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Ross-Simons has a rating of 4.7 stars from 8,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,157 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Easy to order online; received in a few days(. Beautiful emerald and "diamond" ring that is very sparkly.
Date of experience: January 15, 2024
I am worried about the size. I love the bracelet but I don't know if it will my daughter it seems awfully small!
Date of experience: November 27, 2023
The 2 items I got were shipped very quickly. The product was better than I expected. The computer pictures didn't do the items just-us. Very happy with my purchases.
Found a pictures in a magazine. I will be buying a lot more!
Date of experience: June 22, 2022
I've ordered several items from Ross-Simons and I have not been disappointed. Quick shipping and so far, all of my items have been of very good quality and value.
Very responsive and helpful.
I chose Ross-Simons because I trust the value, and the items are unique and beautiful. Shipping and delivery are quick and reliable. Also, I like the money back guarantee should I need to return or exchange.
Date of experience: May 26, 2022
So-so…I ordered a set of four, a set of three and two stand alone rings. ONE ring out of all those looked like gold. The others were that reddish, brassy look. I return all but the one.
Lovely choices and great prices
Date of experience: May 8, 2022
Found just what I was looking for, and it was on sale too! I was pleasantly surprised how quickly my order was processed and shipped. It arrived on my birthday! Thank you Ross-Simons!
A friend gave me money to treat myself for my birthday. I wanted to find a quality piece and lucked out finding it on sale.
Date of experience: June 29, 2022
Lots of beautiful selections here! They are an honest company with lots of beautiful jewelry. I had a problem with a delivery and they fixed it immediately. They were warm, kind and helpful.
I wanted the quiet time to shop online.
Date of experience: July 19, 2022
The bracelet was as lovely as it looked online! It came in a beautiful pouch and in a box
Also the gift wrapping was great
I know my niece will love this bracelet as a graduation gift
It has a outstanding reputation
Date of experience: May 25, 2022
Fast delivery and the box was very nicely wrapped. My wife was very impressed with the quality of the ring. Thanks
Great deals
Date of experience: December 17, 2023
I have been a customer for 20+ years. I trust you. If I don't like the item I can return it. I TRUST YOU. Can't say that for many companies today.
Date of experience: May 2, 2023
I was so pleased with Ross-Simons' jewelry until I became a member. The membership pays for itself. I am a jewelry lover and I have shopped at Ross-Simons online for years.
Past experience with Ross-Simon prompted me to buy my jewelry at Ross- Simon.
Date of experience: June 15, 2022
The earring was beautiful but the necklace was super thin. I didn't even try it on before starting the return process. The diamond cross was beautiful but too small for me
I brought items from you before and trust your company
Date of experience: August 18, 2022
I had no trouble locating the item that I was looking for. The sale completion process was fast and simple.
Recommend site
Date of experience: May 14, 2023
The website is easy to use. Items have great description and great photos to help you decide what you want.
Great products.
Date of experience: July 2, 2023
Love the necklace. It came in a timely manner with a nice box. Beautiful product, very shiny. Love it
Date of experience: December 1, 2023
The topaz is paler than pictured and the sapphires are darker than pictured. Still worth keeping but a little disappointed.
Date of experience: September 21, 2023
Have purchased a few personalized necklaces for gifts and have been very pleased with quality and durability of product, ease of ordering and timing of delivery.
Repeat customer
Date of experience: July 14, 2022
I purchased these earrings as a gift for a granddaughter. If she likes them as well as I do, she'll be very pleased!
I discovered Ross-Simons while I was online and saw several pieces I liked, so I looked at some other pieces. The earrings I chose were a good value, in my opinion. I’m likely to purchase other items in the future.
Date of experience: September 24, 2023
The ordering process was smooth and efficient. However, the item I purchased was much smaller than i
Date of experience: December 23, 2023
Found what I was looking for and navigating the purchase was quick and easy. Now, just hope the ring fits.
I have made several purchases from R-S over the years (from jewelry to dining), and your merchandise stands the test of time.
Date of experience: February 1, 2023
I loved the cross pendant but the chain was way to short and way to delicate. The chain need to be a bit longer and stronger.
Date of experience: December 27, 2023
What is easy to search online and find the product I wanted. The selection was decent. The pricing was good.
Good quality at fair prices
Date of experience: February 10, 2023
Waiting for the arrival of merchandise was frustrating. Ordered for my birthday and it arrived on the day of! Ironic.
It’s my go to for jewelry.
Date of experience: August 18, 2023
Beautiful selections and fair prices. Easy to use website, thank you and I'm looking forward to my necklace and bracelet.
Date of experience: May 7, 2023
My ring arrived in a very timely manner and was as beautiful as the picture. The size was also perfect.
Saw a picture of the ring on an ad on the internet.
Date of experience: August 21, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
