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Ross-Simons has a rating of 4.7 stars from 8,863 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,310 reviews
I ordered monogrammed earrings and they are even nicer than I expected. A Christmas gift for me
Date of experience: December 4, 2023
Still looking for the personalized necklace I ordered on April 24th. Need before May 20th.
May 18th, 2022... Still looking for this personalized necklace, I ordered on April 24th.
Loved these little fish earrings, in sterling for my granddaughter's high school graduation.
Date of experience: May 11, 2022
The purchase was fine. The return was so cumbersome and awful I won't shop again.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
Easy to order, fast delivery! Looking forward to seeing some of your specials!
Date of experience: March 29, 2024
Jewelry is a good quality and everything is lovely
Date of experience: April 5, 2024
I love these malachite and pearl drop earring. They are beautiful.
Great price
Date of experience: April 6, 2024
I just love their jewelry. Everything is made and wears so well.
Have bought from them before and never disappointed.
Date of experience: April 7, 2024
The ring is lovely. My only wish would be that the Greek key images were more prominent.
Date of experience: May 24, 2023
Great pieces! I had just lost my cat when the ring arrived. It looks just like him
Date of experience: March 16, 2023
The silver and onyx ring I ordered was even more beautiful than I expected. A lovely piece.
I’ve ordered from them before.
Date of experience: March 5, 2023
Great selection! I found exactly what I was looking for and a very happy with my purchase.
I saw an ad for the bracelet I just ordered-
Date of experience: April 21, 2023
Excellent purchase for the fold and white gold large earring backs. So please. Great fit and expected.
Date of experience: December 3, 2022
It's rare that I buy anything from a magazine advertisement the fact that it was in the Elks made me comfortable and my wife is pleased with the bracelet I would recommend Ross Simons
And advertisement in the Elks magazine
Date of experience: July 14, 2022
Ross Simons stands behind its products.
Jewelry arrives well packaged and timely.
Jewelry is always as described.
I am a repeat customer of many years
Date of experience: May 26, 2022
I ordered four items. One was broken. I am waiting to see how my problem is resolved.
I am still in the process of getting a refund for damaged items.
I received a catalogue.
Date of experience: March 27, 2023
Love to shop here just wish I had more to spend Shopping for jewelry is always fun
Good buys in the past
Date of experience: September 23, 2023
I always seem to have trouble checking out - computer doesn't recognize something! But eventually am able to.
Because I always see something i just can't live without! You are the BEST! I wish I had more fingers, though!
Date of experience: July 17, 2022
Ordered for graduation gift for granddaughter. Came on time and price/value was excellent. Service met all expectations.
Best value for what I wanted during internet search.
Date of experience: May 25, 2022
The items were just what I wanted and very pleased with the ease of placing my order.
I’ve have ordered other items before from Ross-Simons and have been very pleased.
Date of experience: March 9, 2023
Easy system to use. The earrings arrived on time in a gift box with a tarnishing bag.
Family has been using for years.
Date of experience: August 10, 2023
Quick and easy. Just the way I like it! Arrived on time. Fit perfectly and looks great!
Received catalog today. Saw this item in previous catalog, liked it…been thinking about it…decided I really wanted it!
Date of experience: August 18, 2023
Quick and easy and found something I have been looking for and a great price.
Date of experience: July 11, 2023
Got a catalog in today’s mail and found something I liked.
Date of experience: June 23, 2023
The product did not work for me but customer service was excellent and my return was easy.
Date of experience: September 17, 2023
We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier. If for any reason you are not 100% satisfied with your purchase the piece can be returned within the 30-day return period. Returns are easy to set up online. We do appreciate your feedback.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We are glad that we were able to help you with this when we talked to you on the phone. We are not sure if you tried our easy online returns, that provides you with a label. If you care to share more information regarding your experience, we will be happy to review the issue. We welcome all feedback so we can make the shopping experience better.