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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 9,104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    957
  • Shipping
    47
  • Quality
    7749

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 92.9%
Positive
3,677
Neutral
163
Negative
119
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49,069 reviews

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How would you rate Ross-Simons?

Reviews (9,104)

Rating

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Reviews that mention popular keywords

shopping experience (155) quality jewelry (123) customer service (472) quality products (112) christmas gift (99) sterling silver (106) ross simons (1155) post office (17)
Thumbnail of user lyndap147
California
1 review
0 helpful votes
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May 16th, 2022
Verified purchase

Over the years, every order from Ross Simons has arrived in a timely manner and just what I ordered!

Reason I chose this business:

GOOD QUALITY AND FAIR PRICE

Reason I chose this product:

I need a larger size smaller width wedding band. Plus, I liked the styling of the ring.

Quality

Date of experience: May 16, 2022

Thumbnail of user violeth32
Georgia
2 reviews
0 helpful votes
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August 8th, 2022
Verified purchase

The moon and star earrings were alot smaller than I expexted.other than that the experience was good.

Reason I chose this business:

Saw the website, and it looked interesting.

Quality

Date of experience: August 8, 2022

Thumbnail of user susanm3668
California
4 reviews
2 helpful votes
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May 19th, 2024
Verified purchase
• Updated review

I ordered 2 pairs of earrings. The price is right and I love the styles.

Reason I chose this business:

I was just browsing at this website. I found 2 pairs of earrings that I really liked and the price was terrific, so I went ahead with my purchase.

Quality

Date of experience: May 9, 2024

Love your selection and the prices are reasonable
July 12th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I was looking for pink and blue stud earrings and found the ones that I wanted.

Date of experience: July 12, 2023

Thumbnail of user leep569
New York
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Received quickly in good condition! Will order again..

Quality

Date of experience: May 10, 2024

Thumbnail of user carold2148
Washington
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Very easy shopping process, the earrings are beautiful

Quality

Date of experience: May 10, 2024

Thumbnail of user kathleenc1992
Pennsylvania
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Easy user friendly web site. Descriptions are accurate.

Quality

Date of experience: May 10, 2024

Thumbnail of user flou4
California
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

The necklace is a bit small. I'm still deciding whether to keep it or not.

Quality

Date of experience: May 9, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret that you aren't happy with the size of the garnet necklace. The "RS Pure" line showcases petite, minimalist pieces. Please reach out to us at 800-556-7376 if you need help with a return, exchange, or just help finding the perfect piece.

Thumbnail of user anneh1071
Arizona
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Great, easy access, quick delivery, nice packaging

Quality

Date of experience: May 9, 2024

Thumbnail of user kellyg1449
New Jersey
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Love everything I had ever bought! Look forward to my catalogues!

Quality

Date of experience: May 9, 2024

Thumbnail of user bethl582
Pennsylvania
1 review
1 helpful vote
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May 19th, 2024
Verified purchase

Love my new pieces. Thank you! I've never yet been disappointed by your products or service.

Quality

Date of experience: May 9, 2024

Thumbnail of user dorothyc382
Massachusetts
2 reviews
0 helpful votes
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May 13th, 2024
Verified purchase

Easy web page for browsing. Checking out was an easy process as well.

Reason I chose this business:

Nice selection at good prices.

Quality

Date of experience: May 3, 2024

Thumbnail of user alisonc31
Massachusetts
2 reviews
34 helpful votes
  • Send Message
May 18th, 2024
Verified purchase
Quality

Date of experience: May 8, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

We regret to learn that you were not pleased with the necklace. We have received the piece back and have refunded your account. We hope to shop again with you soon.

Thumbnail of user margareew
Texas
3 reviews
2 helpful votes
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May 18th, 2024
Verified purchase

Great selection of jewelry. I love the color of the turquoise.

Reason I chose this business:

Value over the years

Quality

Date of experience: May 8, 2024

Thumbnail of user carolp2157
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Good communication and fast shipping, would definitely buy again

* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality

Date of experience: May 8, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

Thank you for sharing your experience. We are happy to learn you are pleased with your purchase. We do appreciate your business.

Thumbnail of user maryb4418
New York
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Wonderful-kind and professional=pieces are wonderful and recommend ross and simons via friens and neghors

Reason I chose this business:

Used ross and simons for decades

Reason I chose this product:

Profession work on all pieces

Quality

Date of experience: May 11, 2022

Thumbnail of user judyn126
California
4 reviews
0 helpful votes
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June 15th, 2022
Verified purchase

Disappointed I couldn't find multi pearl choaker, space between pearls... had to settle for longer strand... otherwise great!

Reason I chose this business:

Convenience!

Quality

Date of experience: June 15, 2022

Thumbnail of user suzanneb877
California
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Had a little trouble getting my VIP certificate applied.
The ring arrived with NO RING SIZE MARKED, and it was way too small.

Reason I chose this business:

I have shopped Ross-Simons FOR YEARS AND YEARS.

Quality

Date of experience: May 6, 2023

Thumbnail of user denises2129
Illinois
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Love the earrings, they have a beautiful deep Niue hue and are the perfect size!

Quality

Date of experience: April 19, 2024

Thumbnail of user janb907
Tennessee
1 review
4 helpful votes
  • Send Message
May 17th, 2024
Verified purchase
• Updated review

Ordered a last minute gift for Mother's Day and received in time.

Reason I chose this business:

Have used before and like the product

Quality

Date of experience: May 7, 2024

Fast delivery
December 24th, 2023
Verified purchase
• Previous review

The item arrived earlier than I expected. They were a good quality for the price.

Quality

Date of experience: December 24, 2023

Thumbnail of user williamb4549
Pennsylvania
1 review
3 helpful votes
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September 3rd, 2022
Verified purchase

THE PENDANT AND NECKLACE WAS TERRIBLY TANGLED. TOOK ME AN HOUR TO TEASE IT APART. WORRIED THAT I WOULD BREAK IT.

Reason I chose this business:

Past purchases

Quality

Date of experience: August 4, 2022

Thumbnail of user aminaa67
Alaska
1 review
1 helpful vote
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June 18th, 2023
Verified purchase

I love this bracelet. At first I was worried it he too big for my six inch wrist but it's nice.

Quality

Date of experience: June 18, 2023

Thumbnail of user jameso1753
Georgia
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Shopping was Easy and enjoyable!
I would definitely shop here again.

Quality

Date of experience: May 6, 2024

Thumbnail of user lynnet178
California
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

Easy and professional!
Great presentations!
Love the follow up!

Quality

Date of experience: May 6, 2024

Thumbnail of user barbaraj1383
Barbara J. – Ross-Simons Rep

The multi-colored enamel rings are lovely. So pleased that you had a great shopping experience!

Thumbnail of user donnac2176
New Jersey
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Bought this for my daughter; I got an 8 and it is just a tad large, but that is ok.

Reason I chose this business:

Daughter wanted a "bee" ring.

Quality

Date of experience: April 28, 2022

Thumbnail of user jennifera2260
California
1 review
1 helpful vote
  • Send Message
August 4th, 2023
Verified purchase

Good but yet I didn't receive my while package n that's one item is the main gift I was expecting

Didn't receive my whole package

Service
Quality

Date of experience: August 4, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 5 days

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