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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7513

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,313 reviews

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Reviews (8,864)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user catherineh888
Arizona
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

I received my blue and white eye necklace so fast! It is so gorgeous and really blings!
Packaged great too!
Will be shopping with you again!

Reason I chose this business:

Great price and reviews

Quality

Date of experience: July 6, 2022

Thumbnail of user sundieb
North Carolina
1 review
0 helpful votes
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July 22nd, 2022
Verified purchase

Couldn't be more pleased with the quality and look of this piece of jewelry. Everything I have ever purchased from Ross Simon has been great quality.

Reason I chose this business:

Service is impeccable. Always someone available to answer questions

Quality

Date of experience: July 22, 2022

Thumbnail of user jenniferh3128
Indiana
2 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

Check out was not smooth. It took three tries to get it right.

Reason I chose this business:

I liked a bracket that had the same colors as a jacket I have.

Quality

Date of experience: March 14, 2024

Thumbnail of user elizabethh2878
North Carolina
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I found exactly what i was looking for, quite easily, and very pleased with my necklace.

Reason I chose this business:

Comparing to another vendor

Quality

Date of experience: October 7, 2023

Thumbnail of user mprr
Washington
3 reviews
0 helpful votes
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May 23rd, 2023
Verified purchase

My daughter and I were very pleased with them; they were a graduation gift for her.

I had numerous problems getting my VIP benefits to apply to my last order, and after contacting customer service to help me troubleshoot what I thought was a website glitch, I didn’t get far. I was asked to contact you again after my order was shipped to request that my coupon be credited to my Visa card. Customer service is very courteous, but I’m quite frustrated that I cannot get my coupons to work online without having to contact customer service.

Service
Quality

Date of experience: May 23, 2023

Thumbnail of user nancin20
Illinois
1 review
1 helpful vote
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May 16th, 2023
Verified purchase

I got the perfect little ring to where with my new wedding ring as a set.

Reason I chose this business:

Because they always deliver a good product.

Quality

Date of experience: May 16, 2023

Thumbnail of user vickier193
Ohio
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Bought this for niece graduation present. It is a beautiful ring. I hope she likes it.

Reason I chose this business:

I trust their jewelry. I have purchased items before.

Quality

Date of experience: May 14, 2023

Thumbnail of user lindat2117
Michigan
1 review
1 helpful vote
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November 11th, 2022
Verified purchase

Excellent experience! Ordered the jewelry and the product arrived within a week! I will order again!

Reason I chose this business:

Quality products and professional treatment towards your clients.

Quality

Date of experience: November 11, 2022

Thumbnail of user marym5721
New Jersey
1 review
0 helpful votes
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June 30th, 2022
Verified purchase

The large cultured pearls were lustrous uniform and elegant dazzling light classic stunning and well priced

Reason I chose this business:

Have been shopping it for years

Quality

Date of experience: June 30, 2022

Thumbnail of user carmellaa6
Texas
1 review
0 helpful votes
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December 21st, 2022
Verified purchase

Gorgeous pieces. Loved the quality and workmanship. Super fast shipping and great prices. Will shop again!

Quality

Date of experience: December 21, 2022

Thumbnail of user annb1837
Massachusetts
1 review
1 helpful vote
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July 19th, 2023
Verified purchase

The silver hoops although I like them, are a lot smaller then appeared in the ad

Reason I chose this business:

Newspaper add

Quality

Date of experience: July 19, 2023

Thumbnail of user darlenec307
New Jersey
3 reviews
1 helpful vote
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January 16th, 2023
Verified purchase

Great shopping experience! They put the offer discount right in for you! Thank you so much!

Reason I chose this business:

Quality and great prices

Quality

Date of experience: January 16, 2023

Thumbnail of user deborahb2205
Wisconsin
2 reviews
0 helpful votes
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July 16th, 2022
Verified purchase

Purchased a beautiful silver necklace and bracelet online. They arrived quickly and I absolutely love them!

Reason I chose this business:

Purchased from RS in the past and always satisfied.

Quality

Date of experience: July 16, 2022

Thumbnail of user nancyh2115
California
1 review
0 helpful votes
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June 19th, 2022
Verified purchase
• Updated review

Beautiful earrings delivered as promised. I have used them many times and have not been disappointed.

Reason I chose this business:

I like there products and a fair price.

Quality

Date of experience: June 19, 2022

Your website freeze
June 12th, 2022
Verified site experience
• Previous review

Date of experience: June 12, 2022

Thumbnail of user celineb58
Florida
1 review
1 helpful vote
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June 8th, 2023
Verified purchase

The website is very easy to navigate and the description about my items was spot on

Quality

Date of experience: June 8, 2023

Thumbnail of user tammyh1090
Texas
1 review
1 helpful vote
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August 13th, 2023
Verified purchase

Perfect! I found exactly what I was looking for. Starfish Diamond pendant and sand dollar ring

Reason I chose this business:

Repeat customer.great value and nice jewrlry

Quality

Date of experience: August 13, 2023

Thumbnail of user sydneyh176
New Jersey
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Gorgeous piece that works alone or with charms. I know this piece will become a go-to!

Quality

Date of experience: August 15, 2023

Thumbnail of user theaw21
Tennessee
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Searched- pulled up items. Descriptions fairly good. Pictures not great. Arrived promptly. Good quality for price.

Reason I chose this business:

Seen catalog before.

Quality

Date of experience: June 6, 2022

Thumbnail of user kayn84
South Carolina
3 reviews
2 helpful votes
  • Send Message
June 9th, 2023
Verified purchase

Ross Simons has been my "go to" for great jewelry, and customer service for many years!

Reason I chose this business:

Great products and prices and customer service.

Quality

Date of experience: June 9, 2023

Thumbnail of user dianes2193
Pennsylvania
1 review
0 helpful votes
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August 6th, 2022
Verified purchase

Very happy with ordering process, delivery and everything that goes along with shopping at Ross Simons

Quality

Date of experience: August 6, 2022

Thumbnail of user maggieg148
Virginia
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

Earrings smaller than expected--my mistake, not RS's. Returned these and reordered larger size. Very pretty earrings!

Quick!

Reason I chose this business:

Previous good shopping/product experiences.

Service
Quality

Date of experience: June 6, 2022

Thumbnail of user suzannea294
Hawaii
1 review
1 helpful vote
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March 11th, 2023
Verified purchase

Loved the pic on Facebook so ordered earrings. Much smaller than pic and not as vibrant

Reason I chose this business:

Seems to have a good reputation

Quality

Date of experience: February 9, 2023

Thumbnail of user sharonp2054
Connecticut
1 review
1 helpful vote
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March 30th, 2023
Verified purchase

This ring has a very real "art deco" look and it's very comfortable on my hand.

I chatted with the representative because I couldn't get the coupon to work.

Reason I chose this business:

I've shopped here several times before.

Service
Quality

Date of experience: March 30, 2023

Thumbnail of user heatherh1526
Florida
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

Great Product came just as expected. The diamond was beautiful and the necklaces were delicate yesterday.

Quality

Date of experience: June 9, 2022

Thumbnail of user janettn1
Georgia
1 review
0 helpful votes
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May 8th, 2022
Verified purchase

Order arrived quickly and packaged well. Ring is beautiful and looks just as pictured. Very pleased!

Reason I chose this business:

Saw an ad for this ring and ordered. First time shopper with RS.

Reason I chose this product:

It was exactly what I was looking for but couldn’t find elsewhere. Love the very different pieces you offer!

Quality

Date of experience: May 8, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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