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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7513

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,313 reviews

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How would you rate Ross-Simons?

Reviews (8,864)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user dawns1395
Massachusetts
1 review
1 helpful vote
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August 8th, 2022
Verified purchase

The product (earrings) looked like the photo. Ordering was easy. Delivery was prompt. Nicely packaged, would definitely be appropriate for a gift

Reason I chose this business:

Mostly good experiences in the past. Nice selection at a reasonable price

Quality

Date of experience: August 8, 2022

Thumbnail of user elsac86
Colorado
1 review
1 helpful vote
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August 7th, 2022
Verified purchase

It was very easy to order the earrings. When I received them, they were smaller than I was expecting but extremely beautiful!

Reason I chose this business:

It has very good and great variety of jewelry.

Quality

Date of experience: August 7, 2022

Thumbnail of user sallys705
New York
4 reviews
0 helpful votes
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November 29th, 2022
Verified purchase

Very pleasant and easy shopping experience. The bracelet is delicate and lovely and can be worn casually or dressy. I love it.

Reason I chose this business:

Reputable name with many pretty, good quality choices.

Quality

Date of experience: November 29, 2022

Thumbnail of user lindas2052
Missouri
2 reviews
0 helpful votes
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May 8th, 2022
Verified purchase

Took me awhile to find what I wanted but finally did. Site is easy to navigate. I have ordered from you before.

Reason I chose this business:

The product looks dainty and I wanted two tones.

Quality

Date of experience: May 8, 2022

Thumbnail of user mariajosephj
New York
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

I love the selection at Ross Simon's and I can always find something within range to meet my gift buying needs.

Reason I chose this business:

Long time customer

Reason I chose this product:

Unique and within budget.

Quality

Date of experience: May 9, 2022

Thumbnail of user joyces1390
Arizona
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

I have ordered from you for a number of years and have always been satisfied.

Quality

Date of experience: December 20, 2023

Thumbnail of user richardy720
California
1 review
1 helpful vote
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January 14th, 2024
Verified purchase

Bracelet was beautiful but a day late so it ruined the end of the night

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: December 19, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Normally packages arrive within 5 business days, we see a delay from the 7 to the 12th where the package could have moved faster for sure. Thank you for your feedback, we will continue to work with our shipping partners to improve. We are glad you liked the piece.

Thumbnail of user courtneyh555
Rhode Island
2 reviews
1 helpful vote
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March 22nd, 2024
Verified purchase

Pleased beyond belief. I have grown up with Ross Simon's- like family to me.

Quality

Date of experience: March 12, 2024

Thumbnail of user jamesb9042
South Carolina
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

On line ordering is simple and fast. Timely delivery and the product was well packaged.

Quality

Date of experience: December 10, 2023

Thumbnail of user markr3658
Illinois
0 reviews
0 helpful votes
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November 27th, 2023
Verified purchase

The necklace is so much prettier in person. My wife is going to love it!

Quality

Date of experience: November 27, 2023

Thumbnail of user sarahg2158
West Virginia
1 review
0 helpful votes
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March 10th, 2024
Verified purchase

The quality was less than I expected. Looks a bit cheap.

Quality

Date of experience: March 10, 2024

Thumbnail of user lesliec694
Virginia
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

I bought monogram earring for my granddaughter's s 18th. I think they're beautiful. Sure she'll love them

Quality

Date of experience: June 23, 2022

Thumbnail of user maryc3983
Connecticut
1 review
0 helpful votes
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July 25th, 2022
Verified purchase
• Updated review

So far I was happy since I found a gold infinity necklace for my daughter that represents the autism spectrum on the nuerodiverse rainbow

Reason I chose this business:

My Mom used to love to order from Ross-Simons, I was looking for a particular item and after searching the internet I found it at Ross-Simmons!

Quality

Date of experience: July 25, 2022

So far I was happy since I found an infinity necklace...
July 17th, 2022
Verified site experience
• Previous review

So far I was happy since I found an infinity necklace for my daughter

Reason I chose this business:

They had a 16 inch gold infinity necklace that I was searching for.

Date of experience: July 17, 2022

Thumbnail of user amyc1989
Texas
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Easy to navigate and absolutely awesome there are images of how they appear on person. The CZ earrings and tennis bracelets are top notch.

Reason I chose this business:

I have other products from RS

Quality

Date of experience: June 5, 2022

Thumbnail of user kathyh1547
California
1 review
0 helpful votes
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October 15th, 2023
Verified purchase

Bought a nice sapphire necklace that arrived on time. Necklace was as pictured and described.

Date of experience: October 15, 2023

Thumbnail of user charleys39
Texas
2 reviews
1 helpful vote
  • Send Message
April 7th, 2023
Verified purchase
• Updated review

What is the problem I filled this out and it still says it does not

Quality

Date of experience: April 7, 2023

Smooth and easy
March 30th, 2023
Verified site experience
• Previous review

Date of experience: March 30, 2023

Thumbnail of user karenm5455
Georgia
1 review
1 helpful vote
  • Send Message
September 29th, 2023
Verified purchase

I ordered the blue sapphire and diamond ring. It came when expected. It looks fantastic.

Reason I chose this business:

I contacted them because they had the ring I wanted. Have purchased from them before.

Quality

Date of experience: September 29, 2023

Thumbnail of user christophern723
Florida
1 review
1 helpful vote
  • Send Message
May 11th, 2023
Verified purchase

Fast and easy. The ring was fantastic. I will definitely use you in the future.

Reason I chose this business:

Quality and convenience.

Quality

Date of experience: May 11, 2023

Thumbnail of user maureenm867
Rhode Island
1 review
1 helpful vote
  • Send Message
May 15th, 2023
Verified purchase

Very easy. Hope it is as beautiful as the photo. Special gift for my daughter-in-law.

Reason I chose this business:

Excellent reputation and beautiful jewelry.

Quality

Date of experience: May 15, 2023

Thumbnail of user sherryw592
Ohio
1 review
3 helpful votes
  • Send Message
July 6th, 2023
Verified purchase

Very easy to navigate. The bracelets I ordered looks beautiful. Can't wait to wear them.

Reason I chose this business:

Saw ad on Social media

Quality

Date of experience: July 6, 2023

Thumbnail of user judithe400
Washington
1 review
2 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

Have used Ross Simons before and enjoyed it all.
Love their products, price and service

Quality

Date of experience: July 15, 2023

Thumbnail of user janab180
California
1 review
1 helpful vote
  • Send Message
July 20th, 2023
Verified purchase

Awesome! Love shopping at Ross Simons!
Bought a Rolex a few months ago. Very professional.

Reason I chose this business:

I buy a lot from here.

Quality

Date of experience: July 20, 2023

Thumbnail of user bethm451
Oklahoma
2 reviews
1 helpful vote
  • Send Message
May 24th, 2023
Verified purchase

Bought from catalog years ago and liked the quality and decided to try another
Item.

Quality

Date of experience: May 24, 2023

Thumbnail of user sharonc2685
Georgia
1 review
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

I bought These for my husband, he loves them. He wanted something thick and hugging

Reason I chose this business:

Hard to find.

Quality

Date of experience: October 1, 2023

Thumbnail of user libbyb86
North Carolina
1 review
0 helpful votes
  • Send Message
September 22nd, 2023
Verified purchase
• Updated review

I love the necklace but its too short. I should have ordered a 20 inch

Reason I chose this business:

Good deals and quality

Quality

Date of experience: September 22, 2023

I love this site!
September 15th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good deals and qu

Date of experience: September 15, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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