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Ross-Simons has a rating of 4.7 stars from 8,912 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,454 reviews
The CX Station Necklace in sterling silver is beautiful and very good quality. It's perfect for every day, layering or dressing up. The shopping experience was easy and straightforward. Great selection of items offered too.
Store was having a Fall sale.
Date of experience: October 29, 2024
Great! My experience was great! Thank you very much!i love looking at the catalog's
I've purchased many beautiful peices from RS
Date of experience: January 7, 2025
The jewelry is beautiful and affordable but I wish the pearl bracelets were easier to attach or be given the option of a bracelet 'buddy'.
I learned of your brand through QVC. My pieces look just as good as they did when I originally made the purchase over a decade ago.
Date of experience: December 29, 2024
Pieces were too small.the emeralds were rough and not polished. Expected gold beads between each emerald bead.
Date of experience: January 4, 2025
Date of experience: December 16, 2024
Very fast turn around. Bought the same item from another vendor and returned it since
Size was not as pictured and color
Dull. Your charm was exactly as
Pictured and I think will be a great gift
Date of experience: November 25, 2024
I like the products but you spam your customers to death, email, text, and call no matter what we opt out of, no matter how many times I email or ask you to stop calling. You offer no apology just continue to try to sell. I have moved most of my purchasing to other companies but my wife sometimes picks a piece from your catalog that she likes so I sometimes tolerate your horrible customer service. Please share this review and DO NOT email, text, or call me.
I UNCHECKED "please add me to your mailing list " AGAIN Let's see if it works this time.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2024
Our team has been informed of the feedback you provided.
My diamond bangle bracelet came in mail the day before Christmas. I love how it sparkles when I wear it. I'm one very happy customer!
Date of experience: December 28, 2024
Ross Simon's reached out to me about my original order & kindly offered for me to return it. I very much appreciate their timely response & will return the item as soon as possible. Thank you!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2024
Thank you for your feedback. We sell 1000s of pieces so there is something for everyone, we understand this was not the right piece for you. We offer a 30-day return period. Returns can be set up online or you can reach out to our Team for assistance by calling (800) 835-0919. We are available 24 hours a day, 7 days a week. We are always happy to assist.
I had a very good experience with customer service at Ross Simons. When I placed my order the discount did not apply. But customer service contacted me and rectified the discount. I thank them for that. Also let me add that the pendants I purchased for my daughters are beautiful, and well made. Thank you for such fine quality…. Diane V.
Date of experience: November 4, 2024
I received an email stating I would receive $30 discount on first order with Ross Simons. But on check out it was void, That certainly does not make me a frequent customer!
I selected 2 coin pendants for my daughters for Christmas. Also an email from your store said I would receive $30 off for first time purchase. At checkout it said the code given me was VOID. Not a good experience!
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 26, 2024
I have been debating if I wanted this cross ring. I didn't want to risk a return and sat on it for months. When the price dropped, I couldn't resist and ordered it. I am so happy that I bought it. Not only the diamonds, which are tiny, are sparkling... the surface of the ring where the cross is on is also shiny and catches lights. With it reflecting lights together with the sparkling diamonds, the ring is even more beautiful! Highly recommend it!
Date of experience: November 12, 2024
This was my second time purchasing from Ross-Simon's, and I am very happy with both purchases. All the items were as described on the website, or better. I was able to shop a recent sale and get an excellent deal on some of my items. I will continue to shop from Ross-Simons.
Date of experience: November 5, 2024
I'd had the ring bookmarked for quite a while. Decided to splurge and get it for myself. It's so simple and beautiful. But I should have gotten the next larger size - I forgot wider rings tend to run small. I'll be hitting up a jeweler to get it sized. Looking forward to wearing it soon!
Date of experience: November 10, 2024
We are glad to learn that you love this beautiful ring! If you need a larger size, you may exchange it with us within the next 30-days. We will also do a free sizing for you as well. Please reach out to us at (800) 835-0919 and we will be happy to assist.
Ordering platform is easy and quick. Items for sale have all the information needed to choose to buy or not.
Date of experience: December 20, 2024
I seem to have trouble placing orders. I notice that my computer is the most user friendly device. It is a bit frustrating but always works out in the end.
Love those earrings!
Date of experience: November 22, 2024
Purchased this byzantine rolo bracelet. It is very comfortable to wear, and buttery look with shine. Clasp is beautiful too.
Date of experience: January 2, 2025
Great! Loved it! I cannot wait to wear it! The pieces are so well made, and the clasp of the drop earring is so smooth and well adjusted that there is no risk of struggling to open and close it. Beautiful m, unique and well made piece!
Love the stuff
Date of experience: November 8, 2024
Gift for my daughter. Ordered ring last year for her and she loved it. I'm sure she will love this necklace as well!
Date of experience: January 7, 2025
Faster website moving to view different products. Former site remembered me and was easier log in and check out. Wonder why you "upgraded" website as I preferred ease and speed of old one.
Wuality products at good low prices I bought an anniversary ring for myself ad my finger is now larger and it would cost more to have my ring sized. More fun to get a new one. I don't care if real diamonds at my age now. In fact prefer they are not
Date of experience: November 19, 2024
I loved the pearls I purchased for my friend! I know she will love them! Overall experience was wonderful! Thank you very much!
Date of experience: January 6, 2025
Fine jewelry and you get what you pay for! Great savings, too!
Date of experience: April 19, 2024
I always find something that I like every time I shop at Ross Simons! I am a satisfied customer every time!
Date of experience: August 2, 2023
Color of diamond was terrible. Didn't even shine. Please look at it when you get it back. And for that you wanted $2695.
Date of experience: January 6, 2025
Second time ordering from this company because they have very good merchandise and a wide pricing options to choose from. Fast accurate shipping and service and I'm a happy & loyal customer
For all the reasons above, all very positive reasons I recommend Ross to anyone thinking of a jewelry purchase
Date of experience: November 25, 2024
I have ordered from Ross Simons a couple of times. Their jewelry is just beautiful and the service is excellent!
Date of experience: December 19, 2024
The order arrived in a timely manner, and the earrings are stunning! The have an amazing brilliance, no obvious imperfections! I LOVE them!
Date of experience: January 5, 2025
Easy to wear. I love a toggle bracelet. Going to be a little bit chunkier but still beautiful. Great quality. Looks great with my silver and gold Apple Watch.
Date of experience: November 28, 2024
Had to send 1 bracelet back - came detached from clasp after 1 wear - with several orders would be told I would receive additional discount with 2nd order - never received and no response why -
Have been looking for extenders - received mail (JH242138B)
Previous address ( in Frisco TX)
Date of experience: November 23, 2024
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that you were not pleased with the emerald bracelet and anklet. We always want our customers to be 100% satisfied with their pieces and offer a 30-day return policy. You may go online to start the easy online return process or call us direct at (800) 835-0919 and we will be happy to assist. The emeralds in these pieces are opaque stones in a more natural state and as such you may see characteristics in the stone that occur naturally and does not have the surface polish of a finished high polished stone. Private message sent.