I chose a vintage pair of pearl and gold earrings.

Date of experience: May 6, 2023

Ross-Simons is a trusted jeweler and home goods store.
July 31st, 2022
Verified purchase
• Previous review

Ross Simons, thank you for offering Affirm payment options.

Reason I chose this business:

Ross Simons is my trusted jeweler, especially for beautiful vintage jewelry. Thank you!

Quality

Date of experience: July 31, 2022

Thumbnail of user pamg1535
Illinois
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Although your customer service and process was very easy and above satisfactory, I have returned my purchase.
My initials were not centered, and the color appeared to have a tent of rose gold. Maybe neither of these were true, but to my eyes, the sign was not to my satisfaction.
Thank you

Quality

Date of experience: November 12, 2024

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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