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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,862 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7511

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,309 reviews

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How would you rate Ross-Simons?

Reviews (8,862)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user cheryld858
Connecticut
1 review
19 helpful votes
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August 18th, 2022
Verified purchase

Although more than I typically spend for jewelry, I am pleased with my purchases and the quick delivery.

Reason I chose this business:

Quality of merchandise

Quality

Date of experience: August 18, 2022

Thumbnail of user maritzam82
California
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

They are beautiful and I'd hope you had more black pearl earrings on that style. They look gorgeous!

Reason I chose this business:

I like the quality and Ross-Simons products. The price for the earrings which is a gift is more comfortable for my pocket. This is more important during times of inflation which affects many families and small luxuries such as this one may be more challenging if the price is not right. Thank you.

Quality

Date of experience: June 18, 2022

Thumbnail of user marys6928
California
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Great piece that has some sparkle. Love that it is adjustable.

Reason I chose this business:

Looking for a new chain necklace

Quality

Date of experience: April 12, 2024

Thumbnail of user camim14
Colorado
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

I like the 2 chains I bought but after purchasing these I get an email that said they were now on sale at several dollars less than I paid. Not good.

Reason I chose this business:

Thought that they would be a company that I would like to count in for more purchases.

Quality

Date of experience: July 19, 2022

Thumbnail of user andreah1453
Georgia
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Just as described and pictured. It is lovely! Quality piece.

Reason I chose this business:

Specific ring

Quality

Date of experience: April 13, 2024

Thumbnail of user bettyb1399
Washington
2 reviews
0 helpful votes
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April 20th, 2024
Verified purchase

The price was reasonable. I wish there was a necklace to match. Delivery was fast.

Quality

Date of experience: April 10, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We are so happy that you like the earrings! Good news: we do have the matching necklace. Take a look at item 974237 on our website for the details. We look forward to shopping with you again.

Thumbnail of user katherines1321
Arizona
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

Slow delivery Earrings smaller than pictured but pretty and easy to wear.

Date of experience: April 13, 2024

Thumbnail of user stephanier1560
Texas
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

Ross Simons has nice jewelry at reasonable prices. The angel and pearl necklace is beautiful and will be a nice birthday present for my mother.

Reason I chose this business:

I always have a good experience shopping with you.

Reason I chose this product:

My mom likes angels.

Quality

Date of experience: May 16, 2022

Thumbnail of user carolh1951
Tennessee
2 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

Very happy with the ring I ordered! It's top quality and very well made! As always - Ross-Simons is a great company to do business with!

Quality

Date of experience: June 24, 2022

Thumbnail of user sandramm
Arizona
2 reviews
0 helpful votes
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July 7th, 2022
Verified purchase

The chain was pretty, but gets caught up in my hair and pulls it out. Just not the type I was looking for.
Thank you.

Reason I chose this business:

I know I get quality without a budge price tag.

Service
Quality

Date of experience: July 7, 2022

Thumbnail of user barbaraj1529
California
1 review
0 helpful votes
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August 30th, 2022
Verified purchase

My 2" gold hoops are just what I was looking for. Wider at the bottom and narrower at the to. Very secure feeling click latch.

Reason I chose this business:

I have ordered from them before and have liked what I purchased.

Quality

Date of experience: August 30, 2022

Thumbnail of user nildap13
Puerto Rico
1 review
0 helpful votes
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August 7th, 2022
Verified purchase

I bought a bracelet Byzantine style change the color. I sent and asks to repair and do not have it repairs. Only this bad experience.

I bought a Bizantine Bracelet and changed the color . I set it to be repaired . And they can not And sender back. My english is not good. Do you have Spanish speakers?

Reason I chose this business:

I love your Jewerly.

Service
Quality

Date of experience: August 7, 2022

Thumbnail of user traciel59
Michigan
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

Very nice items at a nice price. Allows me to wear most of my necklaces now that I don't have to fiddle with the latch

Reason I chose this business:

Kroger promo

Quality

Date of experience: June 12, 2022

Thumbnail of user nolitaa
California
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

Detailed informatiion of the product
I like the dragonfy with peridot stone earrings, it is wonderful and looks like what I've expected
But the other earrings I ordered the pear shape citrine earrings does not exactly look like what I've expected the color is lighter.

Reason I chose this business:

Good selections and design

Quality

Date of experience: June 3, 2022

Thumbnail of user lucindau7
Hawaii
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

I love Ross Simons! I am very happy with my two purchases

Quality

Date of experience: April 6, 2024

Thumbnail of user robertm9636
California
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Beautiful pendant. Came quickly. Chain on pendant is rather delicate and thin.

Quality

Date of experience: April 6, 2024

Thumbnail of user tomw1913
Georgia
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Only problem was that I had to enter credit card information twice.

Reason I chose this business:

Good previous experience.

Quality

Date of experience: April 11, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret the issue you had having to enter your card number twice. Typically, when this occurs, it's because there is a space at the front of or the end of the number. Clearing out these spaces may alleviate that problem. When all else fails, try restarting your computer to clear the cache. Thank you for shopping with Ross-Simons, and we hope you love the necklace!

Thumbnail of user janetw1778
Washington
1 review
2 helpful votes
  • Send Message
April 17th, 2024
Verified purchase
Reason I chose this business:

Great past experience.

Date of experience: April 7, 2024

Thumbnail of user kathleenh857
New Jersey
2 reviews
1 helpful vote
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March 26th, 2024
Verified purchase

My son is getting married June 2024. These earrings will go perfect with my gown.

Reason I chose this business:

To find earrings for my sons wedding

Quality

Date of experience: March 16, 2024

Thumbnail of user vickier233
Texas
1 review
0 helpful votes
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April 20th, 2024
Verified purchase

Easy to buy. Good quality jewelry at affordable prices.

Reason I chose this business:

Beautiful affordable jewelry.

Quality

Date of experience: April 10, 2024

Thumbnail of user amandab3197
California
1 review
0 helpful votes
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January 13th, 2024
Verified purchase

Overall the products look like the photograph so that is good. A little bit smaller than expected

Quality

Date of experience: January 6, 2024

Thumbnail of user juney41
Hawaii
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Prefer to not participate. I'll keep shopping with you and that is my rating.

Quality

Date of experience: April 8, 2024

Thumbnail of user deborahg1605
New Jersey
2 reviews
2 helpful votes
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August 11th, 2022
Verified purchase

I have been a customer for over 40 years. Being from RI, I know first hand the quality, style and integrity of Ross-Simons.

Reason I chose this business:

Long time customer

Quality

Date of experience: August 11, 2022

Thumbnail of user williamh4467
Virginia
1 review
0 helpful votes
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March 7th, 2023
Verified purchase

Needs 4 side views, if I had seen reverse side I would not have ordered it as it is a shell around
The onyx and I thought it was solid.

Quality

Date of experience: March 7, 2023

Thumbnail of user daves2086
Indiana
1 review
0 helpful votes
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December 8th, 2023
Verified purchase

Great product at a very reasonable price! I recommend them for anyone looking for an awesome gift.

Quality

Date of experience: December 8, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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