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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 9,091 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    954
  • Shipping
    47
  • Quality
    7736

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 92.9%
Positive
3,667
Neutral
163
Negative
119
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48,963 reviews

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How would you rate Ross-Simons?

Reviews (9,091)

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Reviews that mention popular keywords

shopping experience (154) quality jewelry (123) customer service (471) quality products (112) christmas gift (99) sterling silver (105) ross simons (1152) post office (17)
Thumbnail of user vc101
California
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

I am missing a stone It's tiny but I saw it is not there. Also the color is not as bright as the It's but it is still very pretty

Reason I chose this business:

Style and price

Reason I chose this product:

Beauty but it is not a bright as the picture

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: May 19, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

This is not the experience we want for our customers and certainly not normal. We have requested our inventory be inspected to ensure this is not an issue going forward. We have reached out to help with an exchange or refund.

Thumbnail of user thomasg1493
California
2 reviews
0 helpful votes
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July 23rd, 2023
Verified purchase

Quite disappointed in the ankle bracelet that I ordered and received. I think the price is too high for the product that I received.

Reason I chose this business:

Have ordered in previous years and quite satisfied.

Quality

Date of experience: July 23, 2023

Thumbnail of user kathleenm2126
California
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

The wire part of the earrings which go into the piercing of the ear is too big around to get into my piercings.

Reason I chose this business:

I often shop here online.

Quality

Date of experience: July 25, 2022

Thumbnail of user ajibikeb
Rhode Island
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

I have a pleasant experience. My orders were shipped and delivered in time as stated. The exact orders were as in the pictures.

Reason I chose this business:

I chose Ross-Simons because prices are reasonable

Quality

Date of experience: August 14, 2022

Thumbnail of user ediths196
Mississippi
2 reviews
0 helpful votes
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February 14th, 2023
Verified purchase

The purchase was for her birthday. A bracelet with matching earrings. She was enchanted with her gifts.

Reason I chose this business:

I use Ross-Simons personally and for wedding, Christmas, Mother's Day and Valentine's Day. Your products are always delivered on time, with accurate quality and savings. I really don't shop from anyone else. Thank you.

Quality

Date of experience: February 14, 2023

Thumbnail of user gregoryn59
California
3 reviews
0 helpful votes
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January 18th, 2023
Verified purchase

I was so pleased with the earrings- they are a good weight and the diamonds look perfect! I am so pleased with the purchase!

Quality

Date of experience: January 18, 2023

Thumbnail of user laurieg405
Maryland
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

Very easy to navigate site!so far the process has been easy. Hopefully the return process will also!

Reason I chose this business:

I like the earrings I saw

Quality

Date of experience: August 21, 2023

Thumbnail of user marthar1219
Alabama
1 review
2 helpful votes
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January 21st, 2024

Earrings were very flimsy and one kept falling out of my ear. For the price I expected better quality.

Products used:
Earrings

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: December 28, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret to learn of the issue with the earrings received, this is not typical nor the experience we want for our customers. Request the return online or call 800-521-7677 24/7 for assistance. Private message sent.

Thumbnail of user kifissia2003
New York
2 reviews
1 helpful vote
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December 25th, 2023
Verified purchase

Ordering process was user friendly and quick. Product as described, somewhat smaller than anticipated, still excellent quality.

Reason I chose this business:

TIME magazine advertisement.

Quality

Date of experience: December 25, 2023

Thumbnail of user allisonn111
New Jersey
1 review
0 helpful votes
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April 2nd, 2022
Verified purchase

It was easy to find a rose gold bracelet to wear to my son's wedding. It is a beautiful bracelet at a good price.

Reason I chose this business:

Quality and value

Quality

Date of experience: April 2, 2022

Thumbnail of user karenb3768
New York
1 review
0 helpful votes
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July 6th, 2022
Verified purchase

Check out was easy. From the time my item was in the cart the experience on this site was straight forward, this was an easy purchase.

Reason I chose this business:

Ross-Simons had the style I was looking for.

Quality

Date of experience: July 6, 2022

Thumbnail of user stacya215
Illinois
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

The ring was nothing like the picture! It was the thinnest gold ring I've ever seen, a piece of junk for the price.

Reason I chose this business:

I saw an advertisement.

Quality

Date of experience: June 20, 2022

Thumbnail of user karemg
Arizona
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Waiting for my second purchase to arrive. Then we'll put another review regarding my second purchase.

Reason I chose this business:

Used them years ago.

Quality

Date of experience: June 25, 2022

Thumbnail of user janets1986
Illinois
1 review
0 helpful votes
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July 31st, 2022
Verified purchase

This was the first time I ordered from this company. I love the earrings-very nice quality. Shipping was fast

Reason I chose this business:

Decided to try for first time

Quality

Date of experience: July 31, 2022

Thumbnail of user traceye117
Ohio
1 review
1 helpful vote
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October 10th, 2022
Verified purchase

I received my order quickly. The Jewelry is beautiful. It exceeded my expectations. I am happy with my order.

Reason I chose this business:

Quality Jewelry.

Quality

Date of experience: October 10, 2022

Thumbnail of user catchetab
Florida
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

Pleasant, fun, enjoyable. I saw the magazine and I looked through it and I like the jewelry so I choose it and placed my order.

Reason I chose this business:

I liked the jewelry and the price was not bad.

Quality

Date of experience: June 5, 2022

Thumbnail of user miriamr180
Massachusetts
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

The recipient loved it. I loved the look and quality of the bracelet. It was also a fantastic price and my shopping experience was fabulous.

Reason I chose this business:

Good experience as a gift recipient.

Quality

Date of experience: December 28, 2022

Thumbnail of user elsieq4
Oregon
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

The earrings I ordered were exactly what I had been looking for. Ross-Simon had the exact size I needed!

Reason I chose this business:

The quality of their jewelry is top-notch.

Quality

Date of experience: February 6, 2023

Thumbnail of user maureenp189
New Jersey
2 reviews
0 helpful votes
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December 20th, 2023
Verified purchase

I was hoping to use these as diamond stud jackets but they did not work. Nice with the pearls though.

Quality

Date of experience: December 20, 2023

Thumbnail of user maureeno186
New Jersey
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Easily ordered, fast shipping and a really well made pair of earrings that are perfect for me. Will definitely buy from them again

Quality

Date of experience: December 22, 2023

Thumbnail of user karenb4025
Pennsylvania
1 review
1 helpful vote
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October 13th, 2022
Verified purchase

I was able to find what I wanted and ordering was very easy. It was easy to access the item I was interested in and to order it

Reason I chose this business:

My friend told me that you had earring jackets.

Quality

Date of experience: October 13, 2022

Thumbnail of user paulab833
Indiana
1 review
0 helpful votes
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July 11th, 2022
Verified purchase
• Updated review

I love your jewelry and website is easy to use.
The website is also very easy to use and product descriptions are accurate.

Reason I chose this business:

Quick and good prices

Quality

Date of experience: July 11, 2022

Easy to use the website, descriptions are spot-on,...
June 6th, 2022
Verified site experience
• Previous review

Easy to use the website, descriptions are spot-on, and check out was easy too.

Reason I chose this business:

Value and selection.

Date of experience: June 6, 2022

Thumbnail of user katheriner540
Florida
4 reviews
1 helpful vote
  • Send Message
April 14th, 2023
Verified purchase

Fabulous gifts and prices! For the quality, and the beauty and for the ease of shopping, Ross-Simon is a winner z!

Reason I chose this business:

Got exactly what I was shopping for today!

Date of experience: April 14, 2023

Thumbnail of user vickic516
Arizona
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

I love tennis bracelets. This one is ok but I love vivid colors and this one uses more of the light colored gems instead of the darker colored gems.

Quality

Date of experience: May 20, 2023

Thumbnail of user angelar1891
Illinois
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

The ring I purchased was just like the pictures and exactly what I wanted. I love the way the ring looks and fits.

Reason I chose this business:

I saw an advertisement on Facebook and liked what I saw.

Quality

Date of experience: November 1, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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