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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,835 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    927
  • Shipping
    47
  • Quality
    7485

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.9%
Positive
3,442
Neutral
153
Negative
111
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48,237 reviews

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Reviews (8,835)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (120) customer service (463) quality products (109) christmas gift (98) sterling silver (102) ross simons (1118) post office (17)
Thumbnail of user michellem3852
Utah
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Easy to navigate, flips back and forth from individual items to the overall lists easily. Big variety although not much that I want today.

Reason I chose this business:

Availability, ease of shopping. I receive catalogs, so know what to look for.

Quality

Date of experience: June 8, 2022

Thumbnail of user s.w4
Florida
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

The earrings received were as they appeared online and arrived even before expected. Overall, it was a good experience for a first time purchase.

Reason I chose this business:

Quality of the product.

Quality

Date of experience: August 5, 2022

Thumbnail of user sibylm6
Illinois
2 reviews
0 helpful votes
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May 9th, 2022
Verified purchase

I've purchased a few items from Ross-Simons but this recently piece is the most beautiful yet. It was a gift for Mother's Day and very well received.

Reason I chose this business:

Great items at reasonable prices!

Reason I chose this product:

The bracelet for my elderly Mom was styled in a way, she could wear it without assistance getting it on because of her arthritic fingers. Lovely piece!

Quality

Date of experience: May 9, 2022

Thumbnail of user marthal873
Pennsylvania
1 review
2 helpful votes
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September 25th, 2022
Verified purchase

Bought two necklaces from Ross-Simons and love them both! I can always count on finding very nice jewelry from the vast selection R-S has.

Reason I chose this business:

I know they have great quality jewelry and great fast shipping.

Quality

Date of experience: September 25, 2022

Thumbnail of user chuckh293
Pennsylvania
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

Smooth and efficient. I'm glad I came directly to your site because I would not have found the earrings using google or duck-duck-go shopping.

Reason I chose this business:

Reputation and selection

Quality

Date of experience: December 14, 2022

Thumbnail of user teresaa549
Ohio
1 review
1 helpful vote
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June 2nd, 2022
Verified purchase

Great discounts, easy to order, wonderful that there is no shipping... always high quality jewelry. I love giving Ross Simon's jewelry as gifts.

Reason I chose this business:

Great quality and prices

Quality

Date of experience: June 2, 2022

Thumbnail of user pennyr202
Massachusetts
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Everything from Ross-Simons is always beautiful. The selection seems endless - I need more fingers and arms to wear everything that catches my eye!

Reason I chose this business:

Quality workmanship, beautiful items and always a great value!

Quality

Date of experience: July 16, 2022

Thumbnail of user merryt9
Florida
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

The stones are dull and chipped on my ruby bracelet. I have many other pieces and satisfied with them. This was a disappointment.

Reason I chose this business:

I have purchased many other pieces and loved them.

Reason I chose this product:

I lost my first bracelet and was replacing it. The other bracelet was lovely. Very disappointed in the replacement.

Quality

Date of experience: May 5, 2022

Thumbnail of user suzanneb877
California
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Had a little trouble getting my VIP certificate applied.
The ring arrived with NO RING SIZE MARKED, and it was way too small.

Reason I chose this business:

I have shopped Ross-Simons FOR YEARS AND YEARS.

Quality

Date of experience: May 6, 2023

Thumbnail of user johnf4408
Michigan
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

BUT... way to many email ads! Promotional discounts are fine but received after order was placed and not useable before expired. No value.

Reason I chose this business:

Good selection

Quality

Date of experience: September 8, 2022

Thumbnail of user karenp2111
Maryland
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

So much smaller than I expected. Would have liked it to be a little bigger. Should send a magnifying glass with the product.

Reason I chose this product:

Christening

Quality

Date of experience: May 10, 2022

Thumbnail of user louisb499
Massachusetts
1 review
0 helpful votes
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December 20th, 2022
Verified purchase

Easy to navigate web site. My order came in within 48 hours from the date of purchase. The prices online were great.

Quality

Date of experience: December 20, 2022

Thumbnail of user heathert617
Colorado
1 review
1 helpful vote
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October 14th, 2022
Verified purchase
• Updated review

Advertised as very pale pink, high clarity sapphires in the ring. Received a dark, watermelon colored set of stones and terrible clarity.

Reason I chose this business:

Prior customer

Quality

Date of experience: October 14, 2022

Always have great service with Ross Simons
May 24th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Prior Customer

Date of experience: May 24, 2022

Thumbnail of user lynna411
Oregon
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

Shopping was easy, thank you!
Nice selection of eternity rings!
Needed rings for vacation super pleased with these two look great together

Reason I chose this business:

Sale for July! Been eyeing the eternity ring for sometime, but free shipping & sale cinched the purchase!

Date of experience: July 5, 2022

Thumbnail of user shekettak
Maryland
1 review
0 helpful votes
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May 25th, 2022
Verified purchase

Trying to apply my vip rewards was a little confusing at first, but once i figured it out the experience was great.

Reason I chose this business:

I found the earrings I really wanted

Quality

Date of experience: May 25, 2022

Thumbnail of user eunl4
Virginia
1 review
0 helpful votes
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August 31st, 2022
Verified purchase

Was very please with the price and quality of the silver, adjustable chain!
Will definitely consider ordering from here again. Thank you.

Reason I chose this business:

Affordable price

Quality

Date of experience: August 31, 2022

Thumbnail of user qr13
California
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

Returns are not correct when returning multiple items in the same box. We should only be charged once, not for each return.

Ugh.

Service
Quality

Date of experience: October 26, 2022

Thumbnail of user samanthab616
Minnesota
2 reviews
0 helpful votes
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October 26th, 2022
Verified purchase

Absolutely gorgeous ring for an even more gorgeous price! Love it and am so happy I found this site! Extremely high quality!

Reason I chose this business:

I actually just stumbled upon the site while searching for a replacement ring that was stolen from me during my travels in Norway two years ago

Quality

Date of experience: October 26, 2022

Thumbnail of user maryw3136
Oklahoma
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

I received my item earlier than expected. Item was exactly as described online shopping. Appreciate the tips on caring for your jewelry.

Reason I chose this business:

Have ordered jewelry from Ross-Simons. Service has always been professional and focused on assisting me in the choices I make. Prices and sale prices are good.

Quality

Date of experience: July 31, 2022

Thumbnail of user sylviar284
Texas
2 reviews
0 helpful votes
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June 8th, 2022
Verified purchase
• Updated review

Love the sales, because of them Ian able to make purchases. A big incentive for me is the free shipping. Beautiful jewelry.

Reason I chose this business:

Beautiful items, earrings were the perfect size I was looking for, simple - to wear every day.

Quality

Date of experience: June 8, 2022

Love the sales
June 1st, 2022
Verified site experience
• Previous review
Reason I chose this business:

Beautiful items

Date of experience: June 1, 2022

Beautiful jewelry
March 30th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Good price, decided to treat myself.

Date of experience: March 30, 2022

Thumbnail of user mariem1016
Virginia
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Everything was easy, ordering, received them on time, earrings were beautiful only thing was gift box had to purchase a better one.

Reason I chose this business:

Recommended by my daughter so i checked out catalog and found what i was looking for.

Quality

Date of experience: June 7, 2022

Thumbnail of user lisal2923
Massachusetts
1 review
2 helpful votes
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August 17th, 2022
Verified purchase

So surprised to have found that style of earrings. Wish the hoops were a lil bigger tho.
Will recommend Ross-Simons to others!

Reason I chose this business:

Googled diamond hoop earrings.

Quality

Date of experience: August 17, 2022

Thumbnail of user danm1572
Wyoming
1 review
1 helpful vote
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October 12th, 2022
Verified purchase

We are a little disappointed in "smallness" of this product. We hope it will be durable enough for every day wear.

Quality

Date of experience: October 12, 2022

Thumbnail of user victoriab918
New Jersey
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Ordered lovely pearl earrings, fast shipping- packaged very nicely for safe delivery, the earrings are beautiful and have exceeded my expectations

Reason I chose this business:

Reasonable jewelry prices, large selection of products

Quality

Date of experience: June 17, 2022

Thumbnail of user maryb5248
Massachusetts
1 review
1 helpful vote
  • Send Message
December 22nd, 2022
Verified purchase

Thank you very much. So glad I received these gifts in time for Christmas and both were beautiful. Very Satisfied customer

Reason I chose this business:

I have. Ordered in the past and been very pleased

Quality

Date of experience: December 22, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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