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Ross-Simons has a rating of 4.7 stars from 8,799 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,115 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I was impressed by how fast and easy it was to use the phone to change an order made online originally. Delivery time was also sooner than I expected. Good service for a good product.
Date of experience: June 23, 2022
Flawless beautiful experience
Easy to search website and purchase. Good quality products. We will continue to go to RS for our jewelry.
Quality and design
Date of experience: November 30, 2023
Because RS is the best!
Date of experience: October 24, 2022
Date of experience: June 1, 2022
Shopping is great, jewelry is beautiful but it took 3 tries to get checked out. I know the quality of the jewelry so I just kept trying and will shop with Ross-Simons in the future.
They always have what I am looking for.
Just what I wanted to complete my outfit for my grandson’s wedding.
Date of experience: May 21, 2022
Shopping is great, jewelry is beautiful but it took 3 tries to get checked out.
Date of experience: May 14, 2022
Always enjoy shopping for jewelry at Ross-Simons! Their website is easy to navigate and use. Always have great photos of the jewelry and I like that you can see the jewelry on models... very helpful!
Ross-Simons never disappoints!
Date of experience: July 9, 2022
Informational and efficient. I got me a lovely nice workmanship Irish ring that I can pass on to my granddaughter. Some days it's great to be Irish!
Date of experience: November 22, 2023
I originally purchased two Anklets for myself and my granddaughter, we loved the anklet so much I ordered a third one for my daughter in laws birthday.
My husband purchased a 14 k gold bracelet for my birthday from your website. The bracelet was perfect and just what I wanted.
Date of experience: June 22, 2022
I have always been delighted with my purchases from Ross Simons. I received these earrings very promptly and think that the price and quality are very good.
Good quality and fair prices.
Date of experience: July 5, 2022
Earrings came very quickly and they are very nice, but I am disappointed that they do not have backs on them to prevent them from falling off.
A friend told me about your company/
Date of experience: July 18, 2023
I was concerned about what we'd receive and when. I was astounded at how fast we re wives our purchase and very happy with the item itself.
Date of experience: July 26, 2023
I've just received the order today. I wore it for evening. The shine, smoothness and good weight make it a great chain. I like that it's adjustable.
They took care of the issue speedily and gave me refunds.
I like the quality and the prices are affordable on most items I buy.
Date of experience: June 1, 2023
I'm sorry, but I'm going to be returning this merchandise. It doesn't look like it's really sterling silver, and I cannot find a silver stamp on it.
I have purchased jewelry from you in the past.
Date of experience: July 29, 2023
Nice site. Nice necklace chain length guide. But when the coral necklace arrived, it was much smaller than I thought it would be, especially based on price.
Early result of Google search
Date of experience: June 8, 2022
It's always easy to shop at R-S. I'll be returning my item because it's not exactly what I'm looking for. Thanks for having an easy returns policy.
Have purchased many things in the past. Always happy.
Date of experience: October 9, 2023
My daughter selected this item and had it on her Pinterest page. Your company was easy to locate and order on line.
Date of experience: October 27, 2023
I could not be any happier with my purchase. It feels so comfortable on my finger and I love the look. Thanks.
I like what I see…
Date of experience: October 9, 2023
Very easy to navigate the website with clear pictures of the jewelry. No problems like I have experienced with some other websites.
Saw a piece I liked at a reasonable price.
Date of experience: May 27, 2023
Straightforward search rendered a number of possible items for a gift. The earrings I chose were as pretty as viewed on line.
Selections and quality.
Date of experience: September 22, 2023
Love Ross Simons … have ordered several times. Try to get the coupons but can never get one. Would appreciate one. Thank you
I have ordered many times!
Date of experience: March 2, 2023
I am a long time Ross Simon's customer. I found the ring I was looking for, ordered it and had it within two days. It doesn't get any better than that! The ring is absolutely gorgeous! I'm thrilled!
I’ve been a customer for many years. I always go to RS first!
Date of experience: June 25, 2022
Bought ring for my granddaughter.
Ring did not look like photo on website. You cannot make out the initials at all, even turning the ring back and forth in the light.
Date of experience: October 12, 2022
This ring is beautiful, and much better than expected. My basic color palette includes black, white and red, so this ring is the perfect statement piece to set off any outfit.
I receive the catalog.
Date of experience: August 4, 2022
There are such a gorgeous color, I had a ring made from Lariimar, these were a perfect match, thank you! Ross-Simons really do have nice things for a fair price.
I had deal with them many times before. I have faith in them.
Date of experience: June 21, 2022
Received bracelet, First of all, doesn't look near 14k yellow gold, it doesn't look like it thickness matched what was displayed in pic and lastly this is wasting my time!
Comparably more affordable and nicer jewelry
Date of experience: May 18, 2022
Easy to navigate website and find just what I'm looking for.
Items I wanted.
Date of experience: May 27, 2024
It was fine until I got here and had to do a 50 word essay, this is not fine, not fun, and not smart, next time i will just delete your delivery confirmation email,
Date of experience: June 27, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
