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Ross-Simons has a rating of 4.7 stars from 8,861 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,308 reviews
Great selection of quality products at reasonable prices
Reminded by offer in the WSJ.
Date of experience: February 3, 2023
Got help immediately when reached out and they were able to resolve.
Very compassionate and helpful
Customer Service
Date of experience: June 7, 2023
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 2, 2023
I love it,very nice.I will do it again,love everything from your store
Date of experience: June 9, 2023
I've gained some beautiful, heirloom quality pieces from Ross-Simmons and my latest acquisitions are no exceptions.
Things I've had my eye on for a while
Date of experience: August 1, 2022
I bought this pendant a year ago & lost it. This isn't exactly the same but I'm thrilled to have found it. Even though it's $200 more. LOL!
This store carries what I want for a fraction of what other places want.
Date of experience: June 27, 2022
I'm an old customer...have always loved Ross-Simons!
Because they had a bracelet I wanted. I had bought one just like it before but the color of the sterling silver was off and so I never wore it. Looking through my jewelry today I thought I might try again on same bracelet and if it doesn't look sterling silver like the other one, I will return it for refund!
Date of experience: March 31, 2023
These are nice jade earrings, but a little too large for me. I have returned them.
I have ordered items from RS before (long ago) and I have always been pleased.
Date of experience: March 20, 2023
My bracelet is exactly as described. Easy and quick to purchase.
Low prices and quality
Date of experience: September 25, 2023
Hard to decide which to purchase today; there are so many good deals!
Quality jewelry at affordable prices.
Date of experience: August 26, 2023
Fast and easy. Several ways to pay is offered.
Quality merchandise at good prices.
Date of experience: July 1, 2023
Quality products at low prices.
Date of experience: January 12, 2023
Fast shipping! Great customer service. Quality products.
Date of experience: March 10, 2023
Tremendous selection of high-quality jewelry! There is something for everyone! Quick and easy ordering as well. Thank you!
Ross-Simons has a top-rated reputation and is known for their huge selection. Their products are well crafted and are affordable.
Date of experience: July 31, 2022
Shopping was easy, lots of choices, reasonable prices, overall a really good experience.
I've shopped before
Date of experience: August 12, 2023
I love my new earring! They are gorgeous and comfortable to wear!
Date of experience: August 12, 2023
Ordering was easy & received my necklace promptly.
Saw it on Facebook
Date of experience: February 2, 2023
Looks like nice quality. It is gorgeous Poe e of jewelry
Looks like good quality and pricing
Date of experience: August 12, 2023
Just as described. Recipient loved them! Shopping at Ross Simons is always easy and fun.
Date of experience: August 11, 2023
I'm always satisfied with Ross-Simons products! The delivery is timely, prices are great.
Gorgeous products!
Date of experience: August 15, 2023
I love shopping with Ross-Simons. The website works well, and there's always a huge variety of beautiful & beautifully made pieces.
I have shopped with R-S for over 20 years and always look at the catalogue/website.
Date of experience: June 6, 2022
Always very pleases with my purchases! Beautiful jewelry!
Quality is very good and love there styles!
Date of experience: August 14, 2023
The opal pendant is beautiful, and nicer than I expected.
I've shopped with R-S many times.
Date of experience: August 11, 2023
Order fulfillment was portrayed in a false manner and completely botched
They were incapable of understanding the situation and not able to help in any way. There was NO service provided. Completey unprofessional
I have no idea. If I knew how unprofessional they are I would never have placed my order. I certainly will never place another order, that is certain.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
The necklace is even more beautiful in person than it looks online. I'm very satisfied with my purchase.
I like the variety and quality of the jewelry.
I have a pair of earrings with pink quartz and peridot, as well as a pink quartz ring so I wanted a necklace to match.
Date of experience: May 6, 2022
Fabulous values, great quality and variety at all price points.
Date of experience: June 9, 2023
Great jewelry at a reasonable price! On time delivery. A-1 Customer Service!
Date of experience: February 7, 2023
Nice Jewelry
Date of experience: December 12, 2022
This will be a gift for my maid of honor and I think she'll love it.
Gift for a wedding witness
Date of experience: June 12, 2023
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
It is important to us that customers receive their orders in a timely manner and we regret any confusion caused by the error in tracking updates, hopefully USPS has corrected this. It is always frustrating for anyone waiting on a package, especially a special gift. Our standard shipping delivers within 7 business days and we are happy to see this one was delivered on day 5. When placing an order our website shows "Arrives between" and lists the expected dates so customers may choose a faster delivery option as needed. We are working with our team to help them understand how to better communicate delivery expectations and ensure the dates posted are correct.