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Ross-Simons has a rating of 4.7 stars from 8,794 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,100 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Bracelet advertised as being.5" wide but measures between 3/16 and 1/8 wide. Will be returning for credit
RS agreed to issue full refund.
Ad in Wall Street Journal
Date of experience: June 11, 2023
As expected, everything went smoothly as always.
I love your customer service and excellent products.
Thank you!
Great service. Easy to order. Shipped promptly.
Date of experience: August 22, 2023
Was expecting a coupon that didn't work
Product came and it was so tiny and cheap looking I submitted for return the same day
Needed a specific ring for our anniversary
Date of experience: October 24, 2023
Great selection and prices. Very timely communication and easy to navigate website.
My wife loved the earrings.
Great reviews. It was my first time buying one of their items.
Date of experience: June 23, 2023
But it would be nice to have shipping notification and be able to track the package. All big companies do this, why isn't Ross-Simons
Called to find out delivery status
Loved the style and price
Date of experience: March 8, 2023
Excellent service, wonderful items, fast shipping~! Everything at Ross-Simons is of good quality and is beautifully designed. Love everything I have gotten from them.
Good experience, friendly and helpful.
Wonderful selection of choices.
Date of experience: June 27, 2022
The bracelet came in on time and it was packaged great. The piece is very beautiful and engraved exactly how I wanted. 10/10 recommend.
Looking for a beautiful piece of jewelry and found just what I wanted on Ross-Simons
Date of experience: May 16, 2023
I've purchased many things from Ross Simons over the years and loved everything!
This time the quality was not the same. I'm so sad
I loved it in the past
Date of experience: May 23, 2023
Easy to find items. Much to choose from but less expensive items are very cheap looking. The Byzantine designs were good and reasonably priced.
Have ordered before and enjoyed it.
Date of experience: March 4, 2023
Thank you, very pretty, can't wait to receive it.
Beautifully packaged, such a treasure, it brings beauty and joy to my daily home life.
Constant pop up adds
Date of experience: March 29, 2023
Ross-Simons is my place to shop for quality, unique, and reasonably priced jewelry--especially sale items.
They ship promptly, and the items are never damaged.
What's not to love? Quality, uniqueness, and affordable prices are the hallmark of Ross-Simons.
Date of experience: August 3, 2022
My clasps are defective and I called customer service to return. I am waiting for the return order email. It has been 45 minutes.
Date of experience: August 29, 2023
Everything was well wrapped for transit. The earrings were inside a little pouch and inserted in a box with the logo. Very professionally done.
Because it was the only site that a variety of designs of genuine Amber.
Date of experience: February 19, 2023
Love the magnetic attachments but the butterfly earring backings did not work on any earrings I own. Returned the whole order. Thank you anyway.
Ordered from you before.
Date of experience: February 28, 2023
I bought a pair of diamond huggie earrings and the hinge doesn't open wide enough to go around my ear lobe (which is normal sized). I returned them.
Date of experience: November 19, 2023
The pearls purchased for my daughter's graduation are beautiful! She loves them.
Date of experience: June 4, 2024
I gave this bracelet to my best friend for her birthday and she loved it.
I returned a ring that was not as wide as I expected it to be and you refunded my money for this item with no hassle.
Date of experience: June 3, 2024
What a thoughtful gift for your friend! We are glad that she loves it, and happy birthday to her. Thank you for choosing Ross-Simons.
I had been wanting these for a long time…couldn't wait to receive them. But they were much smaller than I thought, and too expensive for their size, even with the sale price.
This is an offer to good to pass up!
Date of experience: July 21, 2022
Very happy with my purchase. I will be giving toas a gift to a friend for there birthday. I'm thinking of buying another for myself because the necklace is beautiful and well made.
Unique items
Date of experience: September 25, 2022
Unique items
Date of experience: September 18, 2022
Ordering my ring was easy, delivery was fast and secure, and my ring was as beautiful as it looked on the pictures!
Date of experience: April 4, 2024
Love the item beautifully made! Was disappointed that I did not receive any of the green ribbon for my box as it is a goft.
Have ordered from before and have had good experiences with shopping with.
Date of experience: March 19, 2023
Easy to deal with very nice people. One problem when they call back I will need to keep it from my darling wife so it's a surprise. But you guys were great. Again THANKS. Doug Niixon.
Because you have great jewelry
Date of experience: October 3, 2022
Unfortunately I had to return my beautiful Jewel. But the joy of working with the return customer service agent was above and beyond.
Easy peasy!
Thank you Ross-Simons for training your staff well.
Enjoy the products.
Date of experience: June 9, 2022
I am absolutely delighted with this beautiful Italian 5.50 Carat Garnet Ring in 18kt Gold Over Sterling wide band! It's even prettier "in person" than pictured at the website. I love it!
I have purchased jewelry from Ross-Simons previously and have been very pleased with every purchase!
Date of experience: August 11, 2022
The delivery was over all fine, but the earings are extremely small. Smaller than expected. A lot of money for little teeny earrings. Cheaper elsewhere.
Convenience. And they take good pictures of the products.
Date of experience: June 12, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
Congratulations to your daughter on her graduation! We are happy that she loves the pearl necklace.