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Ross-Simons has a rating of 4.7 stars from 8,801 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,122 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I was asked if I wanted to include a card with the order. Out of habit I said yes and included the sentiment. As usual there was NO card included but no worries, I will never ask for it be again.
Date of experience: October 31, 2022
Great experience shipping was spot on arrived exactly when it was suppose to be delivered also found the website easy to navigate to find what I wanted to buy.
Ross-Simons has a great reputation when it comes to looking for jewelry and compared to other websites had pretty good amount of jewelry to look through.
Simple classic set of gold earrings with a great finish it catches your attention without looking over top.
Date of experience: May 8, 2022
My experience ordering the product was good. The delivery was fast. However, the item is a gift for my niece's upcoming birthday, so it has not yet been worn.
Date of experience: August 8, 2022
Very quick turnaround from order to shipment. Was hoping to get it on a special occasion and got it ahead of time which made it better to plan for.
Price and quick processing.
Date of experience: February 15, 2023
I found the online ordering system to be user friendly. The order arrived ahead of the proposed delivery date. The cross is beautiful, perfect size with a beautiful chain.
I have been looking for this particular design for some months and was excited to see it offered by Ross-Simons.
Date of experience: August 14, 2022
The earrings are lovely. I had a slight mishap in delivery and customer service was right on it. Extremely happy with the service I received.
Date of experience: October 19, 2023
I have not received my order yet.
I returned a bracelet that was too small and ordered a larger size, but it has not arrived.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
The necklace I ordered was of such poor quality that it literally fell apart in my hands. I was so disappointed and sent it back.
The person I spoke with provided me with a return label. I let her know that the necklace I received in the mail broke in my hands. She didn't say that she was sorry to hear this nor did she apologize for the poor quality or for disappointing me as a customer. I thought this was strange.
Good price.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
Thank you for taking the time to share your experience, customer experience is important to us. We apologize a damaged piece was received; this certainly is not normal nor what we want for our customers. We will aim to improve from your insights.
I found your web site fairly easy to navigate. Im pleased with all my purchases although I'm delighted by my find in your clearance section.
I got a catalog and looked through it,
Date of experience: June 12, 2023
I absolutely love their jewelry and they offer several ways of financing which is nice. My ring is so beautiful and I am very pleased
Beautiful rings
Date of experience: May 10, 2023
Ordered ring and received it in 3 days! Style always up to date. So many items to select from. I've ordered for many years from thus company and have never been disappointed!
I'm a former customer if Ross-Simons, love everything I have purchased.
Date of experience: May 27, 2022
Reported to RS that one order contained only one earring. Was advised that I would receive an email about when the incomplete order would be picked up by UPS. No email yet.
See above explanation
Have loved RS jewelry in the past
Date of experience: December 19, 2022
The earrings are really pretty. They are a little smaller than I thought, but are good. Ordering online was easy.
Date of experience: December 5, 2023
Fairly simple. Sadly, the ring just wasn't perfect for my finger but I'm still looking.
I returned the ring and I'll look more at the catalog.
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Date of experience: February 25, 2024
This was a gift from my Cousin and it is perfect! I love Butterflies and these gold earrings are exactly what I wanted because I lost my old ones similar to these.
Date of experience: May 31, 2022
The necklace is beautiful but will blow away in a mild wind if I don't have it on securely attached. The magnetic clasp I ordered with it weighs more than the necklace.
I ordered a Ross-Simons ring from Amazon that I absolutely love!
Date of experience: May 7, 2022
Excellent quality and decent speed for shipping. My only complaint was that the "gift message" was printed on the invoice with the cost of the items, which typically is a no no.
My aunt who passed away used to shop there and loved it.
Date of experience: June 17, 2022
Date of experience: June 9, 2022
Ordering was very easy on their website and I paid extra for express shipping and arrived exactly when it was supposed to. Item that I purchased was high quality and I recommend this site immensely.
They had a hard to find item that I was looking for.
Date of experience: December 22, 2022
I just love the wide array of jewelry choices that you carry and want most all of it! Plus, they make great gifts! I especially love the things from Italy.
Keep up the great work!
I love your jewelry and prices are reasonable as well!
Date of experience: June 19, 2022
The blue topaz tennis bracelet came apart, and the stones were not equal in size, or color. There were several stones larger in size and a bit darker colored that made it look off. Disappointed
Caitlyn was very nice on the phone.
Date of experience: June 7, 2022
It was easy and I still received the bracelet that my wife loved, still on sale when I showed it to her in the Nov/Dec issue of YANKEE on this late date of March 2,2023.
Saw this beautiful bracelet in the Nov/Dec issue of YANKEE magazine.
Date of experience: March 2, 2023
I ordered 8" bracelets and they did not fit like my other 8" bracelets. Hopefully will fit those they are being given to!
The quality is very nice
Date of experience: December 12, 2023
I bought a gold necklace for her birthday! My wife loves it! I bought What can I say? Top quality and top designs!
Tip for consumers:
Top quality!
Products used:
Necklace
Date of experience: February 14, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
It is important to us that all of our customers receive their orders in a timely manner. We regret to learn there may be an issue with delivery of your order. For assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. A member of our team is reaching out to you.