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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 9,111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    959
  • Shipping
    47
  • Quality
    7755

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 92.9%
Positive
3,683
Neutral
163
Negative
120
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49,102 reviews

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How would you rate Ross-Simons?

Reviews (9,111)

Rating

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Reviews that mention popular keywords

shopping experience (155) quality jewelry (124) customer service (472) quality products (112) christmas gift (99) sterling silver (106) ross simons (1157) post office (17)
Thumbnail of user mariew551
New Jersey
1 review
3 helpful votes
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September 20th, 2022
Verified purchase

Very easy to look up what you want and to see it on a model

Great sight for good jewelery at a good price

Reason I chose this business:

Good jewelery at a good price and convienent

Date of experience: September 20, 2022

Thumbnail of user jeanm1084
Alabama
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Very good, I am glad to get some of my Christmas shopping dones and this was a very good, simple way to do that

Quality

Date of experience: July 1, 2022

Thumbnail of user adrenaj
South Carolina
1 review
2 helpful votes
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May 30th, 2024
Verified purchase
• Updated review

I've enjoyed the jewelry that I've bought. Will share this with everyone I know.

Needed to return a pair of earrings that were too heavy for my ears

Service
Quality

Date of experience: May 20, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret that the earrings didn't work out for you but are very happy that you love the Curved Pearl Necklace! It is one of our most popular pieces. Thank you for shopping with Ross-Simons.

Excellent-this is exactly what I wanted
May 27th, 2022
Verified site experience
• Previous review

Excellent-this is exactly what I wanted. Thanks

Reason I chose this business:

The item price was excellent and affordable

Date of experience: May 27, 2022

Lovely items
May 18th, 2022
Verified site experience
• Previous review

Date of experience: May 18, 2022

Thumbnail of user josiea186
Virginia
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Easy to navigate website and find just what I'm looking for.

Reason I chose this business:

Items I wanted.

Quality

Date of experience: May 27, 2024

Thumbnail of user marlam369
Texas
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

My one complaint is that there were no updates from USPS regarding my package as it moved through their system.

Date of experience: July 9, 2023

Thumbnail of user susana2490
Georgia
1 review
7 helpful votes
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December 20th, 2023
Verified purchase

The necklace was so delicate I had to return it. There was no way that wasn't going to break really easily. Value for money just wasn't there.

Return was easy

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality

Date of experience: November 23, 2023

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We are sorry to learn the Gold Mirror-Link Necklace was not as expected. We provided your feed back to our Quality Team and they advised, we have not received any returns as damaged for this popular necklace this year. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback. A private message was sent.

Thumbnail of user annc1040
Illinois
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I am having difficulty redeeming my $50 gift certificate. My bill should be $! 57.13 not $207.13
Please cancel the orer if I cannot get my $50

Reason I chose this business:

I had the gift certificate.

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality

Date of experience: April 28, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

The coupon and the lesser amount charged to the credit card are visible on the Order Confirmation Email under Payment Methods. One of our representatives has reached out privately.

Thumbnail of user susann653
Illinois
2 reviews
0 helpful votes
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July 23rd, 2022
Verified purchase

Easy-Peasy. The very small signet ring was just what I was looking for. That size was unavailable anywhere else.

Reason I chose this business:

Long time customer.

Quality

Date of experience: July 23, 2022

Thumbnail of user susant1943
Colorado
1 review
0 helpful votes
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May 21st, 2022
Verified purchase

It's pretty. Good clasp. It's hollow, so very light and a little noisy. Wasn't expecting it to be hollow.

Reason I chose this business:

Availability of the eight inch option.

Quality

Date of experience: May 21, 2022

Thumbnail of user etheln18
New York
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Salesperson was very helpful in returning earings I was not happy with them. They were very hard to close

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service

Date of experience: May 26, 2022

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Our customer service team assisted with the return setup. We understand these earrings did not work for you and hope you find the perfect pair.

Thumbnail of user rickym260
Florida
1 review
0 helpful votes
  • Send Message
December 21st, 2022
Verified purchase

Everything as great. Bangle Bracelet was excellent quality. Website was easy to order from. I recieved my order quickly.

Reason I chose this business:

Price and Quality

Quality

Date of experience: December 21, 2022

Thumbnail of user arlenea160
Florida
1 review
0 helpful votes
  • Send Message
September 6th, 2023
Verified purchase

Great easy website, honestly not really happy with the bracelet I recieved the white topaz bigger than I imagined

Quality

Date of experience: September 6, 2023

Thumbnail of user lindap2522
Louisiana
1 review
0 helpful votes
  • Send Message
June 8th, 2022
Verified purchase

CUSTOMER SERVICE SHOWED ME HOW TO FIND THE PEARLS I WAS LOOKING FOR & THE LENGTH I WANTED. WHEN EVERYTHING I ORDERED CAME IN, THE QUALITY WAS OVER THE TOP. I AM EXCEPTIONALY HAPPY WITH ALL THE ITEMS.

TWO ITEMS WERE BACK ORDERED & I CALLED TO CHECK ON IT... 2 RUBY BEAD NECKLACES 20'' / WITH 14K LOBSTER CLAW CLASP.

Reason I chose this business:

ROSS-SIMONS HAS A VERY, VERY HIGH REPUTATION & VERY HIGH-QUALITY JEWELRY.

Quality

Date of experience: June 8, 2022

Thumbnail of user hylam
Texas
1 review
1 helpful vote
  • Send Message
June 1st, 2023
Verified purchase

Always a great experience! Loyal shopper with RS for many many years! Always plesae with customer service, return policy and quality of item.

Reason I chose this business:

Customer from way back in years!

Quality

Date of experience: June 1, 2023

Thumbnail of user rebeccak355
Pennsylvania
2 reviews
1 helpful vote
  • Send Message
October 6th, 2022
Verified purchase

I ordered the CZ eternity ring size 6, with stones all the way around. It sparkles like it is real and it was on sale too. I love it.

Quality

Date of experience: October 6, 2022

Thumbnail of user tonyah398
Texas
1 review
0 helpful votes
  • Send Message
December 28th, 2023
Verified purchase

I was skeptical about buying an elegant ring that was this inexpensive, but WOW was I surprised when I opened the box. The ring is beautiful!

Quality

Date of experience: December 28, 2023

Thumbnail of user lorip717
Nebraska
1 review
1 helpful vote
  • Send Message
February 3rd, 2023
Verified purchase

I googled ear cuffs, Ross-Simons had one that caught my eye. I bought an ear cuff from Ross-Simons & I really like it.

Reason I chose this business:

I googled ear cuffs & they had one that I was interested in.

Quality

Date of experience: February 3, 2023

Thumbnail of user mariej545
North Carolina
1 review
1 helpful vote
  • Send Message
April 24th, 2023
Verified purchase

Shopping with Ross+Simons is always easy and the products are excellent; exactlyj as one expects and as pictured.

Reason I chose this business:

Previous experience.

Quality

Date of experience: April 24, 2023

Thumbnail of user jodied10
New Jersey
2 reviews
10 helpful votes
  • Send Message
July 14th, 2022
Verified purchase

Earrings were alittle disappointing. They looked like they had more color in the picture. They are practically clear.

Quality

Date of experience: July 14, 2022

Thumbnail of user nickt801
Pennsylvania
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

I wasn't able to use the discount—not a big deal. Also I didn't receive the card—which was disappointing.

Quality

Date of experience: July 31, 2023

Thumbnail of user hugod81
Illinois
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

I loveee these hoops, i looked everywhere for something with this style but a decent size and price and this was perfect.

Quality

Date of experience: October 23, 2023

Thumbnail of user joannej334
Ohio
1 review
0 helpful votes
  • Send Message
August 15th, 2023
Verified purchase

Site well organized. Easy and efficient. The necklace was well packaged. I t is a gift and will make a lovely presentatiom

Reason I chose this business:

Item was reviewed as very good quality and the value was great

Quality

Date of experience: August 15, 2023

Thumbnail of user carolc2192
Missouri
1 review
0 helpful votes
  • Send Message
May 17th, 2022
Verified purchase

Love the jewelry AND the prices! My second purchase from Ross-Simmons, and it surely will not be the last.

Reason I chose this business:

Ordered before here and was so happy with the necklace I purchased.

Quality

Date of experience: May 17, 2022

Thumbnail of user melissac2655
South Carolina
1 review
0 helpful votes
  • Send Message
August 20th, 2023
Verified purchase

The earrings are flimsy and will not last the wear. I took a chance with this company anad not sure if I will order again..

Quality

Date of experience: August 20, 2023

Thumbnail of user deannah392
New Jersey
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase
• Updated review

Such great quality for amazingly low prices! Will definitely shop here more on the future!

Quality

Date of experience: May 24, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We strive to provide quality jewelry at reasonable prices and are thrilled that you have found so many pieces at such great values! We look forward to shopping with you again.

Easy shopping, great prices, love this site!
December 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

The ring I was watching dropped even lower in price!

Date of experience: December 8, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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