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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    930
  • Shipping
    47
  • Quality
    7513

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,464
Neutral
155
Negative
113
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48,313 reviews

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How would you rate Ross-Simons?

Reviews (8,864)

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Reviews that mention popular keywords

shopping experience (149) quality jewelry (121) customer service (464) quality products (110) christmas gift (99) sterling silver (102) ross simons (1125) post office (17)
Thumbnail of user juliew1731
Louisiana
1 review
1 helpful vote
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November 3rd, 2023
Verified purchase

Had an easy and pleasant buying experience. Definitely will order again.

Quality

Date of experience: November 3, 2023

Thumbnail of user hollyp377
Missouri
1 review
1 helpful vote
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November 2nd, 2023
Verified purchase

Order filled in timely manner. Product packaged very nicely. Larger than I had hoped.

Quality

Date of experience: November 2, 2023

Thumbnail of user janett1166
Florida
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

This was a very easy order. User Friend site for the ordering process.

Reason I chose this business:

Sales offered

Quality

Date of experience: November 9, 2023

Thumbnail of user anns1767
Florida
2 reviews
0 helpful votes
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November 9th, 2023
Verified purchase

Beautiful piece Stones are brilliant. Just as I expected.

Date of experience: November 9, 2023

Thumbnail of user michellem4960
California
2 reviews
0 helpful votes
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November 2nd, 2023
Verified purchase

Beautiful products at great prices. It is a wonderfully easy website to navigate!

Reason I chose this business:

I have received gifts from Ross-Simons that I love.

Quality

Date of experience: November 2, 2023

Thumbnail of user evelyns171
Maryland
3 reviews
0 helpful votes
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November 4th, 2023
Verified purchase

Such a great price, easy personalization, and received them so fast! I will definitely order again!

Quality

Date of experience: November 4, 2023

Thumbnail of user jennas350
Arkansas
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

The bracelet was beautiful! It has such an elegant look and feel.

I ordered the larger size bracelet and it was too big. I contacted customer service and they were very helpful and knowledgeable.

Service
Quality

Date of experience: November 7, 2023

Thumbnail of user andrac22
California
1 review
1 helpful vote
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May 27th, 2023
Verified purchase

Very easy on line shopping, very quick shipping. Very pleased

Reason I chose this business:

Have bought from you in past

Service
Quality

Date of experience: May 27, 2023

Thumbnail of user patriciav1259
Rhode Island
1 review
1 helpful vote
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November 5th, 2023
Verified purchase

Quick and easy. Bought this as a gift. Great shopping experience.

Reason I chose this business:

Looking for a special gift

Quality

Date of experience: November 5, 2023

Thumbnail of user sheilah795
New Hampshire
1 review
1 helpful vote
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November 9th, 2023
Verified purchase
• Updated review

So far very satisfied. Items were as advertised and received in a timely manner

Quality

Date of experience: November 9, 2023

So far very satisfied
November 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous experience

Date of experience: November 2, 2023

Thumbnail of user cynthiap1688
Missouri
1 review
0 helpful votes
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November 8th, 2023
Verified purchase

First experience with this company but I love the bracelet

Quality

Date of experience: November 8, 2023

Thumbnail of user mary.14
New York
2 reviews
0 helpful votes
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March 18th, 2022
Verified purchase

Always a great experience with Ross Simons! Great selection, great prices, great service, great jewelry!

Reason I chose this business:

Past experience.

Service
Quality

Date of experience: March 18, 2022

Thumbnail of user lesliew754
Texas
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Excellent. It's fast and easy to get around your site. My jewelry is exactly what I ordered.

Reason I chose this business:

Looking for a gold coin necklace to replace a lost one.

Quality

Date of experience: November 7, 2023

Thumbnail of user sharong2064
Washington
1 review
2 helpful votes
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July 30th, 2023
Verified purchase

Very pretty ring. Just as nice as the picture very nice quality.

Quality

Date of experience: July 30, 2023

Thumbnail of user lisak2506
Florida
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

Ross Simons is my first choice for jewelry and gifts.

Date of experience: November 12, 2023

Thumbnail of user sherrya505
Virginia
1 review
1 helpful vote
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November 10th, 2023
Verified purchase
• Updated review

I love free shipping but delivering $500+ order to the unattended mailbox is not great.

Quality

Date of experience: November 10, 2023

Only disappointed that USPS doesn't have to get a signature...
November 3rd, 2023
Verified site experience
• Previous review

Only disappointed that USPS doesn't have to get a signature or deliver at the door. I had a $10 bottle of hair dye from ebay stolen out of mailbox 2wks ago. I love free shipping but delivering $500+ order to the unattended mailbox is not great.

Reason I chose this business:

Very competitive prices on gold chains, I have previously ordered on Etsy but the clasps/bails are always kinda misfit sized to the chain and color is often dingy because usually recycled gold. I was very impressed with the color of the 14k and the clasp size and ease of spring latch

Date of experience: November 3, 2023

Thumbnail of user susanc3720
Massachusetts
2 reviews
1 helpful vote
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August 10th, 2023
Verified purchase

Everything was perfect. Items received ontime and quality was perfect

Reason I chose this business:

I use to use your company years ago and an advertisement showed up on fb or instragram and I went with what I knew

Quality

Date of experience: August 10, 2023

Thumbnail of user davidr5711
New York
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

It went just fine. No more no more no more no more comments

Reason I chose this business:

Used before.

Quality

Date of experience: February 9, 2023

Thumbnail of user yvonner344
Texas
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

The order was user friendly and the necklace was beautiful.

Quality

Date of experience: February 21, 2023

Thumbnail of user williamh3936
Georgia
1 review
1 helpful vote
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August 20th, 2022
Verified purchase

You are asking for too much of my time
You are asking for too much of my time

You are asking for too much of my time

See above
You are asking for too much of my time
You are asking for too much of my time
You are asking for too much of my time

Reason I chose this business:

Long time customer

Service
Quality

Date of experience: August 20, 2022

Thumbnail of user sherrys856
Texas
1 review
0 helpful votes
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September 10th, 2023
Verified purchase

Shopping with out pressure, enjoyed shopping online without pressure.

Reason I chose this business:

Nice jewery

Date of experience: September 10, 2023

Thumbnail of user peggyf235
California
2 reviews
0 helpful votes
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October 11th, 2023
Verified purchase

It was an exciting, anticipating feeling to finally get my order!

Quality

Date of experience: October 11, 2023

Thumbnail of user shirleyy291
Florida
2 reviews
0 helpful votes
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October 12th, 2023
Verified purchase

Website easily navigated. Great choices. Reasonable prices.

Reason I chose this business:

Got an email.

Quality

Date of experience: October 12, 2023

Thumbnail of user bettyw1225
Virginia
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

Beautiful jewelry in timely manner. Love Ross Simons!

Quality

Date of experience: October 26, 2023

Thumbnail of user beverlyd685
Pennsylvania
1 review
0 helpful votes
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October 27th, 2023
Verified purchase
• Updated review

Pages of items for sale difficult to navigate tel. It was a good experience.

Quality

Date of experience: October 27, 2023

Pages of items for sale difficult to navigate tel
October 26th, 2023
Verified site experience
• Previous review
Reason I chose this business:

The Murano glass peices

Date of experience: October 19, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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