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Ross-Simons has a rating of 4.7 stars from 8,913 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,457 reviews
Cross was in stock, and price was as advertised which was below other competitors pricing. Delivery was on schedule as promised. Text updates were accurate. Thankyou!
Date of experience: December 11, 2024
I ordered two bolo bracelets for Christmas gifts. They arrived quickly and were packaged very nicely. I think they are beautiful and I can't wait to give them to my daughter and daughter-in-law
Date of experience: December 10, 2024
It's been awhile since I last ordered from you, but I've never had cause for complaint. Orders always arrive in a timely fashion. And I am always pleased with my purchases.
Looking for jade bracelet. Found exactly what I wanted at Ross-Simons!
Date of experience: November 25, 2024
My experience? It was fine. I don't really have anything to say. It wasn't much of an "experience"
This is a strange question. I saw the ring. I liked it. I purchased the ring. End of story. N/A N/A N/A N/A N/A
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Date of experience: December 11, 2024
Easy experience I knew what ring I was looking for as I same on Amazon. I read the reviews and took the advise to order up because it is a large ring design it's slightly loose but because of the size (almost an inch?) the size up makes it comfortable. Be worn it for several days since receiving. I really like the design.
I saw ring in Amazon
Date of experience: November 9, 2024
I or my family order the Gorham Christmas ornament each year. Have gotten a few other items as well and have always been happy with your service and products,
Previous customer.
Date of experience: November 25, 2024
Our family is in our 2nd generation of the "gift in the tree" tradition!
It was always a piece of jewelry hidden in the Christmas Tree by my dad, opened on Christmas Eve. When I had the tradition passed down to me, I never thought I could ever afford to keep this going!
Thankfully because of Ross Simons quality, prices and selections, I am able to!
I am one grateful Grammy!
I am always very happy with their jewlery!
Date of experience: November 11, 2024
To be an online jewelry store, it's so easy to find items I want for special people. Items look as good or better when they arrive. I haven't been disappointed yet. In my life.
Date of experience: November 25, 2024
The emerald beats bracelet, the gold part looks ugly and deteriorated. The gold beats looks like almost getting black. Bracelet looks old like it was used.
Date of experience: December 12, 2024
The ring is actually irritating to wear. While it is an attractive setting, the prongs are rough and unfinished. I found it irritating to wear against my skin.
Date of experience: December 11, 2024
Had problem logging on line. I called many times for help. Finally I got an email that the problem was solved and a reset coded to change my password. I can't believe it took so long.
I saw these earrings and I liked them.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 24, 2024
Had problem signing in. I tried to change my password. It did not work. I tried to create a new account. My info was still in the system. I started again and got this far. I may be calling c/s again tomorrow.
I found a good sale on something I liked.
Date of experience: November 15, 2024
Easy to order online. Prompt delivery. These are much smaller than I expected and were very hard to get in and take out. I had to return them because they just weren't what I was looking for.
He spoke decent English but was still somewhat hard to get him to understand what I was asking. I wanted to make sure that I was not going to be charged to return them since they were not what I expected.
Date of experience: December 6, 2024
Easy to order online. Prompt delivery. Found what I was looking for.
Easy to order and at a good price
Date of experience: November 26, 2024
Thank you! Very easy to navigate your website... shipment took a little longer than I am used to but bracelets are beautiful!
Date of experience: January 3, 2025
I shopped these earrings for a couple of months. Every time a new sale was offered the sale price increased. The original price changed as well. Not what I would call a honest sale
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2024
Thank you for your recent order. Our holiday sales promotions do differ weekly. We do show our Black Friday sale was the lowest sale price offered on these earrings in the past 30 days. We hope you love your new earrings, and they are worn in good health and happiness for many years to come. Private message sent.
Fast checkout, ring shines, and loved the pricing! I compared this ring to another store in town and saved so much money when it went on sale. I selected ross and this is my second purchase from this online store.
Date of experience: November 9, 2024
I'm never disappointed with R/S. I've purchased many items from $100 to $4000. I can always count on the quality. It's been 15 years I've shopped with them and I don't think I've ever returned an item. It doesn't get any better than that. I'm getting married soon and I've already picked out a gorgeous lab grown diamond ring. I'm so excited! Thanks R/S you're the best!
Because I'm never disappointed!@
Date of experience: November 1, 2024
Everything was smooth sailing from start to finish. My order arrived earlier than expected. I love my beautiful new ring!
Product availability
Date of experience: January 1, 2025
Ordering was so difficult that I nearly stopped. Then I phoned and was assured the order was being shipped.
Now I get an en email asking me for more info
What is this?
Helpful but later received email contradictory to representative
Date of experience: November 29, 2024
It came wrapped in velvet and the set piece shone like diamonds. It was a dazzling Christmas present from my boyfriend.
Date of experience: December 30, 2024
Purchased 5 necklaces for my granddaughters for Christmas. I can't wait to give it to them! The price was right, and it can be worn every day. Ordering was easy and arrived in a few days.
Date of experience: November 30, 2024
Easy purchase and such fast delivery! Will make another purchase in future. Please send me information when sterling silver ornaments go on sale
Nice silver ornaments
Date of experience: December 29, 2024
Purchased a necklace. Was what I expected. I received it through the mail In good time. Will be shopping with them again
Date of experience: December 29, 2024
The package arrived one day late but brought a big smile to my daughter's face when she opened the box. Customer service was very good.
The customer service was very good.
Date of experience: December 28, 2024
It was quick and easy to order on line. Just a few min to complete the transaction. My package came within two days. Great experience
Date of experience: December 28, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We understand you were having an issue logging into our website. Your previous orders were placed as a guest, your email address was not yet registered with us, therefore would not have received the automated password reset when requested. We have taken care of this for you and merged all orders onto your profile. Private message sent.