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Ross-Simons has a rating of 4.7 stars from 8,817 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,169 reviews
The earrings I ordered at as described and quite lovely. One pair were monogrammed earrings. When they arrived I realized I'd been sent the wrong initials. I called customer service right away and the rep immediately corrected the problem and expedited a new pair for me. The correct pair arrived a few days later. I was impressed from start to finish with the process.
I called customer service to find out where my item was because tracking showed it was only 2 hours away from me for 4 days Customer service told me to call USPS What kind of service is that? Then they send me an email telling me that is not what they meant? The shipper is the one that can check on an order, not the receiver
You don't need both a phone number and email to update me on the status of my order. Too much information requested.
Only place I could find pink earrings I liked, hopefully they actually are pink- not slightly off-white. I have been disappointed before by the color shown versus the color received.
Date of experience: June 11, 2023
Easy to use. Received my jewelry within 3 days. Fast service.Earrings were perfect. Just what I was looking for.
Date of experience: February 13, 2023
Quick and easy to order. I needed the extra inch for my ankle but now it seems too loose
Can this be redesigned
Bought other products I love
Date of experience: June 13, 2023
I can always find the perfect item to fit any occasion, and it's delivered on time with me having too stress about anything!
Date of experience: May 7, 2023
Usually love Ross- Simon's jewelry but my last purchase, the earrings, were much smaller than pictured.
Long time customer
Date of experience: June 20, 2023
I bought these to match my monogram necklace and matching bracelet, I love them!
Date of experience: May 10, 2024
Ring feels too thick on my short, stubby fingers. Will be returning it and maybe purchasing another.
Date of experience: February 19, 2023
I bought these earrings for my daughter's upcoming wedding. They are absolutely gorgeous. Can't wait to wear them!
Date of experience: February 18, 2023
Overall experience very good. The bracelet was a disappointment. Light weight and flimsy. Earrings were GREAT!
Like the quality of the products. Came up on my email.
Date of experience: February 20, 2023
These earrings that are "gold over sterling silver" look cheap. The color of them is too fake looking.
I have ordered from Ross-Simons before and really liked the jewelry.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2023
We always hope that you love the item you receive, but If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online. Our team can be reached 24 hours a day, 7 days a week for assistance at (800) 835-0919. We appreciate your feedback.
Easy ordering and great selection of items. I have ordered several things from this company over the years.
Date of experience: March 5, 2023
I appreciate having the option to choose different ways of paying.
Ross-Simons is a really good jewelry store & they will always have my business.
I love the jewelry & other collectibles they sell.
Customer service is always friendly & helpful.
Date of experience: February 26, 2023
The website was fine, but the jewelry was crappie. No sparkling for that heart necklace!: I won't ever shop their again.
Date of experience: November 11, 2023
I wanted a heart shaped pendant with a 20" chain and you had it. Yay!
Date of experience: November 4, 2023
Purchased this necklace for my best friend's birthday - she was ecstatic! So genuine! Dainty gold chain; she says it was exquisit!
I found exactly what I was fooling for -
Date of experience: July 10, 2023
Hard to get photo uploaded, but when I could. Straight forward & user-friendly (for photo Jewelry). Great looking "affordable" product! But, do wish I could-of gotten that in white/14k...
Was requested of me
Date of experience: October 18, 2022
Was requested of me
Date of experience: October 10, 2022
I am a little disappointed in a set which has many colors of pearl earrings with CZ studded stainless steel jackets. Some of the earrings are not equal in size. I will be returning this set.
Date of experience: July 15, 2022
It was great, no issues and my earrings are beautiful!
Date of experience: May 15, 2024
Great Service. The pearl on the necklace is larger in person than shown on the pics. Might be returning if my daughter doesnt like it.
Date of experience: December 15, 2023
Beautiful blue dangle earrings with silver accents. Awesome quality
Date of experience: May 16, 2024
Quality and discounts offered
Date of experience: April 3, 2024
Never had a negative experience. Pleased with all my purchases.
Date of experience: May 16, 2024
Have ordered from them before. I'm happy with them.
Date of experience: July 6, 2022
I ordered gift and paid an no additional $10 for 2 day delivery. The gift arrived 5 days later.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Orders placed after 1:00PM eastern standard time as this one was, will ship the next business day. Our website provides the estimated delivery at time of checkout on all orders shipping via express or overnight. This order was placed at 10:57PM EST and shipped Thursday 3/28 via the express shipping as requested. UPS does not count weekends as regular business days; therefore, an express shipment would arrive on the 2nd business day after shipping, which was Monday 4/1/24. A weekend delivery would require an overnight with Saturday delivery shipping request. A member of our team has reached out privately.
Date of experience: April 23, 2023
Very easy to place order
Easy to exchange
Nice customer service
Love the look of ring
Date of experience: May 14, 2024
The earrings' clip came loose. I used nose plyers to tighten them. I hope they will stay tight. The design seems to be very flimsy.
They had 18K products.
Date of experience: June 1, 2023
One item good out of eight
I have so many things I could say about this place but I will stick to the current item my husband ordered it for me on 5 February the entire site said will be there guaranteed by Valentine's Day today is the 16th it said it's been sitting at the post office for 10 days called my post office and they don't have it talk to the representative and she said it's because he did not specify the 14th I said where is it as it's obviously lost the girl said I must wait at least until the last day of February seriously how many people you know when their item is lost are told they have to wait why would I wait on something that has been lost through no fault of my own plus they want me to buy another item I wouldn't buy item from them again if my hands were held above to burning coals
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
The monogram pieces are a classic! Glad you are able to enjoy the set. Thank you for shopping with Ross-Simons.