- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,115 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Always quality pieces and affordable. Love the uniqueness of the jewelry. Not mainstream mall stuff.
Quality of course.
Date of experience: February 17, 2024
I was going out if the country so I did not have a chance to contact you yet.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2024
So easy to shop and order! I saw your advertisement in the TC Palm newspaper and knew this was the perfect gift for my daughter's birthday. Can't wait for her to open it! Thanks so much.
That Beautiful bracelet
Date of experience: May 4, 2022
Ok experience overall. I expected the bracelet to be heavier, since the original price was much higher and I bought it on clearance. In reality, it was probably worth only what I paid. No real deal.
Slightly better prices compared to other jewelry sites, but don’t be mislead by Ross Simons ‘retail prices’ versus their marked down prices. The items are only worth what they are marked. (Don’t expect a $1000 item for $500)
I needed a 14K gold link bracelet. I thought I was getting a better quality item for the price, but in reality it was on par with others.
Date of experience: March 21, 2022
Good prices compared to other jewelry sites
Date of experience: March 12, 2022
Although I'm keeping the bracelet it seems smaller and frailer than I had expected. I don't know how this could have been avoided but for the most part, I'm happy with the quality for its price.
I always think of Ross-Simons when looking for jewelry from years of receiving your catalog and being generally happy with your product
Date of experience: June 10, 2022
First purchase was awesome; second purchase not happy with so will be returning it next week.
Date of experience: May 18, 2024
We regret that you aren't happy with your recent purchase. You may certainly return anything you aren't satisfied with, within 30 days of purchase. Please use our easy online return feature or call us at 800-556-7376 for assistance. We hope to shop with you again.
I had been searching for a bezel set floating diamond pendant for years and was so excited when I found this one on a box chain like I wanted but when I received it the chain was so very fine I was so disappointed. I am bummed but I had to return it as I didn't feel it was worth the price.
I requested a return authorization and one was provided with no question
Date of experience: May 10, 2022
Received promptly and packaged securely.
Very pleased with each order I have placed with this company.
Catalog for holiday shopping
Date of experience: October 20, 2023
Quick, easy, fast service and I. M very happy with my purchase. It isn't quite as intense a color that I hoped for but it is still beautiful and I am pleased
Lovely stock
Date of experience: May 22, 2022
I love my new 24 K and cultured pearl necklace. It looks so elegant on. It can be dressed up or worn casually. I wish I had gotten it a little longer.
I really love the quality and the prices are quite reasonable.
Date of experience: May 23, 2022
I have been collecting the Gorham Steriling Silver Ornament (now the 53rd Snowflake) and the Sarovski Crystal Annual Ornament every year for over 15 years. I am so excited to see the new additions and order them as soon as they come out. They have been the perfect addition to our Christmas Holiday. Ross -Simons have been the company I order from because they always have the product, they ship them out within 5-7 business days, they are wrapped for shipment (I have never had one arrive broken) and they are always the right price. I have also purchased jewelry from them over the years, for myself and gifts. The quality and style is lovely. I highly recomment them for your jewelry and ornament needs!
I have been doing business with you for over 20 years.
Date of experience: August 29, 2022
This Affirm option is awesome. However, Some of the jewelry looked larger than what they initially appeared in the images on the R&S website. I had to return some pieces due this.
New deals and sales!
Date of experience: July 23, 2022
The product and the shipping service, are both meet my expectations, a very reputable company. Thanks
Various choices and quality!
Date of experience: February 5, 2023
Everything went smoothly, I had no problems. Most Importantly, I am pleasantly pleased with my bracelet.
Date of experience: May 8, 2023
A lovely gold chain and floating opals pendant for my sister's 90th birthday. Just what she asked for.
Date of experience: May 21, 2023
The citrine and pink & white topaz solitaires were eye-catching and beautiful in person! I highly recommend them!
I asked for two ring boxes and was notified of the shipment.
Quality of the gemstones and competitive prices.
Date of experience: April 4, 2023
I've always been very pleased with my orders. This one is for my daughter's 40th birthday. Thank you!
A name and company I can rely on.
Date of experience: January 14, 2023
Found stunning cameo in catalog, ordered and paid. No problems.
It is exactly as pictured, better than I imagined. Love it. It is a gift.
Beautiful, well crafted jewelry.
Date of experience: February 22, 2024
Check out was not as easy as some sites. For example, when I made a mistake, it took me several read-throughs to figure out what the issue was. Frustrating. Otherwise, okay.
Date of experience: October 14, 2022
Adorable piece. Lots of detail. Fast shipping with notifications.
Because of the pin and I could afford it.
Date of experience: May 30, 2024
Very satisfied with the quality and beauty.
I can't wait to show it to all.
Date of experience: May 20, 2024
The Genuine Lira Coin Necklace is beautiful, we are sure your friends and family will love it as well!
It's very pretty but obviously not made great. Will be getting a refund! Love love my ring tho! It's gorgeous! Fits well and looks and feels sturdy!
Date of experience: December 6, 2023
Very well packaged and beautiful jewelry box arrived quickly and was every bit as impressive in person as online. Five stars plus.
Date of experience: December 12, 2023
Quality and prompt. Always impressed with the quality of products. I don't buy big, but I buy often. Always received before predicted delivery time.
My go to. Frequent customer
Date of experience: March 13, 2024
Date of experience: July 26, 2022
For my most recent decade birthday, I treated myself to a lovely pair of earrings with my birthstone. They will always be special to me.
I have ordered several pairs of earrings already and really like ALL of them!
Date of experience: March 30, 2023
I liked that there were photos of the different stone choices.
I saw it on my Facebook page.
Date of experience: June 2, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issue you had with this ring. This is not the experience we want for you as our customer. We have reached out to you to resolve.