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Ross-Simons has a rating of 4.7 stars from 8,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ross-Simons most frequently mention customer service, good quality, and shopping experience. Ross-Simons ranks 1st among Engagement Rings sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
48,279 reviews
Bought turquoise earrings that broke the very first evening I wore them.
No one contacted me to discuss or find solution after emailing concern and asking about next steps
Liked appearance of product. Purchased items before
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
Easy & efficient. It was delivery in a fairly short time span and the products were what we expected.
Date of experience: September 17, 2022
Special deals.
Date of experience: July 9, 2022
Professional and timely service. Pleased with product.
Variety and selection
Date of experience: August 31, 2023
My earrings are just beautiful and great quality. The size is perfect.
Date of experience: September 3, 2023
Love free shipping. I am a long time customer...thanks!
Love jewelry... I am a forever customer!
Date of experience: September 3, 2023
I have have purchased many items from your store... always love each item. This is a BD gift for my best friend!
Shopped your jewelry for many years.
Date of experience: November 7, 2022
I received a sterling silver station pearl cross necklace. It's dainty, feminine and I'm thoroughly thrilled with it!
Many years ago my sister was a customer. She loved your jewelry. Now I am a customer. I have ordered a few things and have been satisfied with everything purchased!
Date of experience: May 10, 2022
Been looking a long time for exactly those, Fare price
I called with a question and got a fast straight forward answer, done.
Date of experience: March 1, 2023
Descriptions were accurate, earrings beautiful, price reasonable and delivery faster than was necessary. I'm a happy customer!
Had what I was looking for.
I saw a pair someplace and wanted them.
Date of experience: May 12, 2022
Ordered a pair of earrings. They came quickly and look beautiful. Definitely would buy again
Chose Ross simons for convenience and quality merchandise.
Date of experience: September 4, 2023
Product quality is good and nice packaging that the jewelry pieces can be kept in.
My Daughter saw your Sales promotion and asked for a particular piece of jewelry fir her birthday. While I was ordering, I ordered something fir myself.
Date of experience: September 3, 2023
Very pleased with the jewelry. Quick and efficient service. No complaints.
Liked the jewelry and the price.
Date of experience: February 26, 2023
Always reliable. Beautifully boxed. Lovely jewelry.
Great prices
Date of experience: September 8, 2023
I would definitely do business with Ross-Simons in the future for my jewelry purchases
Nicole was very helpful and was able to get my ring shipped to me ahead of time.
They had the ring that I envision for my girlfriend.
Date of experience: September 5, 2023
Love this necklace. So beautiful and great quality.
Have shopped with Ross&Simon before. Great quality jewelry.
Date of experience: September 7, 2023
The design would have been more striking if it was about 3 mm longer.
Like the selection. Love the prices!
Date of experience: March 4, 2023
Instructions were easy to understand and very precise.
Prices are pretty reasonable.
Date of experience: March 1, 2023
I've always had good experiences dealing with Ross Simons
Date of experience: March 1, 2023
Well made and pretty.Easy to order, quick shipping.
Great and different jewelry.
Date of experience: September 7, 2023
Delighted to find these beautiful earrings in my family tartan! They have become a go-to favorite!
Have always liked their quality
Date of experience: March 3, 2023
A just love classic pearls and Ross-Simons has them.
I look for classic styles & not fads. I was able to find it.
Date of experience: March 3, 2023
I am very pleased with our purchase and plan to use your site again in the future.
Actually my niece found your web site, we were looking for a pair of earrings for a Quincianera,and were pleased with your selections. Thank you
Date of experience: March 2, 2023
As a repeat customer, I am always satisfied with Ross-Simons: quality, selection, prices and service... they never disappoint!
Date of experience: August 28, 2022
The ring is so small it looks like a child's toy. SOOO disappointed! I can't believe I paid $150 for it.
It was an ad on FB.
* Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2022
We appreciate your feedback. We regret to learn the piece was not as expected. In an effort to better show the scale, we include an alternate image of the earrings being worn and provide the sizing under product details. For questions or concerns in regard to a piece, please reach out to us at 1-800-835-0919.
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
https://www.ross-simons.com/about-ross-simons/about-us.html
We regret to learn the Turquoise Bead Earrings broke the first time wearing them. This certainly isn't normal and not the experience we want for our customers. All emails are responded to within 24 hours or sooner from receipt of the email. We searched our database for email address provided and was unable to locate an email sent. A Return Authorization was issued via telephone on 8/24/23. The return was received, and refund was issued.
If you have any questions or need assistance, our team can be reached 24 hours a day, 7 days a week at (800) 835-0919. A private message was sent.