Ross-Simons has a rating of 4.7 stars from 9,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
I am missing a stone It's tiny but I saw it is not there. Also the color is not as bright as the It's but it is still very pretty
Style and price
Beauty but it is not a bright as the picture
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2022
Quite disappointed in the ankle bracelet that I ordered and received. I think the price is too high for the product that I received.
Have ordered in previous years and quite satisfied.
Date of experience: July 23, 2023
The wire part of the earrings which go into the piercing of the ear is too big around to get into my piercings.
I often shop here online.
Date of experience: July 25, 2022
I have a pleasant experience. My orders were shipped and delivered in time as stated. The exact orders were as in the pictures.
I chose Ross-Simons because prices are reasonable
Date of experience: August 14, 2022
The purchase was for her birthday. A bracelet with matching earrings. She was enchanted with her gifts.
I use Ross-Simons personally and for wedding, Christmas, Mother's Day and Valentine's Day. Your products are always delivered on time, with accurate quality and savings. I really don't shop from anyone else. Thank you.
Date of experience: February 14, 2023
I was so pleased with the earrings- they are a good weight and the diamonds look perfect! I am so pleased with the purchase!
Date of experience: January 18, 2023
Very easy to navigate site!so far the process has been easy. Hopefully the return process will also!
I like the earrings I saw
Date of experience: August 21, 2023
Earrings were very flimsy and one kept falling out of my ear. For the price I expected better quality.
Products used:
Earrings
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2023
We regret to learn of the issue with the earrings received, this is not typical nor the experience we want for our customers. Request the return online or call 800-521-7677 24/7 for assistance. Private message sent.
Ordering process was user friendly and quick. Product as described, somewhat smaller than anticipated, still excellent quality.
TIME magazine advertisement.
Date of experience: December 25, 2023
It was easy to find a rose gold bracelet to wear to my son's wedding. It is a beautiful bracelet at a good price.
Quality and value
Date of experience: April 2, 2022
Check out was easy. From the time my item was in the cart the experience on this site was straight forward, this was an easy purchase.
Ross-Simons had the style I was looking for.
Date of experience: July 6, 2022
The ring was nothing like the picture! It was the thinnest gold ring I've ever seen, a piece of junk for the price.
I saw an advertisement.
Date of experience: June 20, 2022
Waiting for my second purchase to arrive. Then we'll put another review regarding my second purchase.
Used them years ago.
Date of experience: June 25, 2022
This was the first time I ordered from this company. I love the earrings-very nice quality. Shipping was fast
Decided to try for first time
Date of experience: July 31, 2022
I received my order quickly. The Jewelry is beautiful. It exceeded my expectations. I am happy with my order.
Quality Jewelry.
Date of experience: October 10, 2022
Pleasant, fun, enjoyable. I saw the magazine and I looked through it and I like the jewelry so I choose it and placed my order.
I liked the jewelry and the price was not bad.
Date of experience: June 5, 2022
The recipient loved it. I loved the look and quality of the bracelet. It was also a fantastic price and my shopping experience was fabulous.
Good experience as a gift recipient.
Date of experience: December 28, 2022
The earrings I ordered were exactly what I had been looking for. Ross-Simon had the exact size I needed!
The quality of their jewelry is top-notch.
Date of experience: February 6, 2023
I was hoping to use these as diamond stud jackets but they did not work. Nice with the pearls though.
Date of experience: December 20, 2023
Easily ordered, fast shipping and a really well made pair of earrings that are perfect for me. Will definitely buy from them again
Date of experience: December 22, 2023
I was able to find what I wanted and ordering was very easy. It was easy to access the item I was interested in and to order it
My friend told me that you had earring jackets.
Date of experience: October 13, 2022
I love your jewelry and website is easy to use.
The website is also very easy to use and product descriptions are accurate.
Quick and good prices
Date of experience: July 11, 2022
Easy to use the website, descriptions are spot-on, and check out was easy too.
Value and selection.
Date of experience: June 6, 2022
Fabulous gifts and prices! For the quality, and the beauty and for the ease of shopping, Ross-Simon is a winner z!
Got exactly what I was shopping for today!
Date of experience: April 14, 2023
I love tennis bracelets. This one is ok but I love vivid colors and this one uses more of the light colored gems instead of the darker colored gems.
Date of experience: May 20, 2023
The ring I purchased was just like the pictures and exactly what I wanted. I love the way the ring looks and fits.
I saw an advertisement on Facebook and liked what I saw.
Date of experience: November 1, 2022
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
This is not the experience we want for our customers and certainly not normal. We have requested our inventory be inspected to ensure this is not an issue going forward. We have reached out to help with an exchange or refund.