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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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Reviews (8,865)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user sherryn172
Texas
1 review
0 helpful votes
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May 17th, 2022
Verified purchase

I like the earrings. However i think the photo of the ring is deceptive. Small, and barely make out any blue stones.

Reason I chose this business:

Very pleased with the designs and $

Quality

Date of experience: May 17, 2022

Thumbnail of user aliciam644
District of Columbia
2 reviews
0 helpful votes
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June 30th, 2022
Verified purchase

Very easy! Look forward to more purchases. The ring was really true to say and so fun. Looking forward to wearing it.

Quality

Date of experience: June 30, 2022

Thumbnail of user georgiar119
Florida
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

The pearl was larger than expected and the ring looked slightly different from the picture but it is a very nice ring

Quality

Date of experience: June 29, 2022

Thumbnail of user sandrah2926
Pennsylvania
1 review
1 helpful vote
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January 28th, 2024
Verified purchase

Mira o glass to beads, just so classy!
Beautiful colors!

Quality

Date of experience: January 28, 2024

Thumbnail of user yeseniam71
California
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Loved what I ordered rings fit just perfect. I have ordered from here before and have always been pleased with my purchases.

Reason I chose this business:

I like the quality of the items.

Quality

Date of experience: May 23, 2022

Thumbnail of user alt83
Minnesota
2 reviews
0 helpful votes
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July 9th, 2022
Verified purchase

The dragonfly earrings and necklace surpassed my expectation. The colors are stunning and the tail has a slight movement which enhances appearance.

Reason I chose this business:

Selection and price

Quality

Date of experience: July 9, 2022

Thumbnail of user alexandern176
California
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

This bracelet is a gift but am certain recipient will love it and hopefully have a wonderful experience owning and wearing it.

Reason I chose this business:

No particular reason. We

Quality

Date of experience: May 24, 2022

Thumbnail of user lorellew1
New Jersey
2 reviews
2 helpful votes
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September 28th, 2022
Verified purchase

This is the third time that I ordered this item as a graduation present for my granddaughters! It is a perfect gift.

Quality

Date of experience: September 28, 2022

Thumbnail of user mariat1405
Mississippi
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

I knew what I was looking for and found it quickly on the site. Ordering was easy. It arrived faster than expected.

Reason I chose this business:

You had the ring I was looking for at a good price.

Quality

Date of experience: July 16, 2022

Thumbnail of user delorest35
Maryland
2 reviews
0 helpful votes
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January 21st, 2023
Verified purchase

I WAS UNABLE TO GET IT ON LINE BUT THE SALES REP WAS VERY HELPFUL IN GETTING THE COUPON TO MY ORDER.

VREY HELPFUL

Reason I chose this business:

I HAVE ORDERED BEFORE AND WAS PLEASED WITH MY ITEM.

Service
Quality

Date of experience: January 21, 2023

Thumbnail of user judithb890
Massachusetts
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

I found what I wanted, ordered it and it was delivered without any problems. I will definitely buy more in the future.

Quality

Date of experience: June 13, 2022

Thumbnail of user margaretm2320
California
1 review
1 helpful vote
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October 3rd, 2022
Verified purchase

Clasp is a little small and hard to hook. I like the piece but I thought it might be a little bigger.

Quality

Date of experience: October 3, 2022

Thumbnail of user donnas3930
Texas
1 review
0 helpful votes
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December 21st, 2023
Verified purchase

The photograph made the earrings look much bigger than they actually were

Received a return request number with no problems

Service
Quality

Date of experience: December 21, 2023

Thumbnail of user robinp669
Arizona
4 reviews
0 helpful votes
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December 22nd, 2023
Verified purchase

.I ordered, they came quickly and I really liked them very much.

Quality

Date of experience: December 22, 2023

Thumbnail of user anjanettes10
California
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Use real photos of jewelry on real models. I like the videos.

Quality

Date of experience: December 22, 2023

Thumbnail of user kathrynm718
Georgia
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Very good. Decided to return first pair of earrings for a larger pair. Return was fast and I love the new pair!

Quality

Date of experience: June 4, 2022

Thumbnail of user dianab949
Florida
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Beautiful jewelry and fair prices. I have bought quite a few pieces of jewelry from Ross Simons and have never been disappointed.

Reason I chose this business:

I have a daughter that had shopped with you and was always very pleased.

Reason I chose this product:

They were what I was looking for and a good price and your catalog showed how beautiful they were. I wasn't disappointed when I received them.

Quality

Date of experience: May 9, 2022

Thumbnail of user karenh3290
Delaware
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

I am a long long time customer of Ross-Simons and have purchased many beautiful pieces and have enjoyed wearing over the years!

Reason I chose this business:

From many purchases, beauty and quality assured. Exceptional customer service too.

Quality

Date of experience: March 16, 2022

Thumbnail of user blanches26
Florida
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

I ordered a piece of jewelry as a gift on a Monday and received it by Friday of the same week. Excellent

Reason I chose this business:

I had ordered jewelry in the past from Ross-Simon and was confident in the quality of their products.

Quality

Date of experience: June 13, 2022

Thumbnail of user normau14
California
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Good experience with my shopping.
It is the first time with this company.
I hope the quality of the products are excellent.

Reason I chose this business:

Because had good reviews.

Date of experience: June 18, 2022

Thumbnail of user paulk2007
Ohio
1 review
6 helpful votes
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August 24th, 2022
Verified purchase

The gift was beautiful, my wife loved it! She wore it later in the day when we went out for the evening.

Reason I chose this business:

Have ordered in the past, products and service are first rate.

Quality

Date of experience: August 24, 2022

Thumbnail of user aurorao15
California
1 review
0 helpful votes
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August 21st, 2022
Verified purchase

I love the Bracelet. It is beautiful
Do you make one exactly like the 1 I received but in Jade gold bracelet.

Quality

Date of experience: August 21, 2022

Thumbnail of user barbarav950
New York
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

Was HAPPY to rec've the necklace I purchased for my Mother
Was a bit on the small size Adding an extender and magnets to chain. She was HAPPY to get it

Quality

Date of experience: July 24, 2022

Thumbnail of user quentinv9
Georgia
1 review
0 helpful votes
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June 13th, 2022
Verified purchase

I found what I needed at a very reasonable price and with a click of a mouse, the order was in and my gift arrived as soon as it was promised

Reason I chose this business:

I always have good service

Quality

Date of experience: June 13, 2022

Thumbnail of user thead24
Florida
2 reviews
1 helpful vote
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November 13th, 2022
Verified purchase

Great!
I put 2 orders in today!
One order was everything I ordered, the 2nd I have an even exchange for it. Just sent it out yesterday.

Reason I chose this business:

Happy with their items!

Service
Quality

Date of experience: November 13, 2022

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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