- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Ross-Simons has a rating of 4.7 stars from 8,809 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,131 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
The blue and gold fleur de lis ring is stunning! It fits well and provides an elegant and stylish look. I love it!
Their reputation.
Date of experience: September 28, 2023
Very beautiful and well made. My mother is very happy with the ring and will likely be ordering another ring from Ross later.
Date of experience: September 17, 2023
Great designs, loved the products. The online shopping experience was excellent, simple and easy. Delivery as promised and the delivered product met expectations.
Great designs
Date of experience: May 28, 2022
Never remembers my email and password. When I put it in. It says something is incorrect? Email or password. Not getting VIP POINTS
Date of experience: July 22, 2023
Ordering was easy, delivery was satisfactory. The baby spoon was very small and disappointing. There should be a better description of the item.
I have shopped here before
Date of experience: July 28, 2023
I received this ring today and I love it. This is my second purchase. I will be a repeat customer of Ross-Simons., s
Discovered it online and was extremely satisfied with my first purchase, so I don't hesitate to continue to be a customer.
Date of experience: May 30, 2023
I have ordered several times from this company and have never had a problem. Products are high quality and items are packaged well.
Past customer.
Date of experience: February 12, 2023
Ordered two products. One i was very happy with and the other i returned because it was a little smaller than i thought.
Date of experience: March 20, 2023
I ordered a silver barbell rattle as a gift and it was smaller that the one I had previously ordered. Same good quality.
I have had good experiences with Ross-Simons. I will use them again.
Date of experience: February 23, 2023
I love shopping at Ross-Simons! They offer beautiful jewelry at affordable prices and my shopping ecperiences have been a breeze. Love all I"ve purchaded so far Will definitely shop here again!
Had shopped there before, always with s good experience.
Date of experience: August 21, 2022
The overall experience with ordering was good. The gold over sterling beaded necklace was too orange for my taste. It was a nice necklace... but I did not like the color. I will return it.
I had ordered the 3 strand shell pearl necklace before and liked it very much.
Date of experience: July 23, 2022
The gift I ordered arrived without being wrapped, which I had requested. Thank goodness because the anklet looks really cheap and I won't be giving it as the birthday gift for which it was intended.
I’ve purchased jewelry and received jewelry from Ross Simon for many years.
Date of experience: August 2, 2022
The photo of these earrings made the diamonds look much larger. You practically can't see them at all and the earrings are really small. Too high a price for such a small set of earrings.
Date of experience: June 12, 2022
Date of experience: June 5, 2022
I should have paid closer attention to the sizes in the descriptions. All three pieces caused me to have the same thought when I checked them: It is smaller than I expected.
I have purchased jewelry here before!
Date of experience: December 4, 2022
I would like to see a nicer-looking box with the earrings, I have bought many earrings and never have seen them packaged in a bag. The packaging makes the gift look better.
Beautiful earrings
Date of experience: August 11, 2022
The lapis lacks the luster and color of quality lapis is not there. They look like plastic beads. I'm returning the necklace.
Products used:
None
Date of experience: December 5, 2023
I found my purchase to be very small and weightless on the gold vs the pricing. I can do better on quality for the money elsewhere
Date of experience: October 7, 2023
The ring is beautiful, looks just like it is online. Very classy and definitely a family heirloom piece. Happy with it and glad I bought it.
Like their jewelry, they’ve unusual designs and the quality is good
Date of experience: June 28, 2023
Great web site easy to navigate! The earrings were flawless and the price was fantastic! Will continue to buy in the future.
Date of experience: November 29, 2023
This was the second time ordering this item. Since my granddaughter loved the one she received I decided to give one to my niece for her high school graduation.
Always have the best selection.
Date of experience: May 25, 2022
I have ordered from Ross-Simons for many years and have always been happy with my selections with few exceptions. The bracelet I ordered was as expected.
Easy shopping
It served the purpose
Date of experience: May 8, 2022
The ad graphics are much more beautiful than the ring I received. The sapphire was so dark it looked nearly black, which was disappointing. I decided to return it
The customer service representative was very helpful and provided me with the information I needed to return the ring.
Internet ads
Date of experience: June 16, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn that you were disappointed with the earrings you received. In an effort to better show the scale, we include an alternate image of the earrings being worn and provide the sizing under product details. We offer a 30-day return policy for all our orders. Please call us at 1-800-835-0919, a member of our customer service team will be happy to assist you.