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Ross-Simons has a rating of 4.7 stars from 8,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,157 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
Love the look and price of the ring. It was delivered quickly and is just as the pictures depicted. As always, totally satisfied with the purchase and service.
My regular outlet for fine jewelry. Love the "Pure" products
Date of experience: October 18, 2022
Easy to use web site... beautiful jewelry
I have used before and love the things I get. Excellent values.
Date of experience: September 16, 2022
Date of experience: May 9, 2022
I ordered 2 necklaces for gifts love them. Hard to believe the quality while still being affordable.
Date of experience: January 7, 2024
I got my ring and it was beautiful but I ordered a size to small. And they got it taken care of right away even tho it was my fault.
I like the different styles and colors of jewelry.
Date of experience: October 27, 2023
Satisfied but...Wish it was a complete set instead of buying single piece, if it was a set feel like could save some $$$$$
Date of experience: September 4, 2023
Very easy to order, as with most people now it's so easy to order on line and have it sent to your home, you can always have it sent to another home when it's a gift.
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Date of experience: November 16, 2022
Date of experience: November 9, 2022
The shipping was fast. I'm disappointed in the color of the pink quartz ring and earrings. I was hoping they were more pink. They actually are more of a garnet color and darker than I wanted.
I had brought earrings before.
I wanted some pink jewelry.
Date of experience: May 7, 2022
Very impressive holiday necklace. My wife was thrilled! The necklace looks much better in person than the image in the internet.
Date of experience: December 1, 2023
I love the pearl jewelry from Ross-Simon and loved the ones I just received. I just ordered the wrong sized pearl on the necklace. It's huge! But I still like it! Thank you.
Date of experience: June 19, 2022
Easy to order and the earrings are perfect! They are lightweight and look more expensive than they really were
Date of experience: October 28, 2023
Your photography of items far exceeds the realistic size of items. I am very disappointed in both items I ordered and will be returning both.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2023
Date of experience: May 25, 2023
Great value
Date of experience: June 5, 2022
The diamond necklace was beautiful but the diamond bracelet looked nothing like the picture and the diamonds are very low quality and dirty. Super disappointed.
Good pricing
Date of experience: March 19, 2022
I am just delighted with the service and the beautiful packaging of the earrings I purchased. I am hoping to make another order very soon.
I ordered three sizes of sterling silver earrings.
Date of experience: September 7, 2023
Horn looks as good in person as it did in the catalog. Very happy with the whole shopping experience.
They had more horns to choose from.
Date of experience: October 1, 2023
I was impressed with the quality of the silver chains I purchased. I was afraid they'd be too thin and ready the break, but they seem too be quite sturdy. Hourly they don't wear it as I wear them.
Looks and price
I was looking for thin (but not too thin) chains for my pendants, that looked like good quality and didn't cost an arm and a leg and these fit the bill!
Date of experience: May 18, 2022
The necklace I purchased was lovely although the chain was too delicate. Also I gave it four stars because the chain was so tangled it took 20 minutes untangle.
Date of experience: July 25, 2022
Ordered two pieces of jewelry-a necklace and a pair of earrings. Love both pieces and wore the necklace today! Arrived promptly and very satisfied with the quality!
I've been purchasing from Ross-Simons for several years. Love the gemstone especially!
Date of experience: June 8, 2022
I was able to locate the item I was looking for quickly and easily on Ross-Simons website. Great price and fantastic quality. My item shipped and was received quickly.
Well known reputation in the industry for quality.
Date of experience: November 17, 2022
The jewel itself is beautiful and memorable, but the closure of the medallion (reliquary) is not good because it does not close and remains open.
The delivery was personal and the packaging was good.
Date of experience: August 31, 2022
I absolutely delighted with my green amethyst earrings and ring. The earrings are comfortable on my ears and look great. The ring is perfect
I love the jewelry
Date of experience: July 10, 2023
Needed help, got it from a very nice lady. I needed a little help placing m order and she was very polite and helpful
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Date of experience: October 4, 2023
I could not find the engagement ring with the center stone and the setting that I liked. I called twice and the attendant, could not help me either on both times
I've purchased before, but I was disappointed this time.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2022
We regret to learn you could not find the engagement ring with the center stone and the setting that you liked. We frequently receive new items into stock. Please check back as we may receive a ring into stock that will be in the style you like.
Earrings were very flimsy and one kept falling out of my ear. For the price I expected better quality.
Products used:
Earrings
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2023
We regret to learn of the issue with the earrings received, this is not typical nor the experience we want for our customers. Request the return online or call 800-521-7677 24/7 for assistance. Private message sent.
This item was purchased for a young teenager's birthday. I was impressed with its quality and with how quickly a personalized item was shipped.
I liked the item’s look online.
Date of experience: February 24, 2023
Bought a bracelet to wear as a necklace with an anklet clipped on for length; love it... bought two more bracelets to make it a full necklace instead... love it even more!
Love the sunflower!
Date of experience: June 3, 2022
Website is easy to navigate
Clear pictures and accurate descriptions.
Easy to order.
Prompt shipping.
I have ordered previously and have been pleased with my purchases
Date of experience: June 26, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We appreciate the feedback. Our Estate Team plans to inspect the pieces more closely against the photos to see how to better represent them.