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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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How would you rate Ross-Simons?

Reviews (8,865)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user kevinb2622
Massachusetts
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

Wife saw it, liked it and it was ordered. Honestly size 6 availability would have been great but we will get it sized.

Reason I chose this business:

Advertisement viewed.

Reason I chose this product:

Like of jewelry.

Quality

Date of experience: May 18, 2022

Thumbnail of user kayb470
Colorado
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

Have ordered from Ross Simons before and always very satisfied with the quality of the purchase, as well as the service. Thank you.

Reason I chose this business:

Because I found something in the catalog today that I was interested in purchasing.

Quality

Date of experience: July 16, 2022

Thumbnail of user janec1160
Florida
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

I have not seen them yet since in hospital, however being a regular customer, I know that I will love them! Thank you.

Reason I chose this business:

Past excellent service and quality.

Quality

Date of experience: July 18, 2022

Thumbnail of user sandran975
Alabama
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

The item was much smaller than pictured on the Facebook ad. It looks like a child's necklace. I will be returning the item.

Satisfied

Reason I chose this business:

I have ordered before, and have always been pleased.

Service
Quality

Date of experience: August 29, 2022

Thumbnail of user gaylew187
New Jersey
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

The ring is not as sparkly as it looked
I had been looking at this ring for months

Quality

Date of experience: December 22, 2023

Thumbnail of user jessical2024
New York
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

The checkout process was seamless. The earrings are simply stunning in person. I love the double hoop feature combined with the elegant pearl.

Quality

Date of experience: June 6, 2022

Thumbnail of user susyr8
New York
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

It was easy to navigate the online app. The product was purchased as a birthday gift for my granddaughter and she loved it.

Reason I chose this business:

Quality and price.

Quality

Date of experience: August 12, 2022

Thumbnail of user marianneu15
Indiana
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

Easy to shop and find items on website and fast shipping. Thank you!

Quality

Date of experience: November 29, 2023

Thumbnail of user lindsays529
Connecticut
1 review
0 helpful votes
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November 19th, 2023
Verified purchase

I bought this for my granddaughter for Christmas, she hasn't seen it yet

Date of experience: November 19, 2023

Thumbnail of user deborahv1005
Florida
1 review
1 helpful vote
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November 9th, 2023
Verified purchase
• Updated review

Wrong item received. I plan to call customer service to make it right.

I called Sunday to ask about delivery and received today.
I am going to call again about wrong earrings received.

Reason I chose this business:

Great selection.

Service

Date of experience: October 10, 2023

Great experience!
October 3rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Great selection.

Date of experience: October 3, 2023

Thumbnail of user kathyl1224
New York
1 review
0 helpful votes
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September 20th, 2023
Verified purchase

The quality of the earrings is excellent. I wish they were okay larger.

Reason I chose this business:

Internet search

Quality

Date of experience: September 20, 2023

Thumbnail of user leer515
Arizona
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

I love the convenience of Ross-Simons online!
The quality was great!

Quality

Date of experience: January 19, 2024

Thumbnail of user haskelm
Florida
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Great value for the money. Love the ring.would recommend your company to anyone.

Quality

Date of experience: October 12, 2023

Thumbnail of user merileef2
California
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Easy website to use. Shopping is a fun experience.

Quality

Date of experience: February 3, 2024

Thumbnail of user sandraj169
Oklahoma
2 reviews
0 helpful votes
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October 10th, 2023
Verified purchase

Very easy and quick! Received it great time. They are packaged very nice.

Reason I chose this business:

They had the item I wanted!

Quality

Date of experience: October 10, 2023

Thumbnail of user patriciak2253
New Hampshire
1 review
0 helpful votes
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January 6th, 2024
Verified purchase

You should show the actual size of the ring. Its ridiculously small.

Quality

Date of experience: January 6, 2024

Thumbnail of user erman9
California
1 review
3 helpful votes
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June 13th, 2023
Verified purchase

Item still not delivered. Supposed to be delivered before Mother's Day. Claim filed.

My package still is not here.

Reason I chose this business:

I will not buy from here again or recommend this place.

Service
Quality

Date of experience: May 14, 2023

Thumbnail of user marcias458
Colorado
2 reviews
1 helpful vote
  • Send Message
May 16th, 2023
Verified purchase

Very easy to order. I was happy with the speed it was sent.

Reason I chose this business:

Finally found set for 45 wedding anniversary.

Quality

Date of experience: May 16, 2023

Thumbnail of user lindas6008
Florida
1 review
1 helpful vote
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June 28th, 2023
Verified purchase

Usually never dissatisfied with a RS purchase and this purchase was no exception

Reason I chose this business:

You can trust that something you've seen on line or in print will meet your expectations.

Quality

Date of experience: June 28, 2023

Thumbnail of user normaa196
Pennsylvania
1 review
1 helpful vote
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July 4th, 2023
Verified purchase

Service exceptional, from the time I ordered til I got it 6 days

Reason I chose this business:

Saw it on internet while browsing sterling silver keepsakes for baby

Quality

Date of experience: July 4, 2023

Thumbnail of user lindac4838
Pennsylvania
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

Great customer service. Quick delivery. Had no issues when had to return ring.

Service
Quality

Date of experience: March 25, 2023

Thumbnail of user susanl3173
Illinois
3 reviews
0 helpful votes
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April 24th, 2023
Verified purchase

Easy to order, lots to choose from. Product smaller than appeared in picture

Reason I chose this business:

Many options

Quality

Date of experience: April 24, 2023

Thumbnail of user inaj14
Massachusetts
1 review
3 helpful votes
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May 21st, 2023
Verified purchase

My first Ross Simons online purchase. It will not be my last! Superb

Quality

Date of experience: May 21, 2023

Thumbnail of user dircap
Indiana
1 review
2 helpful votes
  • Send Message
April 21st, 2023
Verified purchase

The earrings were very pretty, but too small and not worth the price.

Reason I chose this business:

The wide selection they carry.

Quality

Date of experience: April 21, 2023

Thumbnail of user lisam5292
North Carolina
1 review
2 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

Total experience was a good one. Products look nice and purchasing was easy.

Reason I chose this business:

Past experience.

Quality

Date of experience: April 6, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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