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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7514

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,465
Neutral
155
Negative
113
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48,312 reviews

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How would you rate Ross-Simons?

Reviews (8,865)

Rating

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user juliac956
Maryland
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Great and easy. The product came very fast. Will add to Christmas look.

Reason I chose this business:

Prices were good

Quality

Date of experience: December 1, 2023

Thumbnail of user thomasn1154
North Carolina
1 review
0 helpful votes
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November 30th, 2023
Verified purchase

Great experience loved the fast delivery and low price.

Quality

Date of experience: November 30, 2023

Thumbnail of user reginat111
Mississippi
2 reviews
0 helpful votes
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January 6th, 2023
Verified purchase

Very good customer service, They have some very nice and very unique pieces,

Good service and very helpful

Reason I chose this business:

Nice Jewelry

Service
Quality

Date of experience: January 6, 2023

Thumbnail of user karenb4025
Pennsylvania
1 review
1 helpful vote
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October 13th, 2022
Verified purchase

I was able to find what I wanted and ordering was very easy. It was easy to access the item I was interested in and to order it

Reason I chose this business:

My friend told me that you had earring jackets.

Quality

Date of experience: October 13, 2022

Thumbnail of user paulab833
Indiana
1 review
0 helpful votes
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July 11th, 2022
Verified purchase
• Updated review

I love your jewelry and website is easy to use.
The website is also very easy to use and product descriptions are accurate.

Reason I chose this business:

Quick and good prices

Quality

Date of experience: July 11, 2022

Easy to use the website, descriptions are spot-on,...
June 6th, 2022
Verified site experience
• Previous review

Easy to use the website, descriptions are spot-on, and check out was easy too.

Reason I chose this business:

Value and selection.

Date of experience: June 6, 2022

Thumbnail of user waynes903
Maryland
2 reviews
1 helpful vote
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January 18th, 2023
Verified purchase

Great site, easy to navigate and great prices. Shipping was fast and accurate.

Reason I chose this business:

Had the right product at the right price

Quality

Date of experience: January 18, 2023

Thumbnail of user leanneh131
Kentucky
2 reviews
1 helpful vote
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July 27th, 2023
Verified purchase

The bracelet broke as soon as I got it. It was a elastic

Service
Quality

Date of experience: July 27, 2023

Thumbnail of user valeriek333
New Jersey
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

Quick and easy process; fast delivery and quality product.

Reason I chose this business:

Looking for a specific type jewelry

Quality

Date of experience: January 23, 2023

Thumbnail of user vickieg222
Florida
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

The jewerly in the calalog is very eye catching and looked as described when I received it.

Quality

Date of experience: October 21, 2023

Thumbnail of user nilsat2
Oregon
1 review
1 helpful vote
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January 26th, 2023
Verified purchase

Unique and pretty earrings and well priced although small

Quality

Date of experience: January 26, 2023

Thumbnail of user carolieh2
Maine
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Very easy and straight forward - great products- great website

Reason I chose this business:

Previously aware of company

Quality

Date of experience: January 24, 2023

Thumbnail of user domingob30
Pennsylvania
1 review
1 helpful vote
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September 4th, 2023
Verified purchase

Not satisfied withe the clasp on the one earrings.

I didn't call but I will to express my concern.

Reason I chose this business:

Because of the price and the clasp. And the price. Thanks

Quality

Date of experience: August 5, 2023

Thumbnail of user lindam4538
Connecticut
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

So far, so good. Hope it's exactly what I wanted. It is exactly what I wanted and customer service was amazing!

Reason I chose this business:

Looked like what I was looking for

Service
Quality

Date of experience: July 29, 2022

Thumbnail of user donnap1845
Wisconsin
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Love you! Love you!

Disappointment. Too small form the money spent. Really tiny!

Reason I chose this business:

Love you!
Trust you!

Quality

Date of experience: February 6, 2023

Thumbnail of user cynthias2537
North Carolina
1 review
1 helpful vote
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June 15th, 2023
Verified purchase

The ring is beautiful! I wear it every day. The stone is gorgeous.

Quality

Date of experience: June 15, 2023

Thumbnail of user ogp2
Georgia
1 review
1 helpful vote
  • Send Message
August 10th, 2022
Verified purchase

Thumbs up service and product for any style and or piece of jewelry. Fine jewelry or costume jewelry both are of good quality.

Reason I chose this business:

Good reputation for jewelry!

Quality

Date of experience: August 10, 2022

Thumbnail of user angelar1891
Illinois
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

The ring I purchased was just like the pictures and exactly what I wanted. I love the way the ring looks and fits.

Reason I chose this business:

I saw an advertisement on Facebook and liked what I saw.

Quality

Date of experience: November 1, 2022

Thumbnail of user robertom328
Alabama
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Great product and service. Arrived promptly and no damages.

Reason I chose this business:

Convenience

Quality

Date of experience: February 18, 2023

Thumbnail of user edwardc1386
Florida
1 review
2 helpful votes
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May 25th, 2023
Verified purchase

I love your jewelry it is exclusive.The person I purchased it for just loved it.

Quality

Date of experience: May 25, 2023

Thumbnail of user kathif32
Washington
1 review
1 helpful vote
  • Send Message
November 26th, 2023
Verified purchase

Good quality jewelry. I ordered a chain extender and it works great!

Quality

Date of experience: November 26, 2023

Thumbnail of user susanh3643
Florida
1 review
1 helpful vote
  • Send Message
November 26th, 2023
Verified purchase
• Updated review

I've ordered from Ross-Simon's before and am totally satisfied with my purchases.

Reason I chose this business:

I found the exact earrings I had been shopping for at Ross-Simons.

Quality

Date of experience: November 26, 2023

Second experience with Ross-Simons and totally pleased
November 27th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I chose to purchase from Ross-Simons today because I searched your internet site and found exactly what I sought.

Date of experience: November 27, 2022

Thumbnail of user nancic32
New Jersey
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Always pleased ordering from RS. Products are beautiful.

Reason I chose this business:

Good price, excellent quality

Quality

Date of experience: November 27, 2023

Thumbnail of user timothyh468
Washington
2 reviews
0 helpful votes
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December 21st, 2022
Verified purchase
• Updated review

The mobile experience is garbage, the website needs to be updated. The full website experience was amazing.

Reason I chose this business:

Price and available styles

Quality

Date of experience: December 21, 2022

The mobile cart was not able to complete my transaction,...
December 12th, 2022
Verified site experience
• Previous review

The mobile cart was not able to complete my transaction, your credit card payment implementation kept discarding my CC expiry info and the transaction kept being rejected because the necessary information for validation was not being transmitted in the request. IOS Chrome. I was able to complete the transaction on Chrome on my windows PC.

Reason I chose this business:

Price and available styles

Date of experience: December 12, 2022

Thumbnail of user maryj3121
Kentucky
2 reviews
1 helpful vote
  • Send Message
November 27th, 2023
Verified purchase

They communicate quickly and keep you posted when your order will arrive

Reason I chose this business:

Prior purchases

Quality

Date of experience: November 27, 2023

Thumbnail of user josiem124
California
1 review
0 helpful votes
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November 27th, 2023
Verified purchase

Ordered the necklaces for my three daughters. I am certain they will love them.

Reason I chose this business:

Great value!

Quality

Date of experience: November 27, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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