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    Ross-Simons

2024 CUSTOMER CHOICE AWARD

Ross-Simons

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Overview

Ross-Simons has a rating of 4.7 stars from 8,852 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.

  • Service
    929
  • Shipping
    47
  • Quality
    7501

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 92.8%
Positive
3,456
Neutral
154
Negative
113
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48,276 reviews

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How would you rate Ross-Simons?

Reviews (8,852)

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Reviews that mention popular keywords

shopping experience (148) quality jewelry (121) customer service (463) quality products (110) christmas gift (98) sterling silver (102) ross simons (1121) post office (17)
Thumbnail of user woodm12
Georgia
1 review
1 helpful vote
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March 5th, 2023
Verified purchase

Clasp works great holds 3 chains. Keeps them from tangling and hangs straight around my neck.

Reason I chose this business:

I've bought other things from Ross Simons and found them to sell quality at a good price.

Quality

Date of experience: March 5, 2023

Thumbnail of user maiellal
Illinois
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

I like so much the jewelry and service! Thank you!

Reason I chose this business:

Confidence and credit

Quality

Date of experience: August 31, 2023

Thumbnail of user lindar3382
North Carolina
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Easy ordering, timely delivery, and beautiful piece of jewelry that exceeded my expectations.

Reason I chose this business:

Great reputation.

Quality

Date of experience: September 2, 2023

Thumbnail of user annm2042
Maine
1 review
1 helpful vote
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August 14th, 2022
Verified purchase

I had a question about charges on card and when item was shipped. Immediate response from customer service.

See above

Reason I chose this business:

Past favorable purchases.

Service
Quality

Date of experience: August 14, 2022

Thumbnail of user jenp241
Texas
1 review
0 helpful votes
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August 30th, 2023
Verified purchase

My mom absolutely loved her earrings, very unique and one of kind design! :)

Quality

Date of experience: August 30, 2023

Thumbnail of user amyv907
Pennsylvania
1 review
1 helpful vote
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February 20th, 2023
Verified purchase
• Updated review

I bought my mom's new dog a Pearl necklace! It's adorable and nicely made.

Reason I chose this business:

My mom just got a new puppy named Pearl. I wanted to get Pearl a Pearl necklace!

Quality

Date of experience: February 20, 2023

I wanted to use affirm, but it wasn't listed as an...
March 13th, 2023
Verified site experience
• Previous review

I wanted to use affirm, but it wasn't listed as an option after I was qualified

Reason I chose this business:

My mom just got a new puppy named Pearl. I wanted to get Pearl a Pearl necklace!

Date of experience: February 11, 2023

Thumbnail of user arlener150
Colorado
2 reviews
0 helpful votes
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June 15th, 2022
Verified purchase

Have bought from your company before, beautiful jewelry and great quality! Always satisfied with my purchases!

Reason I chose this business:

Love your jewelry!

Quality

Date of experience: June 15, 2022

Thumbnail of user robertw2528
Georgia
2 reviews
0 helpful votes
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May 10th, 2022
Verified purchase

I'm a long time customer from Atlanta. I use to shop at the Phipps Plaza location. Always satisfied with Ross Simon.

Quality

Date of experience: May 10, 2022

Thumbnail of user avam117
Pennsylvania
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

Great; everything was extremely simple- from ordering to tracking my package. Would definitely order again through this site

Quality

Date of experience: May 10, 2022

Thumbnail of user arleneh188
Tennessee
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

The earrings are beautiful…but a little bit for me.

Quality

Date of experience: February 26, 2023

Thumbnail of user marys3885
North Carolina
2 reviews
0 helpful votes
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February 22nd, 2023
Verified purchase

The pearls were larger than I anticipated. Still a lovely necklace.

Reason I chose this business:

Broad choices

Quality

Date of experience: February 22, 2023

Thumbnail of user ikrans
California
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Great product, beautiful jewelry I am loving it. Thank you

Reason I chose this business:

Great product

Service
Quality

Date of experience: February 23, 2023

Thumbnail of user pamelal1376
Florida
2 reviews
0 helpful votes
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February 22nd, 2023
Verified purchase

Love this company and their well organized website ‼

Reason I chose this business:

Best merchandise and ease of shopping!

Quality

Date of experience: February 22, 2023

Thumbnail of user dianap940
Florida
1 review
2 helpful votes
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May 11th, 2023
Verified purchase

Deliver took longer than I was expected but came in good condition

Reason I chose this business:

Like their products

Quality

Date of experience: May 11, 2023

Thumbnail of user melaniel431
Pennsylvania
1 review
1 helpful vote
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May 11th, 2023
Verified purchase

I love both sets of earrings! They are beautiful and well made!

Reason I chose this business:

I’ve ordered from here before and like the purchases I’ve made before!

Quality

Date of experience: May 11, 2023

Thumbnail of user rossanac11
North Carolina
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Excellent purchasing experience. Quick delivery. Customer service cordial and responsive. Comprehensive return process.

I contacted customer service to process the return of the article I purchased. Reason for return is that it didn't fit well. I am very satisfied with the quality and pricing and will be purchasing a different length that will be a better fit. Customer service was efficient, very helpful and friendly in generating a return approval code and providing mailing instructions.
Thanks.

Reason I chose this business:

Good quality and price.

Service
Quality

Date of experience: August 23, 2022

Thumbnail of user patriciat1906
Washington
1 review
1 helpful vote
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March 14th, 2023
Verified purchase

I haven't had any problems with ordering from you guys.

Reason I chose this business:

It’s my go-to for beautiful jewelry.

Quality

Date of experience: March 14, 2023

Thumbnail of user brianm4086
Oregon
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Great experience included the option for using multiple cards.

Quality

Date of experience: September 13, 2023

Thumbnail of user karenv1231
Florida
2 reviews
0 helpful votes
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December 13th, 2022
Verified purchase

As I have mentioned previously, Ross-Simone offers a large selection of choices. Shopping via the internet is comfortable for me.

Reason I chose this business:

Their reputation

Quality

Date of experience: December 13, 2022

Thumbnail of user reneer628
South Carolina
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase

Great experience, but product much smaller than expected!

Quality

Date of experience: September 3, 2023

Thumbnail of user revmaryannb
Virginia
3 reviews
0 helpful votes
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February 24th, 2023
Verified purchase

Excellent. Arrived on time for the Birthday. Thank You

Reason I chose this business:

Love your jewelry.

Quality

Date of experience: February 24, 2023

Thumbnail of user beverlyx134
New Hampshire
1 review
0 helpful votes
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February 23rd, 2023
Verified purchase

Have shopped at Ross-Simons for years, always a pleasure

Reason I chose this business:

Anniversay gift

Date of experience: February 23, 2023

Thumbnail of user maryannd411
Florida
1 review
0 helpful votes
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June 17th, 2022
Verified purchase

Great experience. Beautiful necklace. Love the. 30 white topaz is a nice touch. Have bought jewelry from this company before. Satisfied customer.

Reason I chose this business:

I've bought from you before and was happy with my purchase. I was looking for a specific piece and Ross-Simons had it.

Quality

Date of experience: June 17, 2022

Thumbnail of user zelphiah1
Virginia
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Very happy and satisfied nice doing business with you all I am thinking about purchasing another bracelet in a different color

Reason I chose this business:

I don't know just looking around

Quality

Date of experience: June 16, 2022

Thumbnail of user kathleenj1038
Washington
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

Ordered a ring which turned out to be prettier than the pictures. So pleased

Quality

Date of experience: August 31, 2023

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...

Business History

https://www.ross-simons.com/about-ross-simons/about-us.html

Company Representative

Thumbnail of user jeffreye162
Jeffrey E.
Typically responds within 6 days

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