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Ross-Simons has a rating of 4.7 stars from 8,815 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,142 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Loved them! Bought 2 rings, one ruby and diamond, one tiny diamonds. Both delicate and dainty and exactly what I wanted.
Beautiful jewelry
Date of experience: June 29, 2023
Definitely something new and different for the woman who has everything. Tasteful and understated for the dog lover in your life.
Date of experience: July 7, 2023
I enjoy my purchases from Ross Simon's. The quality has been outstanding and gifts of Ross Simon's have been wonderfully received.
Quality and prompt shipping
Date of experience: December 30, 2022
I wanted this as a layering piece. If is perfect! The size of the pearl is just right at the neckline.
Great jewelry at good prices.
Date of experience: March 18, 2023
I loved the look of the necklace on-line and realized it has a dual purpose---eye glass holder if needed. I prefer to wear it as a necklace
I liked the product.
Date of experience: October 6, 2023
I placed on order on line, it was easy. I found what I was looking for by putting my requests in Search. When the items came they looked exactly the same as online. I was pleased.
Saw an ad on my iPad.
I requested specific gems on search and found what I wanted. Easy.
Date of experience: May 6, 2022
The quality and craftsmanship of the bracelet is excellent. I wear multiple bracelets. This bracelet would look excellent on its own.
Great prices
Date of experience: May 10, 2023
I am pleased with the quality, fit and design of this ring
I've been looking at this ring for a long time.
Date of experience: December 29, 2022
I ordered a size 9 and received a size 12.
I now have to return the 12 in order to get the correct size anniversary ring.
It did however arrive on our anniversary day so I was pleased with delivery!
Very happy with instructions on how to correct the size issue.
I have been happy with all previous merchandise and deliveries.
Date of experience: August 10, 2022
Found items I have been looking for. Great price and easy ordering. I had been looking for a pearl and yellow gold ring to compliment pearl earrings I already owned. Perfect match.
Date of experience: November 6, 2022
I just received my new earrings and my monogram initials necklace. I love both of them. I treated myself to these and am so happy I did.
I love Ross Simons!
Date of experience: April 5, 2023
It was so easy to order and I was surprised at how quickly the order arrived. The earrings are beautiful and nicer than I expected, good quality, well made, and just beautiful!
Date of experience: May 5, 2022
The bracelet broke on the first day of use. This is the second unsuccessful purchase. I returned the bracelet for a replacement and paid $4.70 for it.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 15, 2022
The ring is pretty. Beware of using the measuring tool on the website. I ordered an 8 but the ring is too big for my ring finger. Will have to wear it on my middle finger
Date of experience: June 17, 2022
The earrings are so 'tiny' that I don't know if they will make it around the ear lobe. The necklace is so tiny that I not at all sure she will ever wear it.
I called to find out if and when they shipped and when I was likely to receive them.
Birthday Present...
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2022
We hope the gift recipient loves the earrings and necklace. Representing size online is a challenge. Our goal is to make shopping from home easier by including all the measurements and sizes of our jewelry. In addition, the photos of the jewelry are from our inventory and shown on our model for the best representation of the size. If she needs to exchange, let us know. Email confirmations are sent for order placement and shipment.
Date of experience: June 17, 2022
I receive my order with Post Office save. I am satisfied with my purchase. The ring is beautiful just want I wanted. Thank you
Sometimes you find a good item and the price is just right.
Date of experience: January 10, 2023
The earrings were smaller than expected. They are pretty but they looked more dominant in the photos.
Date of experience: July 19, 2023
Your product will arrive quickly! The quality is gorgeous, as well as the packaging. I highly recommend.
Date of experience: March 5, 2023
Disappointed with the necklace clasp. Very difficult to open and close once you put the necklace on.
Date of experience: April 30, 2023
From the time I put my order in it was an easy checkout. My order came in 5 days and I was not disappointed with the quality! I love my new necklace and get compliments on it all the time.
Because of quality and price and being able to shop at home for the jewelry I wanted.
Date of experience: July 22, 2022
Beautiful jewelry and reasonable pricing. I have ordered several pieces for gifts and for myself
Thanks r-s.
Pricing and wonderful selection. I have been looking at these earrings and decided NOW was the time to order
Date of experience: May 3, 2023
Everything went well.
A ring caught my eye on the web, I ordered it. When it arrived it looked like it did on the web. I love the look of the ring, it's well made, and is comfortable to wear.
Date of experience: May 6, 2022
Have always loved Ross Simons and have been gone too long. Excellent products, selections and customer service.
Date of experience: February 19, 2023
Ordered earrings on Thursday before Mothers Day. Paid for overnight delivery. They were delivered on Monday after Mothers Day. Was refunded the overnight charge.
See previous answers
My wife found a pair of earrings she wanted.
Wife’s choice.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2022
We do apologize for the issues you have had with the delivery of your order. We are happy one of our agents was able to assist you with a refund for shipping.
Always a great, user friendly website experience. Quality merchandise--great service and very prompt shipping.
Great products and selection.
Date of experience: January 14, 2024
Easy to order online; received in a few days(. Beautiful emerald and "diamond" ring that is very sparkly.
Date of experience: January 15, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We never like to learn there is an issue with a piece that was received. If there is an issue, we do ask that you please contact us within 30-days of receipt for resolution. A prepaid return label was provided.