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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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Reviews (8,865)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user waynep571
Nevada
1 review
0 helpful votes
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October 18th, 2023
Verified purchase

The item was just like what I saw in the ad. I am well pleased.

Quality

Date of experience: October 18, 2023

Thumbnail of user carlah378
Oklahoma
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

I love to shop with Ross Simmons and love and enjoy all my purchases so far. I am please with my purchase. Thank you.

Reason I chose this business:

I choose Ross Simmons because I love jewelry it is well made and most of the jewelry are different from other companies jewelry.

Quality

Date of experience: July 27, 2022

Thumbnail of user josephr2457
Michigan
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Good price- fast service- wonderful product- will buy more.

Quality

Date of experience: December 27, 2023

Thumbnail of user pierrel238
Florida
1 review
0 helpful votes
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December 29th, 2023
Verified purchase

Easy purchasing on your website. A pleasurable shopping experience.

The customer service rep was quick with her response for gift wrapping my purchase on your chat platform.

Service
Quality

Date of experience: December 29, 2023

Thumbnail of user jenniferb5195
Pennsylvania
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Earrings are much smaller than depicted on model, but overall beautiful

Quality

Date of experience: December 27, 2023

Thumbnail of user gailz49
Texas
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

The size of the item was extremely small. This would be an item for a very young child this is not an adult size!

Date of experience: June 12, 2022

Thumbnail of user denises2002
Colorado
1 review
1 helpful vote
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November 25th, 2023
Verified purchase

Had no issues and love earrings.Will order again and share with friends and family.

Quality

Date of experience: November 25, 2023

Thumbnail of user christines73
Virginia
2 reviews
1 helpful vote
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June 3rd, 2022
Verified purchase

Great place to shop for the best jewelry affordable! It is indeed a great place to shop! I can always be assured I will receive the very best!

Reason I chose this business:

It has always pleased my taste!

Quality

Date of experience: June 3, 2022

Thumbnail of user maryjanej6
Massachusetts
1 review
1 helpful vote
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June 26th, 2023
Verified purchase

Loved the cross and chain. The gold was shiny. It matched how it looked online

Reason I chose this business:

I have ordered from then before and liked the quality

Quality

Date of experience: June 26, 2023

Thumbnail of user hollyh707
Pennsylvania
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Have been a customer for several years and have been completely satisfied with every purchase.

Reason I chose this business:

Huge selection of all styles of jewelry and super value on all jewelry.

Quality

Date of experience: March 11, 2023

Thumbnail of user thomasb4573
New York
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

My wife loved the bracelet. Very nice quality.
The price was very reasonable.

Quality

Date of experience: December 5, 2023

Thumbnail of user pamelad1533
Virginia
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

I tried to order two bracelets yesterday and I could not make the order work.

Reason I chose this business:

I received an advertisement of a necklace that I really liked so I ordered three of the So Much to Sea

Quality

Date of experience: May 25, 2023

Thumbnail of user marciag249
Pennsylvania
1 review
1 helpful vote
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March 22nd, 2023
Verified purchase

The earrings were incredibly cheap feeling and looking. The center was empty and looked hideous.

They explained how to return the earrings

Reason I chose this business:

That's a good question.

Service
Quality

Date of experience: March 22, 2023

Thumbnail of user conniem1035
Pennsylvania
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Quick and easy and very satisfied with the purchase

Reason I chose this business:

Love their jewelries

Quality

Date of experience: December 9, 2023

Thumbnail of user ilanav2
District of Columbia
1 review
0 helpful votes
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July 16th, 2022
Verified purchase

The tracking was convenient and the quality was beautiful. I liked the little bag it came with. I sent it back for an exchange for the larger size

They were helpful and quick

Reason I chose this business:

My friend was wearing this bracelet on vaca and I was obsessed with it all week

Service
Quality

Date of experience: July 16, 2022

Thumbnail of user isabellah206
California
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

A great experience. Fast and safe delivery.
Ross Simons is always a great jewelry choice!

Reason I chose this business:

Because I’m a client

Quality

Date of experience: January 16, 2023

Thumbnail of user marjoriem342
Massachusetts
2 reviews
0 helpful votes
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December 25th, 2023
Verified purchase

Saw ad in Boston Globe, ordered, and received item quite quickly

Quality

Date of experience: December 25, 2023

Thumbnail of user annamariew14
New York
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Good prices. I've purchased rings and bracelets from your site in the past.

Reason I chose this business:

Good experiences with past purchases, good prices.

Quality

Date of experience: December 24, 2023

Thumbnail of user joyceh1051
Massachusetts
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Very pretty! Arrived on time!
Good size and just as described online!

Quality

Date of experience: December 25, 2023

Thumbnail of user ulrikes17
Arizona
1 review
0 helpful votes
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December 25th, 2023
Verified purchase

Very good and easy shopping! I like the product simple but nice!

Quality

Date of experience: December 25, 2023

Thumbnail of user marthaf883
Arkansas
1 review
0 helpful votes
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December 24th, 2023
Verified purchase

Piece ordered is lovely. Will definitely order again.

Quality

Date of experience: December 24, 2023

Thumbnail of user maryt2685
Connecticut
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

They are exactly what I wanted! The size, color and style were what I expected.

Reason I chose this business:

I received a catalog.

Quality

Date of experience: August 18, 2023

Thumbnail of user wendym120
Pennsylvania
6 reviews
0 helpful votes
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June 11th, 2022
Verified purchase

Always a great experience shopping Ross Simons!
These are a gift for a niece's sweet 16 birthday and I know she will love them. I know I do!

Reason I chose this business:

I have always had a great experience with quality and service.

Quality

Date of experience: June 11, 2022

Thumbnail of user tammaram7
Maryland
1 review
1 helpful vote
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August 14th, 2022
Verified purchase

LOVE the ring but a stone is missing on the band. I am waiting on a return label so I can return and get a replacement.

Joanne was very helpful and worked quickly to get a label mailed to me. When I get the label I will return the ring and anxiously wait for the replacement.

Service
Quality

Date of experience: August 14, 2022

Thumbnail of user margaretc1813
Maryland
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Just fine, the rings are perfect. I saw what I wanted so I bought them.

Reason I chose this business:

No real reason, the rings were pretty.

Quality

Date of experience: February 20, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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