Ross-Simons has a rating of 4.7 stars from 9,111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Very easy to look up what you want and to see it on a model
Great sight for good jewelery at a good price
Good jewelery at a good price and convienent
Date of experience: September 20, 2022
Very good, I am glad to get some of my Christmas shopping dones and this was a very good, simple way to do that
Date of experience: July 1, 2022
I've enjoyed the jewelry that I've bought. Will share this with everyone I know.
Needed to return a pair of earrings that were too heavy for my ears
Date of experience: May 20, 2024
Excellent-this is exactly what I wanted. Thanks
The item price was excellent and affordable
Date of experience: May 27, 2022
Date of experience: May 18, 2022
Easy to navigate website and find just what I'm looking for.
Items I wanted.
Date of experience: May 27, 2024
My one complaint is that there were no updates from USPS regarding my package as it moved through their system.
Date of experience: July 9, 2023
The necklace was so delicate I had to return it. There was no way that wasn't going to break really easily. Value for money just wasn't there.
Return was easy
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2023
We are sorry to learn the Gold Mirror-Link Necklace was not as expected. We provided your feed back to our Quality Team and they advised, we have not received any returns as damaged for this popular necklace this year. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback. A private message was sent.
I am having difficulty redeeming my $50 gift certificate. My bill should be $! 57.13 not $207.13
Please cancel the orer if I cannot get my $50
I had the gift certificate.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2022
The coupon and the lesser amount charged to the credit card are visible on the Order Confirmation Email under Payment Methods. One of our representatives has reached out privately.
It's pretty. Good clasp. It's hollow, so very light and a little noisy. Wasn't expecting it to be hollow.
Availability of the eight inch option.
Date of experience: May 21, 2022
Salesperson was very helpful in returning earings I was not happy with them. They were very hard to close
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 26, 2022
Our customer service team assisted with the return setup. We understand these earrings did not work for you and hope you find the perfect pair.
Everything as great. Bangle Bracelet was excellent quality. Website was easy to order from. I recieved my order quickly.
Price and Quality
Date of experience: December 21, 2022
Great easy website, honestly not really happy with the bracelet I recieved the white topaz bigger than I imagined
Date of experience: September 6, 2023
CUSTOMER SERVICE SHOWED ME HOW TO FIND THE PEARLS I WAS LOOKING FOR & THE LENGTH I WANTED. WHEN EVERYTHING I ORDERED CAME IN, THE QUALITY WAS OVER THE TOP. I AM EXCEPTIONALY HAPPY WITH ALL THE ITEMS.
TWO ITEMS WERE BACK ORDERED & I CALLED TO CHECK ON IT... 2 RUBY BEAD NECKLACES 20'' / WITH 14K LOBSTER CLAW CLASP.
ROSS-SIMONS HAS A VERY, VERY HIGH REPUTATION & VERY HIGH-QUALITY JEWELRY.
Date of experience: June 8, 2022
Always a great experience! Loyal shopper with RS for many many years! Always plesae with customer service, return policy and quality of item.
Customer from way back in years!
Date of experience: June 1, 2023
I ordered the CZ eternity ring size 6, with stones all the way around. It sparkles like it is real and it was on sale too. I love it.
Date of experience: October 6, 2022
I was skeptical about buying an elegant ring that was this inexpensive, but WOW was I surprised when I opened the box. The ring is beautiful!
Date of experience: December 28, 2023
I googled ear cuffs, Ross-Simons had one that caught my eye. I bought an ear cuff from Ross-Simons & I really like it.
I googled ear cuffs & they had one that I was interested in.
Date of experience: February 3, 2023
Shopping with Ross+Simons is always easy and the products are excellent; exactlyj as one expects and as pictured.
Previous experience.
Date of experience: April 24, 2023
Earrings were alittle disappointing. They looked like they had more color in the picture. They are practically clear.
Date of experience: July 14, 2022
I wasn't able to use the discount—not a big deal. Also I didn't receive the card—which was disappointing.
Date of experience: July 31, 2023
I loveee these hoops, i looked everywhere for something with this style but a decent size and price and this was perfect.
Date of experience: October 23, 2023
Site well organized. Easy and efficient. The necklace was well packaged. I t is a gift and will make a lovely presentatiom
Item was reviewed as very good quality and the value was great
Date of experience: August 15, 2023
Love the jewelry AND the prices! My second purchase from Ross-Simmons, and it surely will not be the last.
Ordered before here and was so happy with the necklace I purchased.
Date of experience: May 17, 2022
The earrings are flimsy and will not last the wear. I took a chance with this company anad not sure if I will order again..
Date of experience: August 20, 2023
Such great quality for amazingly low prices! Will definitely shop here more on the future!
Date of experience: May 24, 2024
We strive to provide quality jewelry at reasonable prices and are thrilled that you have found so many pieces at such great values! We look forward to shopping with you again.
The ring I was watching dropped even lower in price!
Date of experience: December 8, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret that the earrings didn't work out for you but are very happy that you love the Curved Pearl Necklace! It is one of our most popular pieces. Thank you for shopping with Ross-Simons.