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Ross-Simons has a rating of 4.7 stars from 8,809 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,131 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
I am a VP member, which allows me to shop and receive my items the next day. Shipped to my sisters to various states and return items if I am unsatisfied or for repair.
Ross-Simons has a variety of jewelry choices for great prices.
Date of experience: June 22, 2022
Site is easy to use and deals are great. The speed with which the items are delivered is amazing! I have been satisfied with all my purchases and will continue to shop with you.
Date of experience: November 13, 2022
The lab created opals Could definitely have more fire to them. I was very disappointed in the topaz stones surrounding the opals and in particular the one solitaire topaz from which the opal dangles.
I like style I earrings.
Date of experience: August 9, 2022
They are adorable. They are very tiny, so be prepared. I was looking for tiny, so I'm happy. Appear sturdy and quality made.
Date of experience: January 9, 2024
This is a beautiful ring but the side stones are a bit larger than I expected causing the ring to be too wide for my finger. It is not a comfortable ring for me to wear.
Date of experience: May 23, 2022
My bracelet was as beautiful in person as advertised. Received in a timely manner. Will be ordering more.
Just decided to give them a try
Date of experience: May 27, 2023
Love your jewelry—but it is expensive. I can't help myself—I splurge because I deserve it and it's gorgeous.
Been eyeing your catalogs for months.
Date of experience: June 4, 2023
I love the earrings even thought I mistakenly returned it but requested to be sent back to me. Excellent earrings. Thanks
The customer service agent was successfully and excellent in answering and helping me with my questions. Lovely person and I give her an AAA+++
Date of experience: December 19, 2023
Great product and delivery. Delicate, pretty ring, very comfortable to wear and looks great with lots of outfits.
Trusted Vendor
Date of experience: May 4, 2023
Perfect. I'm a rare buyer but frequent looker. This was right price, right product at the right time..
Product choice. CZ in sterling silver at the right price.
Date of experience: August 19, 2023
Love the quality of merchandise with the ease of purchasing. Never any problem. Delivery is always on time.
Date of experience: February 10, 2023
I ordered a beautiful 2023 Gorham Sterling Silver ornament. The ornament is nice but the ribbon to hang it with is missing.
Convenience.
Date of experience: July 16, 2023
My first order was a good experience. The chain I ordered is more beautiful than I expected, and the price was amazing.
They had what I was looking for
Date of experience: March 26, 2023
Gold earrings and necklaces are always advertised as larger than they are and I have had to return items more than once.
Looking for 14kt Gold jewelry
Date of experience: August 16, 2023
Looks like a million bucks for a fraction of the cost. The post is difficult to push through the hole in the back.
Good company for jewelry
Date of experience: January 3, 2024
I have had good experiences ordering from you in the past
Date of experience: June 16, 2022
It is very pretty but i haven't been able to wear it yet i cannot untangle the chain. Hopefully one day or i guess i can buy a chain for it.
Great quality from previous purchases!
Date of experience: January 2, 2023
I plan on returning the item most likely. Online picture was not very descriptive there were not many pictures just one so the item was not how I had pictured it.
Because in the past I’ve been very satisfied with your products. And if not you have an excellent return program
Date of experience: July 23, 2022
Clasps on the several pieces ordered are so small they are difficult to put on and off. Now I will have to have the clasps replaced at a jewelers. Not convenient.
Date of experience: August 1, 2022
I need three boxes, one for each item. There is no where to check to make sure that is what I get. I received lovely packaging with each item. Thank you
The product is good and so is the service.
Date of experience: June 10, 2022
The first several times I tried to order from your website I couldn't make it work. Finally I did and I have my ring as of today.
Good person to talk to but we couldn’t find the ring I wanted. Not her fault.
You had a product I liked.
Date of experience: February 7, 2023
Love it! Love the pieces I've bought, they are high quality and I've had many compliments on all them all.
I had to return one ring. It was too wide. No questions asked. Shipped it back and was refunded. Just that easy!
Date of experience: December 30, 2023
The time between order and delivery was excellent. I have ordered from other jewelry retailers and have had to wait months to get my order.
Great service
First I ordered from Facebook ad.
Date of experience: April 1, 2023
I always look forward to my delivery
Looking forward to seeing my granddaughter face when she opens her gift at Christmas
Date of experience: December 3, 2023
Hoped early arrival and I was so happy and was very excited with quality
Past great experiences and good quality and value
I love window shopping for future purchases
Date of experience: September 10, 2023
The products here are lovely, but I ordered one bracelet that arrived defective. I re-ordered another bracelet and they sent the wrong one. Very frustrating.
Date of experience: May 23, 2022
Great website. Great selection. Easy to use.
Date of experience: May 15, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret the issues and have inspected inventory to ensure this will not be an issue going forward.